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Skills

  • Financial analysis aptitude
  • Team building
  • Federal and state loan guidelines adherence
  • Loan signing process optimization
  • Digital document tracking system implementation
  • Contract law knowledge
  • Customer Satisfaction Enhancement
  • Experian Transact SM
  • Mortgage sector knowledge
  • E-signature platform expertise

Work Experiences

  • Advised clients on notarization and signature processes.
  • Achieved a flawless track record in notarizing mortgage agreements.
  • Successfully closed an average of 10 loans every month.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals.
  • Transported Adobe Creative Suite to three years customer locations.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the delivery of standard project by system team, which resulted in process.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.

Summaries

  • Avoided disputes during loan processes.
  • Certified in OSHA.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Certified Loan Signing Agent.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Banking and Financial Services, senior Loan Signing Agent and outstanding performer in process improvement and quality assurance.
  • Collaborated with title companies.
  • Excellent communication and analytical skills.
  • Certified Loan Signing Agent with 17 years of experience managing error-free loan signings, ensuring compliance with federal and state regulations.
  • Achieved efficient discrepancy resolution.

Accomplishments

  • Reduced loan document rejection rates by applying knowledge of regulatory environments, saving the company an estimated $3 in fines.
  • Ensured the legal accuracy and timely authentication of loan agreements, playing a key role in closing over 7 real estate deals in 2021.
  • Led RON sessions that involved out-of-state clients, ensuring compliance with interstate laws while processing remote closings worth over $17.
  • Led the document signing process for transactions over $12 with zero discrepancies, ensuring client confidence and regulatory compliance.
  • Spearheaded a document review initiative, cutting down preparation errors by 18% and improving the turnaround time for notarization.
  • Played an integral role in the successful closure of 9 commercial real estate loans, often working under stringent time constraints to meet deadlines.
  • Compiled comprehensive audit trails for loan signings, ensuring every transaction adhered to both state and federal compliance obligations.
  • Implemented cross-border notarization processes, navigating international legal frameworks to complete over 10 successful transactions.
  • Conducted over 2 loan signings per month, improving client satisfaction rating by 67% through a seamless notarization process.
  • Enhanced customer intake procedures, reducing client wait times by 43% and improving satisfaction scores for both new and returning clients.

Affiliations

  • National Association of Social Workers
  • Affiliate of the American Society of Notaries (ASN)
  • Active participant in the National Notary Networking Forum
  • Member of the National Deed Association (NDA) since 2019
  • Toastmasters
  • Member of the International Association of Document Examination (IADE)
  • Lions Club
  • Association for Computing Machinery
  • Society of Human Resource Management
  • Member, American Association of Notaries (AAN) since 2016

Certifications

  • Real Estate Settlement Procedures Act (RESPA) Training – Summit Group
  • CompTIA Network+
  • Certified Loan Signing Agent 2017 - Ironclad Systems
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Certified Commercial Loan Closer - system, 2019
  • Title Insurance Producer Independent Contractor (TIPIC) Certification 2023, Colorado
  • Notary Essentials Training - National Notary Association (NNA)
  • Certified Public Accountant (CPA)
  • Mortgage Loan Originator License (MLO) - Ohio - 2024

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