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Skills

  • Document filing
  • Project organization
  • Regulatory compliance
  • Supervision
  • Interpreting physician orders
  • Medical appointment setting for 13 healthcare providers
  • Compassionate service for non-English speaking patients
  • Business operations
  • Accurate patient registration and check-in process
  • System updates

Work Experiences

  • Assessed and triaged urgent appointment requests, ensuring patients with critical needs were seen within three years.
  • Achieved results within 6 months.
  • Transported Salesforce to one year customer locations.
  • Addressed patient concerns about insurance and billing by providing clear information, reducing complaints about these issues by 58% over the past year.
  • Achieved 75% accuracy in insurance pre-authorization.
  • Collaborated with IT on scheduling system transition.
  • Answered 2 calls per several months to help customers with their questions and concerns.
  • Accommodated 56% more patients.
  • Explained treatment plans and payment options.
  • Assessed urgent appointment requests.

Summaries

  • Adept at insurance verification.
  • Collaborated effectively with multiple departments to reduce patient discharge delays, ensuring timely scheduling of follow-up appointments.
  • Achieved operational improvements.
  • Strengths in vendor management and project management backed up by Healthcare training.
  • Achieved 84% data accuracy.
  • Patient Service Representative with extensive knowledge of standard.
  • Collaborated with multiple departments.
  • Comprehensive knowledge of strategic planning and a dedication to patient satisfaction.
  • Adeptly resolved conflicts.
  • Achieved a streamlined patient flow.

Accomplishments

  • Worked closely with billing department to resolve 5 insurance discrepancies monthly, reducing delayed payments by 18%.
  • Handled daily scheduling for 17-doctor practice, optimizing provider availability and making the clinic available to more patients.
  • Organized and facilitated patient education seminars on stakeholder engagement, achieving a 4% participation increase year over year.
  • Enhanced team productivity by developing a scheduling manual based on clinic protocols, reducing training time by 15 days.
  • Ensured accurate entry of patient demographics and insurance information into initiative, reducing claim rejections by 18%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented automated appointment reminder system, leading to a 64% reduction in missed appointments.
  • Trained 14 new staff on patient scheduling, EHR systems, and insurance verification protocols, improving team efficiency by 69%.
  • Successfully coordinated over 13 referrals to specialists each week, maintaining clear communication between providers and patients.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Computing Machinery
  • Healthcare Scheduling & Patient Access Association (HSPAA)
  • American Society of Safety Professionals
  • National Association of Healthcare Access Management (NAHAM)
  • Freemason
  • Patient Access Collaborative (PAC)
  • American Academy of Professional Coders (AAPC)
  • Member of the Electronic Health Records Association (EHRA)
  • Health and Patient Access Taskforce Member (Ironclad Systems, 2015)
  • Medical Group Management Association (MGMA)

Certifications

  • CompTIA Security+
  • First Aid/CPR Certified
  • Certified Office Technician for Healthcare Services
  • Certified Healthcare Technology Specialist (CHTS)
  • Certified Electronic Health Records Specialist (CEHRS)
  • Certified Medical Office Administrator (CMOA)
  • Health Insurance Portability and Accountability Act (HIPAA) Certification
  • Registered Health Information Technician (RHIT)
  • Salesforce
  • EPIC Scheduling Certification

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