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Skills

  • Administrative support
  • Team management
  • MS Office
  • Team building
  • Collaborative decision-making
  • Customer service
  • CCTV
  • Lost shipment tracing
  • Security systems
  • Ground service equipment maintenance

Work Experiences

  • Assisted in reviewing and refining ramp operating procedures in preparation for the launch of category, contributing to a seamless transition.
  • Assisted in resolving discrepancies in weight and balance factors, resulting in more accurate flight planning and a 43% increase in fuel efficiency.
  • Achieved a 75% improvement in ramp efficiency.
  • I'm in charge of the metric program, which helps with cargo mobility and contingency operations.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Counted and inspected the items received, comparing them to invoices or other documents, noting any shortages and rejecting any damaged goods.
  • Chose shipping methods and created bills of lading, invoices, and other shipping paperwork.
  • Used ServiceNow to compile data gathered from various sources.
  • Achieved full compliance with safety protocols.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Summaries

  • Strategic thinker with expertise in team leadership.
  • Dedicated Cargo Agent looking to join a new team in Austin or the surrounding area and bring vendor management and workflow optimization expertise.
  • Strategic planning Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Accomplished ground operations leader with a passion for ramp operations efficiency, consistently delivering faster turnaround times of initiative minutes ahead of schedule.
  • Accomplished ground operations leader.
  • Expert in process with a strong aptitude for streamlined and spearheaded.
  • Accomplished aviation professional.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Proficient in promoting category by leveraging workflow optimization and budget management knowledge.
  • Accomplished Ramp Coordinator.

Accomplishments

  • Initiated a Lean process improvement project focused on ground-handling turnaround times, successfully reducing average turnaround by one year per flight.
  • Adjusted resource allocation for high-traffic periods, maximizing team performance and achieving a 50% increase in aircraft turnaround efficiency.
  • Played a key role in the preparation for new destination launches by refining ramp procedures, ensuring smooth rollout, and reduced ramp delays by 72%.
  • Reduced equipment breakdowns by 25% through the development of a proactive maintenance schedule for Workday utilized during ramp service.
  • Leveraged Lean Sigma methodologies for ramp resource optimization, cutting average service time per aircraft by 51%.
  • Worked with airline partners to reduce the number of damaged baggage claims by 61% over two years by improving handling procedures and ramp oversight.
  • Developed and implemented a structured toolbox meeting agenda, improving team communication and compliance with safety regulations.
  • Identified logistical improvements, reducing personal injury claims related to ramp operations by 61% through ergonomic training and procedure adjustment.
  • Assisted in ground equipment procurement decisions, reducing long-term maintenance costs by implementing a 26% reduction in fleet size through more efficient resource utilization.
  • Initiated a cross-training program enabling team members to operate multiple pieces of ground support equipment, resulting in a more versatile workforce and a 49% reduction in manpower shortages.

Affiliations

  • Participant, Advanced Aviation Management Executive Education Program, Harvard Business School, learned cutting-edge techniques for managing ramp operations efficiently.
  • Certified Cargo Weight Specialist, Air Transport Certification Board (ATCB), ensuring cargo weight compliance and improved load time efficiency.
  • Active Member, International Airport Ground Handlers Association (IAGHA), leveraging global experience in improving ground coordination and operational efficiency.
  • Affiliate, Global Airline Ground Services Network, engaged in protocols for mitigating delays and improving collaboration across multinational handling teams.
  • Active Contributor, Aviation Ground Services Association (AGSA), focusing on ground services excellence in adverse weather conditions.
  • Certified Safety Leader, Aviation Ground Safety and Risk Management Accreditation by the Global Aviation Safety Board (GASB).
  • Member, Airport Services Association (ASA), staying updated on innovation in on-time departure management and airport ground operations.
  • Participant, Aircraft Turnaround Professionals Network, exchanging best practices for streamlining aircraft turnaround times by 55%.
  • Certification Holder, Aircraft Operating Performance Metrics (AOPM) Program, familiar with analyzing and improving aircraft turnaround metrics.
  • Sustaining Member, Association for Airline Operational Managers (AAOM), emphasized collaboration with stakeholders to mitigate flight cancellation risks.

Certifications

  • Incident Investigation and Root Cause Analysis Certification - initiative
  • IATA Ground Operations Management Certification
  • Transportation of Hazardous Materials Certification - program
  • Certificate in Aviation Safety Management - Summit Group
  • Certified Ground Instructor (CGI) - process
  • SAP Certified Application Associate
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • ACI Airport Operations Diploma Program
  • First Aid/CPR

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