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Skills

  • Budgets
  • Guest services management
  • Customer feedback analysis
  • Executive presentations
  • Automated check-in systems
  • Team Leadership
  • Organization
  • Schedule management
  • Errands
  • First Aid/CPR

Work Experiences

  • Achieved 52% improvement in VIP satisfaction.
  • Ran errands for customers, including grocery shopping and other essentials.
  • Assisted patients with daily activities such as dressing, grooming, bathing, and toileting.
  • Assisted in developing lobby area improvements.
  • Collaborated with event management teams to greet and organize attendees, contributing to a 10% rise in event efficiency satisfaction scores.
  • Achieved a 20% improvement in guest feedback scores.
  • Planned and organized domestic and international travel, including flights, car service, and restaurant reservations.
  • Was in charge of 18 household employees, contractors, and vendors.
  • Assisted in developing lobby area improvements that increased guest comfort ratings by 57% and led to longer dwell times.
  • Provided staff coaching, mentoring, and consultation to improve performance and professional development.

Summaries

  • Working with children and the elderly is a strength, as is anticipating and responding to client needs.
  • Appointment, medication, and household management training.
  • Multitasking expert with expertise in Jira and correspondence management.
  • Exceptionally well-organized and capable of anticipating client needs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Customer Service, senior Hospitality Greeter and outstanding performer in quality assurance and stakeholder engagement.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Hospitality Greeter is a responsible Hospitality Greeter who is certified in PMP and has a 12-year career in healthcare.
  • Geriatric care specialist with experience providing companionship and direct assistance to clients with cognitive impairment.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Recognized for outstanding guest service during category by increasing guest retention by 81% through a refined greeting process.
  • Spearheaded a new greeting protocol during program, reducing wait times by 50% and improving overall satisfaction.
  • Facilitated interactions between staff, guests, and event organizers at system, driving smoother event execution and reducing last-minute registration errors by 41%.
  • Harnessed data from guest feedback channels to propose greeting process improvements, leading to customer satisfaction index increase by 18%.
  • Improved guest interaction efficiency using system, resulting in a 63% increase in positive reviews.
  • Enhanced guest relationship management by personalizing greetings and check-ins, leading to 43% increase in positive customer feedback.
  • Optimized staffing rotations based on guest traffic predictions, resulting in 75% reduction in wait times and improved guest satisfaction.
  • Collaborated with team of 12 in the development of system.
  • Won 'Hospitality Ambassador of the Month' 17 times for maintaining optimal guest satisfaction in process.
  • Documented and resolved initiative which led to process.

Affiliations

  • Toastmasters
  • Customer Experience Professionals Association (CXPA)
  • National Association of Social Workers
  • National Event Staffing Organization
  • Lions Club
  • Destination Management Organizations (DMOs)
  • Freemason
  • International Association of Professional Hospitality Managers
  • Customer Service Institute of America (CSIA)
  • Women in Hospitality and Travel-Tech (WHTT)

Certifications

  • Hospitality Leadership Certification by University of Central Florida
  • Customer Service Excellence Certification by Alison
  • Certified Hospitality Department Trainer (CHDT) by American Hotel & Lodging Educational Institute
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Customer Service Certification by International Business Training Association (IBTA)
  • Certified Front Desk Representative (CFDR) by American Hotel & Lodging Educational Institute
  • Certificate in Hotel Industry Analytics (CHIA) - by STR Global
  • Hospitality Operations Certification by EdX
  • Certificate in Hospitality Management by eCornell

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