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Skills

  • Vehicle inspection and transport
  • Vehicle battery replacement
  • Problem resolution
  • Ocean exports
  • Credit and collections
  • Stocking bleach and cleaners
  • Territory Sales Experience
  • Service ticket management
  • 3PL knowledge
  • Insurance billing

Work Experiences

  • Was in charge of recruiting and hiring new employees based on the company's needs and culture.
  • Management recognized me for providing outstanding customer service.
  • Delivered excellent customer service.
  • Identified and implemented opportunities for supply chain improvement, such as standard.
  • Was in charge of conducting monthly inventories of the materials on the shop floor.
  • Was in charge of inspecting equipment and workstations to ensure that they met established standards and regulations.
  • Forecasted manpower requirements based on daily workload and company goals.
  • Coordinated quarterly business reviews along with senior management.
  • Learned team leadership and vendor management to help with office needs.
  • Was in charge of maintaining the grounds, buildings, and the vehicle lot and storage areas.

Summaries

  • Motivating leader who has built and managed process teams in the past.
  • Customer service, facility maintenance, and safety management are all areas where this efficient and accurate professional excels.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Develops and implements cost-cutting and revenue-boosting process controls and quality-improvement initiatives effectively.
  • Service Porter with managerial experience and a strong commitment to customer service.
  • 6 years of experience in creating employee schedules in order to maintain customer service quality.
  • Looking forward to taking on a new challenge with a successful team.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Service Porter in the Automotive and Motor Vehicles industry with 4 years of hands-on experience managing personal service workers.
  • Service Porter with a goal of applying 8 years of dealership support and customer satisfaction.

Accomplishments

  • Documented and resolved category which led to process.
  • Oversaw operations for an on-site distribution center processing approximately 5 shipments per day.
  • Resolved product issue through consumer testing.
  • Reduced vehicle pickup and drop-off wait times by 16 minutes on average, thanks to systemized key and paperwork organization.
  • Consistently organized the vehicle storage lot, reducing the time spent locating cars by two years, significantly improving service team productivity.
  • Increased sales 3% over the past year.
  • Reorganized the lot positioning of 11 vehicles, optimizing access for quick vehicle retrieval and improved customer service speed.
  • Assisted in the deployment of a dealership-wide inventory management software that improved accuracy by 49%.
  • Captured and logged customer vehicle preferences into the dealership’s system, improving personalized service and raising customer satisfaction metrics.
  • Key contributor in re-organizing the service department, increasing operational efficiency by 80% over a two years period.

Affiliations

  • Lead Organizer, Service Porter Efficiency Enhancement Group, 2021
  • Volunteer, Annual Auto Expo (Vehicle Assistance and Cleaning), 2021
  • Certified, Fundamentals of Automotive Cleaning and Detailing, 2021
  • Coordinator, Dealership Shuttle Service Improvement Committee, 2016
  • Certified, EPA Best Practices for Automotive Environmental Protection, 2020
  • Team Lead, Dealership Shuttle and Transport Logistics Improvement Task Force, 2019
  • Volunteer Coordinator, Dealership Monthly Inventory Reorganization Team, 2022
  • Member, International Detailing Association (IDA), 2019
  • Attendee, Vehicle and Service Area Hygiene and Safety Forum, Denver, 2017
  • Graduate, standard Auto Service and Maintenance Training Program, 2016

Certifications

  • CompTIA Security+
  • Automotive Technician - Chrysler Academy Level 1 Certification
  • Logistics and Supply Chain Management Certification
  • Customer Care Specialist Certification Adobe Creative Suite
  • Salesforce
  • Certified Public Accountant (CPA)
  • Vehicle Condition Report Specialist Harbor & Co.
  • American Academy of Financial Management (AAFM)
  • Google Certified Professional Cloud Architect
  • Certified Dealership Administrator (CDA)

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