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Skills

  • Client communication and relationship management
  • Team management
  • Automated invoicing system setup
  • Detail-Oriented Documentation
  • Billing discrepancies reduction
  • Cross-departmental collaboration
  • Initiative equipment
  • Business operations
  • Electronic payment processing
  • First Aid/CPR

Work Experiences

  • Achieved a 53% resolution rate on first contact.
  • Transported Microsoft Excel to one year customer locations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved 99% accuracy.
  • Created a better filing system to keep client information safe.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Reconciled past due accounts, reducing outstanding invoices by 17%.
  • Answered 5 calls per 18 months to help customers with their questions and concerns.
  • Achieved results over 8 months.
  • Audited billable hours and services.

Summaries

  • Billing Technician with 17 years of successful stakeholder engagement and team leadership experience.
  • Dedicated to achieving team goals and deeply motivated by the Meridian values.
  • Analytical approach to financial discrepancies.
  • Adept at managing a diverse client portfolio worth $17, tracking receivables and dispute resolutions while improving collection times by 15%.
  • With 17 years of experience, I'm a focused billing clerk.
  • Dedicated Billing Clerk looking for a Billing Technician role where she can put her 4 years of financial experience to good use.
  • Adept in electronic payment processing.
  • Experienced in reconciling past-due accounts and carrying out collections duties with tact and diplomacy.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Known for problem-solving efficiency and accuracy.

Accomplishments

  • Managed vendor relationships and negotiated contract terms which saved Northwind approximately 20% in costs.
  • Developed a standardized dispute resolution process, resulting in a 20% decrease in customer billing complaints within the first 16 months.
  • Collaborated with cross-functional teams to improve billing data accuracy, resulting in a 18% reduction in invoice reissuance.
  • Prepared and distributed monthly billing reports, ensuring a 27% reduction in billing cycle delays.
  • Processed payroll for 15 employees consistently, ensuring compliance with internal and external audit requirements.
  • Automated data entry for billing operations, resulting in a time saving of 12 hours per month.
  • Reduced aged receivables by 72% through proactive outreach and personalized client communication strategies.
  • Devised and implemented a payroll auditing system, ensuring error-free payroll disbursement for 17 staff members.
  • Resolved complex billing discrepancies for key clients efficiently, reducing the average resolution time by 3 months.
  • Documented and resolved standard which led to procedure.

Affiliations

  • American Marketing Association
  • Project Management Institute (PMI) - Certified Associate in Project Management (CAPM)
  • Toastmasters
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Rotary International
  • National Association of Social Workers
  • Society of Human Resource Management
  • Accounts Receivable Network (ARN)
  • National Healthcare Collectors Association (NHCA)

Certifications

  • Certified Professional Biller (CPB) - AAPC
  • Epic Resolute Billing Certification - Microsoft Excel
  • Certified Accounts Receivable Specialist (CARS) - Meridian
  • Cisco Certified Network Associate (CCNA)
  • Customer Relationship Management (CRM) Certification – program
  • Certified Billing and Coding Specialist (CBCS) - Harbor & Co.
  • Certified Professional Compliance Officer (CPCO) - AAPC
  • CompTIA Network+
  • Certified Revenue Cycle Specialist (CRCS) Lakeside Partners
  • Apple Certified Associate (ACA)

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