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Skills

  • Contract auditing
  • Business Development
  • Legal knowledge
  • Customer needs assessment
  • Budgets
  • Kennel cleaning and sanitizing methods
  • Multi-Task Management
  • Heavy lifting
  • Project organization
  • Computer literate

Work Experiences

  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Achieved a 19% decrease in escalated legal matters.
  • Interviews with disputants, witnesses, and any other relevant groups or individuals were conducted.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Adopted as a standard protocol by 17 law firms.
  • Collaborated with metric customers to determine their needs and deliver system service.
  • Achieved long-term resolution sustainability over a 2024-year period.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Double-checked the data's accuracy and integrity.

Summaries

  • Professional Mediator with 2 years of experience in conflict resolution counseling for individuals and groups.
  • Design and development of successful standard embedded software applications in the past.
  • Professional with 11 years of progressive experience in the field who is highly organized and detail-oriented.
  • Achieved consensus among parties in 10 cases.
  • Achieved 60% compliance with international laws.
  • Customer-focused Sales Representative with 15 years of experience solving problems for clients.
  • Accomplished at creating lasting solutions in complex family disputes. Demonstrated ability to achieve swift co-parenting agreements, benefiting over 15 children while reducing courthouse waiting periods by 71% in Seattle.
  • Achieved consensus in negotiations.
  • Accomplished in helping resolve civil cases and workplace disagreements. Recognized for leading conflict resolution initiatives that led to a 22% decrease in company-wide grievances.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.

Accomplishments

  • Developed a dispute risk assessment tool for internal departments, reducing the need for external counsel by 72% over 6 months.
  • Played a pivotal role in eliminating a two years-long workers' strike by successfully mediating between union and corporate executives.
  • Resolved product issue through consumer testing.
  • Collaborated with HR and legal teams to revise company dispute resolution policies, decreasing arbitration cases by 67% over 6 months.
  • Collaborated with team of 17 in the development of system.
  • Documented and resolved initiative which led to metric.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Authored workplace conflict resolution manuals that were adopted by 4 companies nationwide, enhancing employee satisfaction.
  • Streamlined cross-functional negotiation processes, ensuring that 47% of business disputes were resolved pre-litigation.
  • Successfully mediated complex commercial disputes valued over $16 between corporate clients, avoiding costly court proceedings.

Affiliations

  • American Medical Informatics Association
  • International Institute for Restorative Practices (IIRP)
  • International Association for Conflict Management (IACM)
  • Association for International Arbitration (AIA)
  • International Peace Research Association
  • International Academy of Mediators (IAM)
  • International Mediation Institute (IMI)
  • American Arbitration Association (AAA)
  • Jaycees
  • International Law Association (ILA)

Certifications

  • Nonviolent Communication (NVC) Certification - Vantage
  • Certified Protection Officer (CPO)
  • National Conflict Resolution Center Certification
  • Restorative Justice Certification - category
  • Certification in Special Education Mediation - system
  • Chartered Institute of Arbitrators (CIArb) Membership
  • CompTIA Security+
  • Certified Public Accountant
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)

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