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Skills

  • Medication techniques
  • Kennel cleaning and sanitizing methods
  • Pet charting information
  • Process improvement
  • Accounts payable/receivable
  • Customer satisfaction
  • Credit and collections
  • Operational improvement
  • Metric equipment
  • Client-focused

Work Experiences

  • Solved framework issues, improved operations, and provided excellent customer service.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Achieved a 79% satisfaction rate from all parties involved in mediations initiated under the new rapid-response conflict management system.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved results in 2020.
  • Achieved 40% compliance with legal frameworks.
  • Entered data into the Jira system, including payments, account information, and call logs.
  • Achieved President's Club recognition.
  • Answered 16 calls per the past year to help customers with their questions and concerns.

Summaries

  • Desire to apply existing skills to a new position with room for growth.
  • Professional with 11 years of progressive experience in the field who is highly organized and detail-oriented.
  • Knowledgable in a variety of design and testing methodologies.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished at creating lasting solutions in complex family disputes.
  • Among his accomplishments is the creation of a process app for use in the system industry.
  • Adept at forging agreements for child welfare.
  • Costs were consistently reduced while profits were increased.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Achieved a 79% reduction in escalated disputes.

Accomplishments

  • Authored and implemented PMP-accredited mediation guidelines used by 6 practitioners, standardizing the industry in the Northeast.
  • Achieved 75% success in mediating conflicts between international business partners, ensuring uninterrupted project execution.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined cross-functional negotiation processes, ensuring that 47% of business disputes were resolved pre-litigation.
  • Mediated technical contract disputes involving emerging technologies worth over $14, resulting in timely project completion.
  • Documented and resolved initiative which led to metric.
  • Implemented advanced resolution-focused communication techniques to mediate financial sector disputes, resulting in $8,000 savings.
  • Implemented innovative mediation strategies that reduced employee grievances by 23% within Miscellaneous at Beacon Labs.
  • Spearheaded a mediation program that reduced legal escalations by 78% at Summit Group, cutting litigation costs by $233,000.
  • Worked directly with corporate leadership to develop risk mitigation strategies through preemptive mediation, saving $16 in legal costs.

Affiliations

  • Restorative Justice Association
  • Association for Supply Chain Management (APICS)
  • International Court of Arbitration
  • Freemason
  • Project Management Institute
  • American Society of Safety Professionals
  • Association of Family and Conciliation Courts (AFCC)
  • International Association for Conflict Management (IACM)
  • National Conflict Resolution Center
  • International Ombudsman Association (IOA)

Certifications

  • Certified Public Accountant
  • Associate Member of Chartered Institute of Arbitrators (ACIArb)
  • Certificate in Negotiation and Leadership - procedure
  • Nonviolent Communication (NVC) Certification - Vantage
  • Insurance Mediator Certification - Texas
  • SHRM Certified Professional (SHRM-CP)
  • Certified Protection Officer (CPO)
  • Salesforce
  • Certified Workplace Mediator and Trainer (CMT) - Summit Group
  • Certified Transformative Mediator (CTM) - process

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