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Skills

  • MS Office
  • Warehouse flow
  • Recordkeeping skills
  • Regulatory compliance
  • Database management
  • Bills of Lading
  • Client account management
  • Quality assurance
  • Customer retention strategies
  • Order process management

Work Experiences

  • Collaborated with vendors to resolve discrepancies in order fulfillment, ensuring timely delivery of SAP within 11 days.
  • Applied checklist for all incoming and outgoing shipments.
  • Achieved growth over 2017.
  • Achieved delivery within 3 days.
  • Alternated goods in inventory using the first-in/first-out method to keep shelves organized and properly stocked.
  • Collaborated with supply chain partners.
  • Awarded Top Performer for outstanding performance.
  • Clarified order details.
  • Acted as primary liaison between sales and procurement.
  • Forecasted with vendors to allocate stock ahead of customer orders to reduce lead times.

Summaries

  • Achieved a 60% reduction in order processing time.
  • Achieved operational excellence by leading the implementation of a new quality control checklist that reduced order processing errors by 71%, contributing significantly to Outstanding Service Award recognition.
  • Costs were consistently reduced while profits were increased.
  • Committed to continuous improvement through the analysis of order trends, identifying bottlenecks and reducing order processing time by 68% through targeted solutions.
  • Analyzed order trends.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • While creating and maintaining a well-organized workflow, multitasks, prioritizes, and solves problems.
  • Order Management Representative with 12 years of experience that focuses on the customer.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Knowledge of Salesforce and the ability to navigate multiple systems.

Accomplishments

  • Optimized order management workflows, decreasing order-to-delivery time by 54% through improved collaboration with supplier networks.
  • Successfully trained 15 new team members on order management best practices, resulting in faster onboarding times and improved team output.
  • Revamped order processing workflows, cutting lead times and improving responsiveness to urgent requests, decreasing rush order backlog by 79%.
  • Integrated Salesforce with initiative to improve the visibility of order status updates for customers, reducing inquiry response times by 22%.
  • Analyzed order fulfillment metrics and identified key bottlenecks, leading to a 34% reduction in order processing errors and improved customer retention.
  • Developed time management tools and prioritization techniques, improving overall order processing speed by 67% and reducing workload bottlenecks.
  • Led initiatives that improved order tracking accuracy, decreasing the number of customer-related inquiries by 80% per month.
  • Exceeded order processing KPIs by managing over 2 transactions weekly through initiative with 46% accuracy in inventory matching.
  • Spearheaded the integration of a new CRM tool to streamline customer order flow, resulting in a 32% improvement in user efficiency and reduced lead time.
  • Executed critical rush orders with a 60% success rate during peak operational periods, ensuring over 14 items were delivered within 18 months.

Affiliations

  • Freemason
  • Cross-Functional Process Management Professionals
  • National Association for Business Economics (NABE)
  • E-Commerce & Omni-channel Order Fulfillment Association
  • International Order Management Association
  • Jaycees
  • Women in Supply Chain & Logistics Organization
  • Inventory and Order Processing Leadership Association
  • Order Management Systems (OMS) Technology Forum
  • International Council of Nurses

Certifications

  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Certified Logistics, Transportation and Distribution Professional (CLTD)
  • Certified ERP Professional (Enterprise Resource Planning)
  • Warehouse Management Systems (WMS) Certification
  • Customer Relationship Management (CRM) Mastery Certification
  • Certified Public Accountant (CPA)
  • Order Management Certification by method Solutions
  • Certified Ethical Supply Chain Professional
  • ISO 9001: Quality Management Systems Certification

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