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Skills

  • Payment collection
  • Communications
  • Operational improvement
  • Budgets
  • Insurance verifying
  • Relationship development
  • Interpreting physician orders
  • Enhanced patient accessibility through innovative scheduling
  • Managing urgent and last-minute schedule changes
  • HIPAA compliance and patient confidentiality

Work Experiences

  • Audited patient records.
  • Awarded Employee of the Year for exemplary patient service and maintaining consistently high patient satisfaction scores above 65%.
  • Assisted with developing an Injury and Illness Prevention Program (IIPP).
  • Looked for industry trends on social media and through online sources.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Coordinated patient appointment schedules for 11 healthcare providers, improving overall clinic efficiency by 16%.
  • Answered 2 calls per several months to help customers with their questions and concerns.
  • Achieved resolution in 6 months.
  • Checked patient eligibility.

Summaries

  • Patient Access Scheduler is a multi-talented Patient Access Scheduler who is consistently rewarded for planning and operational improvements.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Strengths in vendor management and project management backed up by Healthcare training.
  • Comprehensive knowledge of strategic planning and a dedication to patient satisfaction.
  • Achieved a 59% minute reduction in average patient registration time.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Anticipated patient needs.
  • Committed to clinic throughput.
  • Achieved a 17% reduction in no-show rates.
  • Achieved a 66% accuracy rate in verifying insurance information.

Accomplishments

  • Reduced patient wait times by 81% through proactive schedule adjustments and real-time appointment management with Jira.
  • Accurately entered patient information into standard, ensuring compliance with framework and reducing data entry errors by 81%.
  • Managed high-volume inbound calls using Microsoft Excel, efficiently scheduling appointments while maintaining less than 17 minutes in average call duration.
  • Created and maintained a daily patient flow checklist, reducing clinic downtime and improving exam room utilization rates by 40%.
  • Documented and resolved category which led to method.
  • Provided bilingual communication support in Spanish and English, improving accessibility and patient engagement across diverse populations.
  • Implemented automated appointment reminder system, leading to a 64% reduction in missed appointments.
  • Actively participated in quarterly KPI review meetings, identifying scheduling bottlenecks and improving patient throughput by 78%.
  • Successfully handled up to 6 patient inquiries daily related to appointments, insurance, and billing, increasing patient satisfaction scores by 35% points.
  • Utilized SAP to track and report on department KPIs, enabling a 57% improvement in patient flow and resource allocation.

Affiliations

  • Volunteer at Medical Records Department, method
  • Jaycees
  • Member of the Electronic Health Records Association (EHRA)
  • International Association of Administrative Professionals
  • CERTIFIED Professional in Healthcare Quality (CPHQ) Program
  • Society of Human Resource Management
  • Monthly Contributor to Health IT Blogs (2023-Present)
  • Healthcare Administration Degree Program Alumni Association
  • Certified Healthcare Access Manager (CHAM) Certification Program
  • National Association of Medical Staff Services (NAMSS)

Certifications

  • CompTIA Security+
  • Certified Medical Administrative Specialist (CMAS)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Office Technician for Healthcare Services
  • Health Information Management Certificate
  • Institute of Medical and Business Careers (IMBC) Patient Services Representative Certification
  • Patient Appointment Scheduling Specialist Certification
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+

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