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Skills

  • Chauffeuring
  • Team management
  • Guest services management
  • Collaboration with marketing teams
  • Event coordination
  • Customer retention strategies
  • Staff training and development
  • Operational improvement
  • Supervision
  • Emotional intelligence in customer interactions

Work Experiences

  • Kept them mentally alert by entertaining, conversing, and reading aloud to patients.
  • Provided staff coaching, mentoring, and consultation to improve performance and professional development.
  • Addressed diverse guest needs.
  • Recognized abnormalities and/or changes in patients' health status and reported them to the case manager.
  • Adjusted greeting staff accordingly.
  • Addressed guest access discrepancies.
  • Went grocery shopping on a regular basis to keep the house stocked with necessities.
  • Met with Hospitality Greeter to discuss the patient's condition and medical treatment, assisting in the optimization of treatments and improving outcomes.
  • Made appointments for clients and accompanied them to them.
  • Collaborated with marketing and sales teams.

Summaries

  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Team player with excellent clinical and interpersonal abilities.
  • Weekends and evenings are available 8 hours per week.
  • Make beds, do laundry, wash dishes, and prepare meals to keep the house in order.
  • Experience providing guidance and encouragement to patients through physical and emotional support in hospital and in-home settings.
  • Recognized for her ability to provide patients with unrivaled emotional and physical support.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Compassionate Hospitality Greeter with a gentle touch and a caring attitude that emphasizes treating everyone with dignity and respect.
  • Healthcare professional with experience in housekeeping, meal preparation, and schedule management.
  • Compassionate, with a strong focus on providing outstanding customer service.

Accomplishments

  • Won 'Hospitality Ambassador of the Month' 17 times for maintaining optimal guest satisfaction in process.
  • Documented and resolved initiative which led to process.
  • Developed strategies for streamlining greeting operations, improving guest-handling time by 28% during peak periods.
  • Enhanced guest relationship management by personalizing greetings and check-ins, leading to 43% increase in positive customer feedback.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded a new greeting protocol during program, reducing wait times by 50% and improving overall satisfaction.
  • Monitored and proposed adjustments to lobby operations, reducing congestion during peak hours by 26%.
  • Contributed to the hospitality staff’s best performance year by reducing guest wait times by 74% during high-volume events.
  • Proactively adjusted staffing schedules to align with forecasted traffic, contributing to a 19% reduction in guest queue times.
  • Provided leadership to a team of 5 greeters during category, seamlessly managing guest flow and achieving a 37%-reduction in bottlenecks.

Affiliations

  • Guest Services Professional Network
  • American Medical Informatics Association
  • Toastmasters
  • American Academy of Hospitality Sciences
  • Local Chamber of Commerce Atlanta
  • Freemason
  • International Live Events Association (ILEA)
  • National Event Staffing Organization
  • Customer Service Institute of America (CSIA)
  • Project Management Institute

Certifications

  • Certified Public Accountant
  • Hospitality Leadership Certification by University of Central Florida
  • Time Management and Productivity Certification by Doucet Consulting Group
  • Certified Front Desk Representative (CFDR) by American Hotel & Lodging Educational Institute
  • Certified Conference Professional (CCP) by Event Planning Association
  • ServSafe Manager Certification by process
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Hospitality Management: Hotel Real Estate and Investment by Cornell Online
  • Certified Business Analysis Professional (CBAP)

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