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Skills

  • App store optimization (UI/UX contribution)
  • A/B Testing and Multivariate Testing
  • First Aid/CPR
  • Project organization
  • Accessibility standards (WCAG compliance)
  • Competitor analysis in the UX domain
  • Framework equipment
  • MS Office
  • Heuristic evaluations
  • Co-creation and design thinking facilitation

Work Experiences

  • Pitched in to help senior developers meet tight deadlines during periods of low staffing.
  • Achieved results in 2017.
  • Used a variety of technologies, including Salesforce to make code repairs and optimize the corporate website.
  • Collaborated with engineering stakeholders.
  • Collaborated with business stakeholders.
  • Collaborated with data scientists.
  • Achieved a 45% increase in client satisfaction.
  • Provided user support to clients, which included training, education, and answering questions.
  • Collaborated with marketing teams to align UX design with campaign strategies, boosting click-through rates by 60%.
  • Collaborated with engineers to optimize web interfaces, reducing page load times by 2 seconds without compromising design integrity.

Summaries

  • Accomplished results within 13 months of A/B testing.
  • Proven experience using HTML, CSS, JQuery, PHP, and JavaScript to create consumer-focused websites.
  • Expert in HTML, method, system, and program, as well as scripting languages framework and JavaScript.
  • Bilingual and well-spoken, with the ability to collaborate with people from various backgrounds and personalities.
  • Multitasking expert with experience in project scheduling, design enhancement, and code verification.
  • Achieved a 65% improvement in customer satisfaction.
  • Dedicated to learning, growing, and succeeding in Art and Design.
  • Passionate and conscientious, with a proclivity for meeting deadlines.
  • Project management, team leadership, and independent problem-solving skills are all strengths.
  • Web Developer who is self-motivated and has worked on a variety of projects.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Participated in and shared insights from leading UX conferences, applying best practices that decreased the design cycle by 15%.
  • Champion of continuous optimization through regular user feedback loops, decreasing churn by 19% within several months.
  • Documented and resolved standard which led to system.
  • Facilitated design thinking workshops that helped prioritize user needs and align with business goals, leading to a initiative success.
  • Managed cross-functional UX research across 15 global teams, ensuring design consistency and delivering projects 18 weeks ahead of schedule.
  • Worked closely with engineers to troubleshoot and resolve design inconsistencies, reducing issue tickets by 19%.
  • Collaborated with marketing and product teams to design coherent user journeys, improving conversions by 69% for system.
  • Created wireframes and prototypes that streamlined cross-team communication, accelerating development by 37%.
  • Monitored and analyzed UX performance metrics post-launch, driving a 61% improvement in user retention within three years.

Affiliations

  • American Institute of Graphic Arts (AIGA)
  • Association for Supply Chain Management (APICS)
  • Design Leadership Bootcamp Instructor 2020
  • American Medical Informatics Association
  • National Association of Social Workers
  • Senior Member of the Interaction Design Foundation (IDF)
  • Society of Human Resource Management
  • Association for Computing Machinery (ACM) – Special Interest Group on Computer-Human Interaction
  • Bridge Designer Mentorship Program 2018
  • Responsive UX Design Meetup Raleigh

Certifications

  • Design Leadership Northwest Masterclass Certification
  • Apple Certified Associate (ACA)
  • Professional Scrum Master (PSM I)
  • Responsive Web Design Certification by framework
  • Interaction Design Foundation (IxDF) Certificate in User Research
  • Certified Business Analysis Professional (CBAP)
  • Figma for UX Design Certified Specialist
  • Cisco Certified Internetwork Expert (CCIE)
  • Google UX Design Professional Certificate
  • Sketch Fundamentals Certification by Sketch

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