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Skills

  • Problem-solving skills
  • Employee hiring and retention
  • Effective marketing through social media platforms (QuickBooks)
  • Diverse hairstyles
  • Conflict prevention through proactive team leadership
  • Customer loyalty and retention program development
  • Budgeting and cost control
  • Data-driven sales forecasting
  • Time management
  • Security measures

Work Experiences

  • By upselling products to meet individual needs, I was able to meet personal sales goals.
  • Achieved a 19% customer retention boost.
  • Cut and styled hair for men and women of all ages, according to their preferences and the latest trends.
  • Maintained high customer service standards in order to increase customer loyalty and retention by 18%.
  • Took detailed messages and relayed them to appropriate personnel by answering over 15 phone calls and emails per day.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • I'm in charge of the salon's day-to-day operations.
  • Kept the salon organized and kept each station clean through coordinated and automated.
  • Increased my repeat client base by 2% through effective marketing and customer service.
  • Cleaning, doing daily inventory, and placing product orders help me keep the salon organized.

Summaries

  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Licensed in North Carolina and with a long history of providing excellent customer service.
  • In a fast-paced environment, a collaborative team player shines.
  • Customer-focused General Manager with 15 years of experience who is committed to expanding quality assurance and vendor management.
  • Motivated Salon Manager with a positive attitude and strong work ethic.
  • Motivated Salon Manager with experience mentoring junior team members, coordinating programs and leading independent projects.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Expertise in technology and product development.
  • In a fast-paced work environment, he is extremely effective.
  • With 16 years of experience planning, leading, and improving risk assessment functions, I am an enthusiastic leader.

Accomplishments

  • Waste Management - Effectively decreased food waste by 20% and reduced annual food waste costs by $20,000.
  • Integrated time-saving workflow enhancements that cut service preparation time by 15 minutes per client, boosting overall salon capacity.
  • Organized and hosted charity events in collaboration with local businesses, elevating community engagement and generating 9 new client partnerships.
  • Built and maintained a robust local client base through targeted marketing campaigns, generating 74% year-over-year booking growth.
  • Negotiated with product vendors, securing exclusive discounts that reduced costs by 74%, enabling revenue growth.
  • Client Service - Developed long-term relationships with customers which increased repeat business.Maintained a positive dining experience for all restaurant patrons.
  • Business Development: Increased customer attendance at weekly Bar Trivia night by providing fast and friendly service. Enhanced company reputation and grew business by metric.
  • Financial: Managed vendor accounts to ensure best possible product pricing.
  • Banquets:: Managed food delivery for 200+ guests for special events
  • Leveraged online reviews and ratings management to boost the salon's average rating to initiative/5.0, increasing new client interest by 20%.

Affiliations

  • Beauty Entrepreneur Network
  • Barbering and Beauty Association (BBA)
  • International Hair and Beauty Academy (IHBA)
  • Rotary International
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Associated Hair Professionals (AHP)
  • Cosmetology Advancement Network
  • Salon Digital & Marketing Network
  • Professional Beauty Association (PBA)

Certifications

  • Retail and Merchandise Management Certificate, received from standard
  • Cosmetology License, certified by category
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Lash Extensions Specialist, accredited by program
  • Master Stylist Certification, accredited by program
  • Advanced Esthetics Certification, issued by the National Coalition of Estheticians, Manufacturers/Distributors & Associations (NCEA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Color Theory for Hair Stylists Certification, from framework
  • Barbicide Certification in Sanitation & Disinfection
  • Certificate in Salon Management from framework

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