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Skills

  • Report analysis
  • Office administration
  • Sage 50 US
  • Business Administration
  • Travel planning
  • Customer relations and communications
  • Documentation and control
  • 3 WPM typing speed
  • Database management
  • Human resource laws

Work Experiences

  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Created new filing and organizational procedures that helped the company save $5 per 6 months in labor costs.

Summaries

  • Proven track record of updating offices and increasing overall productivity.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Team player who is knowledgeable in strategic planning and client relations.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Administrative Community Assistant who is motivated and has a good understanding of program processes, customer relations, and multi-line phone systems.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • SAP expert with exceptional cross-functional collaboration and typing abilities.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.

Accomplishments

  • Processed over 5 resident applications for community programs, ensuring all documentation was complete.
  • Assisted in the transition to digital filing systems, reducing physical paperwork and saving 17% office space.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a system for tracking resident complaints, improving resolution rate by 23%.
  • Implemented SAP ERP system to manage resident inquiries, reducing response time by 49%.
  • Collaborated with 3 departments to ensure timely project completion, resulting in a 52% increase in efficiency.
  • Facilitated community outreach initiatives, leading to a 85% increase in volunteer sign-ups.
  • Optimized community event planning by negotiating vendor discounts, saving over $2 in costs.
  • Coordinated travel and accommodations for 11 staff, saving a total of $2 in expenses.
  • Utilized vendor management software to track contract renewals, decreasing missed deadlines by 64%.

Affiliations

  • Association of Community Outreach Professionals
  • Society of Women Engineers
  • Public Relations Society of America (PRSA) - Community Engagement Division
  • National Association of Social Workers
  • Rotary International
  • Council for Advancement and Support of Education (CASE)
  • National Association of Executive Assistants
  • International Association of Administrative Professionals
  • Project Management Institute (PMI) - Community Outreach Committee
  • International Association of Event Managers

Certifications

  • Certified Administrative Professional (CAP) – Beacon Labs
  • Event Planning and Management Certificate - method
  • Chartered Institute of Personnel and Development (CIPD) Level 3 Certificate
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Legal Assistant (CLA) by NALA – 2017
  • Project Management Professional (PMP)
  • Microsoft Office Specialist (MOS) Expert - 2022
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+

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