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Skills

  • Health and safety compliance
  • New hire onboarding and training
  • Collaboration with back-of-house team
  • Menu enhancements and feedback analysis
  • Front-of-house operations management
  • Budgets
  • Hospitality software tools
  • Food preparation
  • Communications
  • Hospital operations

Work Experiences

  • Addressed and alleviated on-the-floor stress points amongst servers by optimizing station assignments, reducing turnover and improving team morale.
  • Collaborated with the kitchen and bar staff to streamline service and ensure timely delivery of orders, reducing errors by 41%.
  • Achieved results within 6 months.
  • Assisted wait staff and other members of the team in completing tasks.
  • Collaborated with the kitchen team to execute smooth and timely large event dining for events hosting up to 11 guests.
  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Assisted guests with dietary restrictions.
  • Quickly distributed food to the wait staff in order to provide excellent customer service.
  • Achieved Employee of the Year for exceeding sales targets.
  • Based schedules on host team input and crowd flow.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Committed service professional skilled in customer conflict resolution, recognized for decreasing negative reviews by 27% through proactive guest complaint management.
  • Front of House Member is a multi-talented Front of House Member who is consistently rewarded for planning and operational improvements.
  • Adept in handling high-pressure service environments.
  • Front of House Member with 16 years of service industry experience.
  • Offering 4 years of food preparation and customer service experience.
  • Boosted repeat customer visits by 77%.
  • Boosted customer retention by 69% over 8 months.
  • Collaborative Front of House Member experienced in working with chefs and bar staff to streamline orders and reduce delays by 23% during busy shifts.
  • Keep the kitchen and framework areas clean and tidy at all times.

Accomplishments

  • Successfully navigated difficult guest interactions by employing de-escalation techniques, maintaining a 45% positive feedback rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Awarded Employee of the Year in 2015 for surpassing sales targets by 55% through consistent up-selling and cross-promotions.
  • Collaborated with team of 9 in the development of initiative.
  • Enhanced staff operational knowledge by conducting bi-monthly training sessions, resulting in a 19% increase in team performance evaluations.
  • Collaborated with kitchen leadership to adjust menu items based on customer feedback, increasing positive feedback on new dishes by 45%.
  • Reduced turnover rates among wait staff by 40% by implementing a conflict resolution program that improved team dynamics and morale.
  • Resolved product issue through consumer testing.
  • Implemented a streamlined table assignment system that reduced customer waiting time by 48%, leading to quicker table turnovers and higher guest satisfaction.
  • Recognized with President's Club for consistently delivering excellent customer service and achieving 50% in upsell promotion sales.

Affiliations

  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Certified Food and Beverage Executive (CFBE) - Educational Institute
  • National Association of Catering and Events (NACE)
  • International Food and Beverage Technology Association (IFBTA)
  • National Restaurant Association
  • International Concierge and Lifestyle Management Association (ICLMA)
  • Restaurant Management Society
  • National Association of Social Workers
  • American Culinary Federation (ACF)
  • American Medical Informatics Association

Certifications

  • Advanced Hospitality and Restaurant Operations Certificate
  • Hospitality Financial Accounting Certification by category
  • Emotional Intelligence in Hospitality Certification by HubSpot
  • Certified Guest Service Professional (CGSP) by AHLEI
  • Certified Public Accountant (CPA)
  • Food Handler Certification Boston
  • First Aid/CPR Certified
  • CPR & First Aid Certification by the American Red Cross
  • Advanced Shift Leader Training by metric
  • Crisis Management & Crowd Control Certification by Cedar Works

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