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Skills

  • Multispecialty practice oversight
  • Patient Throughput Enhancement
  • Medical practice marketing strategies
  • Operational cost analysis and reduction
  • Patient coverage verification
  • MS Office
  • Physician onboarding management
  • Insurance claims management
  • Clinical workflow revisions
  • Electronic Health Record (EHR) system implementation

Work Experiences

  • Enhanced patient satisfaction.
  • Devised targeted marketing strategies.
  • Addressed 8 discrepancies.
  • Drove key performance improvement initiatives.
  • Achieved Employee of the Year for driving 33% improvement in patient satisfaction by implementing a centralized referral and case management system.
  • Enhanced provider scheduling flexibility.
  • Achieved a 21% improvement in billing turnaround time.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Achieved a 76% improvement in patient flow.
  • Accelerated onboarding timelines by 46%.

Summaries

  • Collaborated with insurance providers to reduce claim denials and improve payout times, increasing approved patient coverage verifications by 26%.
  • Aligned scheduling with patient care demands.
  • Medical Practice Administrator with 18 years of experience in method industry is meticulous.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Achieved $6+ per year savings for the clinic.
  • With over 7 years of experience in the process industry, I am committed to organization and collaboration.
  • For a busy process practice, a capable Medical Practice Administrator capable of handling all medical administrative needs.
  • Achieved 19% growth in new patient referral volume.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.

Accomplishments

  • Developed a comprehensive staff training program that improved clinical skills and resulted in an overall reduction of patient complaints by 58% %.
  • Collaborated with team of 18 in the development of program.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Negotiated service contracts with key medical suppliers, achieving a 44% reduction in procurement costs while maintaining quality standards.
  • Successfully managed physician credentialing processes, reducing turnaround time for new physician onboarding by 71%.
  • Integrated telehealth solutions into practice operations during the category, resulting in a 18% increase in remote consultations.
  • Resolved product issue through consumer testing.
  • Collaborated with IT to improve EMR (Electronic Medical Records) accessibility, resulting in a reduction of clinical documentation time by 45%.
  • Introduced electronic prescribing (ePrescriptions), decreasing medication errors by 70% and improving pharmacy coordination.
  • Implemented a cross-functional scheduling system that matched staff availability with patient demand, reducing overtime hours by 39%.

Affiliations

  • Initiated Employee Wellness Program Implementation Task Force 2016
  • Local Chamber of Commerce Healthcare Advisory Board
  • Society for Human Resource Management (SHRM)
  • American College of Medical Practice Executives (ACMPE)
  • Association for Advancing Physician and Provider Recruitment (AAPPR)
  • Executive Leadership Fellow, system, 2019
  • American Society of Safety Professionals
  • Project Management Institute
  • Healthcare Financial Management Association (HFMA)
  • National Association of Healthcare Access Management (NAHAM)

Certifications

  • Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality (NAHQ)
  • Certified Pediatric Practice Manager (CPPM) - American Academy of Pediatrics (AAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Electronic Health Records Specialist Certification (CEHRS) - framework
  • Diplomate of the American Board of Quality Assurance and Utilization Review Physicians (ABQAURP)
  • Certified Medical Practice Executive (CMPE) – Medical Group Management Association (MGMA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Healthcare Compliance (CHC) - Health Care Compliance Association (HCCA)
  • Certified Outpatient Coder (COC) - American Academy of Professional Coders (AAPC)
  • First Aid/CPR Certified

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