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Skills

  • Data-driven decision making
  • Client Satisfaction Improvement
  • Innovative care approaches
  • Community resources
  • Regulatory compliance
  • Adaptive technology integration
  • Caregiver education and support
  • First Aid/CPR
  • Team management
  • Client advocacy in health services

Work Experiences

  • Coordinated access to adaptive technology equipment.
  • Was in charge of a caseload of over 18 clients.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Achieved President's Club for excellence in habilitation services by delivering consistent results across Denver.
  • Attended by 14 clients.
  • Achieved a 64% success rate.
  • Answered 16 calls per one year to help customers with their questions and concerns.
  • Transported Tableau to one year customer locations.
  • Achieved Outstanding Service Award for excellence in habilitation services.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Achieved results within 12 months.
  • Achieved a 16% rise in client satisfaction.
  • Strengths in stakeholder engagement and project management backed up by Miscellaneous training.
  • Collaborated with multidisciplinary teams.
  • Working with people with disabilities such as framework and metric is second nature to me.
  • Achieved a 31% reduction in care plan deviations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved Innovation Award for outstanding service, recognized for driving a 50% increase in patient wellbeing across Atlanta.
  • Case Manager with extensive experience in career planning and vocational skill development.

Accomplishments

  • Reduced program costs by $5 through efficient resource distribution and improved administrative processes.
  • Collaborated with multidisciplinary teams to create comprehensive habilitation plans, resulting in a 71% increase in positive client outcomes.
  • Established a new record-keeping system that reduced administrative workload by 62% and improved program compliance.
  • Standardized procedures for habilitation assessments, reducing time by 65% and improving documentation accuracy.
  • Mentored a team of 13 habilitation assistants, resulting in a 29% increase in service efficacy and staff retention.
  • Spearheaded the acquisition and allocation of adaptive aids for clients, improving their quality of life and increasing daily living independence by 64%.
  • Awarded Innovation Award for improving client services by shifting towards a client-centered therapeutic approach, which increased overall client satisfaction by 35%.
  • Coordinated individualized care plans for over 10 clients annually, ensuring a 17% improvement in patient outcomes.
  • Certified in Six Sigma which allowed for the implementation of neurobehavioral interventions, benefiting 18 clients with significant developmental delays.
  • Managed annual budget allocations for habilitation programs, optimizing resources and achieving a 68% cost reduction.

Affiliations

  • International Society of Physical and Rehabilitation Medicine (ISPRM)
  • Healthcare Information and Management Systems Society (HIMSS)
  • Toastmasters
  • Academy of Nutrition and Dietetics (AND) - Disability Interest Group
  • Jaycees
  • Institute on Disability and Center for Disability and Community Inclusion
  • Rehabilitation Engineering and Assistive Technology Society of North America (RESNA)
  • American Habilitation Association (AHA)
  • International Council of Nurses
  • American Medical Informatics Association

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Independent Living Specialist (CILS)
  • CompTIA A+ Technician
  • Certified Habilitation Specialist (CHS)
  • Salesforce
  • Certified Case Manager (CCM)
  • Licensed Clinical Social Worker (LCSW)
  • Basic Life Support (BLS) Certification
  • Telehealth Behavioral Health Specialist Certification
  • Registered Behavior Technician (RBT)

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