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Skills

  • Customer Relationship Management (CRM)
  • Driving business growth
  • Administrative support
  • End-of-day financial reconciliation
  • Business operations
  • Team building
  • Labor cost management
  • Conflict resolution
  • Budget Monitoring and Cost Control
  • Problem resolution

Work Experiences

  • Worked with internal staff and customers to improve store operations and respond to customer concerns quickly.
  • Increased store sales by 4% by cross-selling complementary items.
  • Verified the accuracy of the entire order by inspecting the merchandise and verifying the price and quantity.
  • Kept an eye on the department for signs of theft by customers or employees and took corrective action to prevent it from happening again.
  • Achieved Employee of the Year for store layout innovation.
  • Achieved feedback that influenced store ratings.
  • Accomplished this within two years.
  • Found discrepancies between accounting records and cash drawer transactions by researching daily transactions.
  • Cultivated profitable relationships with clients through active engagement, issue resolution, and data analysis talents.
  • Improved productivity by reducing process lags by effectively managing 15 employees.

Summaries

  • Sporting Goods Department Manager and team leader with 2 years of experience in metric settings.
  • Working closely with employees, suppliers, and customers has proven to be effective in resolving complex issues.
  • Results-oriented Miscellaneous professional with process improvement, quality assurance, and client relations strengths.
  • ITIL certified
  • Shrinkage is carefully monitored, records are kept, and teams are kept productive and motivated.
  • Communicative and team-oriented, with Salesforce expertise.
  • Strong technical skills and experience in quality assurance.
  • System and process have a proven track record.
  • Proficient in promoting initiative by leveraging project management and stakeholder engagement knowledge.
  • Sporting Goods Department Manager with stakeholder engagement and team leadership abilities.

Accomplishments

  • Worked with corporate teams to integrate new POS systems, reducing checkout times and improving overall customer service efficiency.
  • Conducted monthly sales performance reviews with team members to drive accountability and exceed sales targets by 57% consistently.
  • Leveraged customer feedback surveys to improve product offerings, contributing to a 77% rise in customer satisfaction ratings.
  • Introduced web-based training tools for the sporting goods team, decreasing onboarding times by 70%.
  • Led a cross-functional team to redesign the store layout, optimizing customer flow and increasing total store sales by 17 over several months.
  • Spearheaded employee engagement initiatives by launching recognition programs, resulting in a 61% decrease in staff turnover.
  • Processed day-end financial reports, ensuring zero discrepancies and maintaining a daily cash reconciliation rate of 79%.
  • Revamped a stock management process through real-time inventory tracking, reducing out-of-stock items by 41%.
  • Delivered monthly coaching sessions to the sales team on upselling techniques, increasing the average transaction value by 85%.
  • Established strategic relationships with suppliers to optimize delivery schedules, reducing lead times for high-demand sporting goods.

Affiliations

  • Completion of an advanced course in Supply Chain Management from Northwind, focusing on supplier negotiations and cost reductions.
  • Winner of the ‘Top Department Performance’ Award at Ironclad Systems for increasing sales by 59% for 2018.
  • Member, National Retail Federation (NRF), actively participating in industry events and training.
  • Affiliated with the National Association of Sporting Goods Retailers, engaged in product knowledge development and customer trends.
  • Member, Professional Retail Managers Association (PRMA), involved in knowledge sharing for cross-department collaboration techniques.
  • Affiliation with the Global Council of Physical Education and Sports, securing access to exclusive training programs and industry events.
  • Certified in Inventory Management and Efficiency by Harbor & Co., enhancing expertise in controlling stock shrinkage.
  • Sponsored athlete or coach for a charity sports event hosted by Brightline, utilizing leadership skills to enhance community relations.
  • Member of the Institute of Retail Management, contributing to discussions on ethical practices in retail.
  • Volunteer coach for local community soccer league in Atlanta, fostering strategic planning and leadership skills.

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Customer Service Specialist (CSS)—procedure
  • OSHA General Industry Safety and Health Certification—OSHA
  • Certified Financial Specialist in Retail (CFSR)—Harbor & Co.
  • Food, Nutrition, and Sports Performance Certificate—Beacon Labs
  • Data Analytics and Foot Traffic Analysis Certification—initiative
  • American Academy of Financial Management (AAFM)
  • Certified Public Accountant (CPA)
  • Association for Project Management (APM)
  • Fundamentals of Retail Buying and Forecasting—category

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