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Skills

  • Program files maintenance
  • Office management
  • Records management
  • Administrative support
  • Sage 50 US
  • Social media knowledge
  • Report analysis
  • Presentation design
  • Transcription and dictation
  • Data entry

Work Experiences

  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Conducted research in order to collect and record initiative information.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Created a new data management system that reduced data retrieval time by 15%.
  • Provided standard software support and training to the entire office, including troubleshooting and optimization.
  • Wrote extremely precise internal and external letters and memos.

Summaries

  • With 6 years of experience as Administrative Community Assistant in Denver, I am organized and hardworking.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Expert at locating and resolving inconsistencies.
  • Expert at multitasking in a fast-paced environment.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Outstanding communication and organizational skills.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Customer service and conflict resolution skills are excellent.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Offering 18 years of experience in customer relations management.

Accomplishments

  • Actively maintained relationships with local government offices to ensure timely submission of compliance documents.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with local businesses for donation drives, raising over $13 in community support.
  • Coordinated travel and accommodations for 11 staff, saving a total of $2 in expenses.
  • Created an event registration system that reduced check-in times at community meetings by 48%.
  • Resolved product issue through consumer testing.
  • Coordinated the creation of promotional materials for events, leading to a 71% increase in attendance.
  • Established relationships with over 13 vendors, enhancing vendor communication and procurement efficiency.
  • Served as point of contact for 7 residents, resolving escalated issues with 17% satisfaction rate.
  • Produced meeting agendas and minutes for Summit Group, ensuring the accurate recording and dissemination.

Affiliations

  • American Medical Informatics Association
  • International Association of Event Managers
  • Project Management Institute
  • International Virtual Assistants Association (IVAA)
  • Toastmasters
  • Rotary International
  • Public Relations Society of America (PRSA) - Community Engagement Division
  • Event Planners Association
  • Lions Club
  • Administrative Professionals Advisory Council

Certifications

  • Certified Public Accountant
  • Microsoft Office Specialist (MOS) Expert - 2022
  • Professional in Human Resources (PHR) Certification - 2015
  • Chartered Institute of Personnel and Development (CIPD) Level 3 Certificate
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Customer Service Professional (CCSP) - 2017
  • Google Project Management: Professional Certificate - 2024
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)

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