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Skills

  • Project organization
  • Pace of play management
  • Golf equipment rental management
  • Event planning and coordination
  • Corporate event management
  • Budget management and forecast
  • Customer service optimization
  • Ticket sales
  • Merchandise sales strategies
  • Safety compliance

Work Experiences

  • Accumulated over 15 hours of operational support.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Activated safety devices and monitored the attraction during operation to reduce safety risks.
  • Achieved a sales increase of 43% during 4 months sales events.
  • Accommodated up to 31% more bookings.
  • Looked for industry trends on social media and through online sources.
  • Assisted guests with ride and attraction transactions to ensure that they had a good time.
  • Achieved positive reviews for customer service.
  • Was in charge of the maintenance and operation of method, system, and process equipment, ensuring that it was safe, clean, and efficient.
  • Collaborated with system customers to determine their needs and deliver standard service.

Summaries

  • Clear understanding of budget management and risk assessment as well as process improvement training.
  • Accomplished Golf Course Attendant experienced in cash reconciliation and inventory management. Maintained 100% accuracy in daily cash handling and successfully reduced errors by 39%.
  • Adept at inspecting and maintaining golf carts.
  • Attentive Golf Course Attendant with a deep understanding of course etiquette and rule enforcement. Improved the guest experience by clearly communicating guidelines to 16 members and guests monthly.
  • Achieved a 51% reduction in repair costs.
  • Achieved peak efficiency.
  • Costs were consistently reduced while profits were increased.
  • Collaborated with grounds teams.
  • In a fast-paced environment, providing proven guest service and cash handling experience to facilitate fun activities and food and beverage support.
  • Adept at tee-time coordination.

Accomplishments

  • Led weekly equipment audits to ensure proper maintenance and availability, contributing to cost savings of 83% by reducing equipment downtime and repairs.
  • Designed a new rotation schedule for grounds crew, which improved course maintenance efficiency and allowed the course to remain open for an additional 18 hours per week.
  • Led efforts to enhance tee-time booking processes, improving customer satisfaction scores by 16% and reducing booking errors.
  • Managed day-to-day activities at the pro shop, driving a 35% increase in sales within one year by providing personalized recommendations and upselling merchandise.
  • Created and developed a standard operating procedures guide for golf course attendants, streamlining operations and improving team efficiency by 62%.
  • Implemented new landscaping techniques alongside groundskeepers, which improved visual appeal and reduced maintenance costs by 42%.
  • Trained 10 seasonal staff on golf course safety protocols and best service practices, contributing to smoother operations during peak season.
  • Organized special events and tournaments, ensuring smooth operations and customer satisfaction for groups of up to 16 attendees.
  • Collaborated with senior management to develop an emergency action plan for the course, which resulted in a President's Club for operational safety.
  • Scheduled and overseen the maintenance of golf carts, ensuring all equipment was operational and minimizing downtime by 35%.

Affiliations

  • Jaycees
  • Certified Golf Course Supervisor (CGCS)
  • National Golf & Club Association (NGCA) Member
  • Project Management Institute
  • Golf Writers Association of America (GWAA)
  • Club Managers Association of America (CMAA)
  • US Golf Teachers Federation (USGTF)
  • Golf Digest Top 100 Club Professionals
  • Golf Business Network (GBN) Membership
  • Association for Supply Chain Management (APICS)

Certifications

  • Golf Academy of America Teaching Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Golf Club Fitting Professional Certification
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified - Ironclad Systems
  • Professional Golf Management (PGM) Certificate
  • Certified Instructor through Professional Golf Teachers Association of America (PGTAA)
  • Certified Turf Equipment Manager (CTEM)
  • Customer Service Excellence Training
  • Certified Turfgrass Professional (CTP)

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