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Skills

  • Supervision
  • MS Office
  • Communications
  • Detailed report writing
  • Vendor communication and negotiation
  • Project organization
  • Public speaking
  • Report writing
  • Staff development
  • Issue resolution

Work Experiences

  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Raised the stakes.
  • Provided management with method updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Established
  • Guided
  • Identified
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Used Salesforce to accurately enter data into a batch ticketing system.
  • Graded items and assigned quality levels, rejection status, and acceptance status.
  • Quickly identified problems and alerted Quality Assurance Clerk to any potential project delays.

Summaries

  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Seasoned
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Proactive
  • Innovative
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Determined sales and marketing professional with 14 years of experience in category industry.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a system position with a forward-thinking organization.

Accomplishments

  • Initiated an internal product audit program that earned the company the Top Performer for excellence in quality.
  • Led quality initiatives that aligned with organizational goals, resulting in improved compliance with process.
  • Utilized program to refine product testing protocols, decreasing product release wait times by 16% days.
  • Prepared and submitted quality assurance reports that directly influenced a 82% product improvement initiative.
  • Implemented new sampling techniques, bringing down quality testing time by 15% and improving overall efficiency.
  • Successfully decreased defective products by 30% over a several months, contributing to significant cost savings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved process which led to category.
  • Streamlined communication between production and quality teams, improving issue resolution times by 54%.
  • Authored detailed corrective action reports that contributed to the company retaining PMP status.

Affiliations

  • Wireless Quality Assurance Alliance
  • International Association of Administrative Professionals
  • Jaycees
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Business Process Technology & Quality Professionals Association
  • Institute of Risk Management Professionals (IRMP)
  • National Quality Control Association (NQCA)
  • Certified Risk Management Professional (CRMP)
  • Society of Human Resource Management

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Protection Officer (CPO)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Supplier Quality Engineer (SQE) Certification - Ironclad Systems - 2017
  • OHSAS 18001 Lead Auditor Certification - Vantage - 2015
  • Certified Business Analysis Professional (CBAP)
  • Certified Pharmaceutical GMP Professional (CPGP) Cedar Works - 2021
  • Certified Quality Improvement Associate (CQIA) (Vantage, 2015)
  • Certified Public Accountant
  • Certified Quality Auditor (CQA) Beacon Labs - 2022

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