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Skills

  • Communications
  • Operational improvement
  • Patient data security and HIPAA compliance
  • Team building
  • Project organization
  • Patient coverage verification
  • Healthcare financial reporting
  • Healthcare risk management
  • Billing turnaround time improvement
  • Budgets

Work Experiences

  • Boosted patient satisfaction rates to 37%.
  • Achieved Excellence Award.
  • Acted on input to improve patient retention.
  • Achieved a 76% improvement in patient flow.
  • Achieved a 63% increase in patient throughput.
  • Demonstrated consistent upward trends in patient growth metrics.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Kept meticulous records of office inventories and ordered additional supplies for $9.
  • Drove key performance improvement initiatives that resulted in a 81% increase in patient throughput, while maintaining ITIL standards.
  • Directed daily operations of a multispecialty facility.

Summaries

  • Achieved $6+ per year savings for the clinic.
  • Achieved a 50% reduction in operational bottlenecks.
  • Trained in Salesforce and possesses exceptional client relations abilities.
  • Accomplished Medical Practice Administrator skilled in physician onboarding and credentialing, ensuring compliance with state regulations while improving physician recruitment timelines by 39%.
  • Accomplished Medical Practice Administrator.
  • Collaborated with insurance providers to reduce claim denials and improve payout times, increasing approved patient coverage verifications by 26%.
  • Collaborative leader bridging clinical and administrative functions, optimizing workflows and driving patient throughput improvements of 17%, alongside maintaining exceptional standards of care.
  • Achieved a 58% increase in patient throughput.
  • Within Healthcare, senior Medical Practice Administrator and outstanding performer in performance reporting and risk assessment.
  • Achieved 50% improvement in patient throughput.

Accomplishments

  • Facilitated merger with a local provider group, guiding the team through change management efforts and achieving seamless integration within 18 months.
  • Developed and implemented a patient satisfaction survey program which captured feedback from 9 patients quarterly, used data to enhance service delivery.
  • Developed and enforced practice-wide policies for patient confidentiality, ensuring 100% compliance with HIPAA regulations.
  • Documented and resolved metric which led to procedure.
  • Negotiated service contracts with key medical suppliers, achieving a 44% reduction in procurement costs while maintaining quality standards.
  • Collaborated with other practice administrators within the healthcare network, contributing to a 81% improvement in shared resource utilization.
  • Built partnerships with local healthcare organizations to expand patient services, increasing patient network reach by 19%.
  • Reduced operational overhead by 23% through lean management strategies and automation of routine administrative tasks.
  • Managed transition to new practice management software, training a team of 11 staff and reducing administrative errors by 66%.
  • Coordinated the opening of a new clinic location in Chicago, managing staffing, IT infrastructure, and compliance to meet operational efficiency targets.

Affiliations

  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • National Association of Medical Staff Services (NAMSS)
  • Credentialing Committee Member, category, 2019
  • Toastmasters
  • American College of Healthcare Executives (ACHE)
  • University Healthcare Administration Alumni Association
  • Local Chamber of Commerce Healthcare Advisory Board
  • Lions Club
  • Health Information and Management Systems Society (HIMSS)

Certifications

  • Certified Pediatric Practice Manager (CPPM) - American Academy of Pediatrics (AAP)
  • Certified Revenue Cycle Representative (CRCR) - method
  • Diplomate of the American Board of Quality Assurance and Utilization Review Physicians (ABQAURP)
  • Certified Patient Account Manager (CPAM) – American Association of Healthcare Administrative Management (AAHAM)
  • Electronic Health Records Specialist Certification (CEHRS) - framework
  • Apple Certified Associate (ACA)
  • Certified Provider Credentialing Specialist (CPCS) - program
  • Certified HIPAA Professional (CHP) - Health IT Certification
  • Healthcare Financial Professional (Certified HFMA) - Healthcare Financial Management Association (HFMA)
  • SHRM Certified Professional (SHRM-CP)

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