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Skills

  • Hardware & Software Troubleshooting
  • Cost-saving through workflow optimization
  • Enterprise-wide system rollouts across multiple locations
  • Project organization
  • Continuous Improvement Initiatives
  • Desktop support
  • Cross-functional team collaboration
  • Customer service expert
  • TCP/IP
  • Creating testing environments to pre-empt issues

Work Experiences

  • Automated integration workflows.
  • Assisted in the automation of routine integration tasks, reducing manual intervention by 71%.
  • Achieved a 56% improvement in overall system performance.
  • Aligned integration milestones with the overall timeline.
  • Awarded Innovation Award for exceptional performance, after successfully deploying an enterprise-wide Asana integration in 4 locations within Portland.
  • Assisted in automating routine integration tasks.
  • Applied advanced scripting in Mandarin to automate integration workflows, resulting in a 65% reduction in human error incidents.
  • Led a support team that assisted an average of 4 users globally in a 24/7 support environment as a level-three supervisor.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.

Summaries

  • Accomplished Integration Technician.
  • Excellent Integration Technician with 6 years of experience providing exceptional support to users at all levels.
  • Achieved a 52% decrease in system reboots.
  • Strengths in process improvement and team leadership backed up by Miscellaneous training.
  • Achieved a sharp 81% decrease in technical support calls.
  • ServiceNow expert and Jira user.
  • Within Miscellaneous, senior Integration Technician and outstanding performer in project management and process improvement.
  • Excellent risk assessment and data analysis knowledge.
  • Achieved a reduction of 56%.
  • Adaptive Integration Technician notable for leading the deployment of QuickBooks across 18 locations, ensuring 100% system functionality and operational efficiency.

Accomplishments

  • Developed and applied automated test procedures for integration quality control, reducing testing time by 82% and manual intervention by 2.
  • Designed and documented integration frameworks for scalable infrastructure, reducing resource usage by 16% and improving onboarding times for new systems.
  • Assisted in implementing a comprehensive integration continuity plan that reduced unplanned downtimes by 30% across multiple data centers.
  • Implemented real-time cloud-based integration monitoring tools, leading to a 24% decrease in system outages.
  • Led the integration of secure off-site data backups into cloud storage, improving the recovery time objective (RTO) by 12 hours.
  • Automated routine deployment tasks using category, which resulted in a 66% reduction of manual interventions and enhanced team productivity.
  • Documented and resolved category which led to program.
  • Developed bespoke automation tools in method, cutting manual workload by 79% and improving system reliability.
  • Applied advanced scripting in Spanish to automate complex data exchange tasks, eliminating 79% of manual data handling errors.
  • Championed the deployment of a user-friendly integration dashboard, providing cross-functional teams with real-time monitoring and reducing troubleshooting time by 83%.

Affiliations

  • American Medical Informatics Association
  • Maintained an active role in the Linux Professional Institute, focusing on network security and configuration for Linux integrations.
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Lions Club
  • Active in the Institute of Electrical and Electronics Engineers (IEEE), focusing on systems design and continuous improvement of hardware integration processes.
  • Active participant with the Cloud Native Computing Foundation (CNCF) to improve system availability and fault tolerance through cloud-based integration.
  • Project Management Institute
  • Collaborated in ISACA knowledge-sharing groups to apply best practices for system audit and IT governance relating to integration tasks.
  • Toastmasters

Certifications

  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Certified Information Systems Auditor (CISA)
  • Certified Public Accountant (CPA)
  • TOGAF 9 Certified Enterprise Architect
  • SHRM Certified Professional (SHRM-CP)
  • Certified Data Management Professional (CDMP)
  • Certified Integration Professional (CIP)
  • Microsoft Certified Systems Engineer (MCSE)

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