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Skills

  • PR strategy development
  • Detail-oriented
  • Patient care and physical therapy
  • Credit card processing
  • Business correspondence
  • Money handling abilities
  • POS systems expert
  • Computer literate
  • Strategic sales knowledge
  • Strong interpersonal skills

Work Experiences

  • Provided ongoing guest service, which included Salesforce recommendations.
  • Increased the team's revenue totals by bringing in more than $11 in personal several months sales.
  • Helped with pharmaceutical preparation, distribution, and storage.
  • Assisted customers in choosing and customizing available items to meet their specific needs.
  • Used a POS system to itemize and total the purchases of 13 customers.
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Unresolved customer complaints were forwarded to designated departments for further investigation.
  • Worked night and weekend shifts, securing $2 in orders in two years during the holiday season.
  • Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays.
  • Was in charge of overseeing and directing the processing of all merchandise and shipments.

Summaries

  • Professional in the retail industry with in-depth knowledge of the fashion industry, including current trends.
  • Dedicated to exceeding sales targets.
  • Pursuing management opportunities that will allow me to put my advanced skills in staff training and development to use.
  • Very knowledgeable about Tableau, as well as category competitors and offerings.
  • Team player who is also a good communicator.
  • Competencies in operating multi-line phone systems, taking orders, and updating documentation have been demonstrated.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • A customer service representative seeking a management position.
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • Dedicated to achieving established targets and team goals and has a track record of success.

Accomplishments

  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Orchestrated executive media training sessions, ensuring that 12 company leaders were prepared for interviews covering system.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Coordinated media coverage for initiative, generating 14 feature articles in top-tier outlets.
  • Led a 14-person team to develop a proactive customer communication process, resulting in 38% fewer support tickets and improved customer experience ratings.
  • Documented and resolved metric which led to system.
  • Designed communication materials for service recovery processes, personally reclaiming 42% of initially dissatisfied customers by implementing empathetic service recovery strategies.
  • Analyzed and reported on communication campaign performance metrics, showcasing a 79% CTR increase from targeted email digests in 2020.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Affiliations

  • Attended workshops provided by the Chartered Institute of Public Relations on effective cross-channel PR strategies for corporate campaigns.
  • Held a leadership position in the Communication Professionals Network of Atlanta, improving community engagement through innovative messaging.
  • Served as the Communication Outreach Coordinator for the National Diversity Council’s communications team, promoting inclusion initiatives.
  • Member of the National Communication Association, utilizing resources on crisis communication strategies and intercultural communication.
  • Contributor to the European Communication Research and Education Association (ECREA), engaging in educational opportunities for optimized corporate communication.
  • Participated in the Crisis Communication subgroup of the International Crisis Management Association (ICMA), contributing to best-practice resource sharing.
  • Served as Co-Chair of the Media Relations Committee at Ironclad Systems, improving communication standards and outreach efforts.
  • Member of the Council of PR Firms, staying up to date on evolving best practices in agency-client communication and strategic branding.
  • Active in the Society for Human Resource Management (SHRM), contributing to internal communication and employee engagement projects.
  • Affiliated with the American Marketing Association (AMA), attending workshops and certifications on storytelling and engagement metrics.

Certifications

  • Internal Communications for Change Management (ICCM)
  • Scrum Master for Communication Teams (CSM)
  • Certified Internal Communications Professional
  • Corporate Communication Analytics and Metrics Certification
  • Certified Event Planner by Ironclad Systems
  • Adobe Certified Expert (ACE) Jira
  • Certified Content Marketing Specialist
  • Public Affairs Certification from Columbus
  • Accredited in Public Relations (APR) Certification
  • Leveraging Video and Multimedia for Business Communication Certificate

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