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Skills

  • Team building
  • Project organization
  • Insurance fraud detection
  • Relationship development
  • Appraisal documentation and reporting
  • Claims estimation accuracy
  • Industry regulations (standard)
  • Organization
  • Vendor management
  • Fire and water damage claims expertise

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Assessed damage from hurricanes and tornadoes.
  • Collaborated with insurance adjusters.
  • Achieved savings across 15 appraisals.
  • Boosted client satisfaction by 15%.
  • Consistently carried and managed a heavy project workload thanks to my exceptional organizational, time management, and collaboration skills.
  • Analyzed historical claim payout data.
  • Appraised high-value antique vehicles.
  • Assessed property damage claims for commercial buildings, contributing to faster payouts and a 60% client retention rate.
  • Collaborated with diverse inspection centers.

Summaries

  • Boosted client satisfaction by 62%.
  • Achieved 85% successful negotiation rates.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Vehicle design and salvage values are areas in which he excels.
  • Achieved 47% reductions in repair cost estimates by accurately evaluating damage and negotiating favorable agreements with repair vendors.
  • Achieved a 57% increase in team accuracy.
  • Achieved accuracy standards within three years.
  • Achieved a 27% reduction in resolution disputes.
  • Costs were consistently reduced while profits were increased.
  • Insurance processes and documentation are well-understood.

Accomplishments

  • Used customer feedback surveys to fine-tune appraisal procedures, leading to a 27% increase in customer satisfaction with claims resolution.
  • Collaborated with auto repair shops to validate repair estimates, leading to a 48% reduction in fraudulent or inflated claims.
  • Accurately assessed damage for high-value claims, reducing overpayment risks by 51% through precise appraisal practices.
  • Worked with claims adjusters to ensure timely and thorough appraisal documentation, reducing settlement disputes by 50%.
  • Coordinated comprehensive vehicle damage inspections, leading to a 85% reduction in inflated parts replacement estimates.
  • Introduced a predictive repair cost analysis model which improved appraisal pricing accuracy by 81% and decreased claim processing time by 2 days.
  • Evaluated complex damage claims for commercial policies, reducing the average grievance resolution time by 4 days.
  • Streamlined the appraisal reporting process by integrating new tracking software, reducing manual errors by 50% and saving 14 hours per week in data entry.
  • Reduced the claims processing cycle by an average of 5 days by implementing a standardized review process for appraisal documentation.
  • Led cross-departmental workshops that highlighted new developments in fraud detection, improving detection rates by 16% across all claims.

Affiliations

  • International Association of Special Investigation Units (IASIU)
  • National Association of Insurance Commissioners (NAIC)
  • Lions Club
  • Freemason
  • National Equipment Register (NER) Member
  • American College of Financial Services
  • National Independent Automobile Dealers Association (NIADA)
  • Business Continuity Institute (BCI) Membership
  • Certified Legal Investigator (CLI) Member
  • Insurance Institute of America (IIA) Certification Programs

Certifications

  • Certified Public Adjuster (CPA) from Cedar Works
  • Motor Vehicle Damage Appraiser License Texas
  • Certified Commercial Property Appraiser (CCPA) from Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Catastrophe Claims Adjuster Certification (CCA) from Northwind
  • Certified Property & Casualty Underwriter (CPCU) from The Institutes
  • Salesforce
  • Associate in Claims (AIC) from The Institutes

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