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Skills

  • Repeat sales generation
  • Regulatory compliance
  • Supervision
  • Post-sales follow-up
  • Organization
  • Client account management
  • Collaborative selling
  • Microsoft applications proficiency
  • Framework equipment
  • Sales target achievement

Work Experiences

  • Achieved upsell success with 66% of customers.
  • Achieved positive reviews on customer platforms.
  • Forecasted sales, gross, and key expense goals and objectives on a monthly and annual basis.
  • Achieved a 78% increase in unit sales.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Attracted higher-end customers.
  • Achieved success in competitive markets.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Built long-term customer relationships.
  • Was in charge of used vehicle wholesales and auction acquisitions, as well as inventory monitoring and adjustment to maximize customer options.

Summaries

  • Achieved customer loyalty over 5 years.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Costs were consistently reduced while profits were increased.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • A results-driven consultant recognized for consistently improving dealership profitability. Increased overall dealership margins due to a focus on high-margin certified pre-owned vehicle sales.
  • Achieved a 75% upswing in repeat customers.
  • Achieved 16% total dealership sales in 2018.
  • Achieved high customer satisfaction scores.
  • Extensive inventory management and shipment processing experience.
  • Accomplished at developing creative trade-in solutions that balance customer needs with dealership profitability. Negotiated trade deals resulting in a 51% rise in closing rates.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 9 in the development of standard.
  • Facilitated successful client negotiations and achieved 18% over set sales target for pre-owned vehicles, resulting in dealership earning an additional $13 in revenue within 2020.
  • Improved existing client retention by 37% year over year through continuous post-purchase follow-ups and personalized after-care services.
  • Achieved 18% improvement in sales performance at dealership by implementing data-driven coaching to enhance the effectiveness of individual sales tactics.
  • Trained and mentored 16 new sales consultants on strategic selling techniques, directly contributing to a 15% team performance improvement in quarter initiative.
  • Resolved product issue through consumer testing.
  • Spearheaded dealership's participation in local auto shows, resulting in an average of 2 qualified sales leads per event which translated into an 17 increase in monthly sales.
  • Collaborated with third-party repair shops to ensure rapid resolution for post-sale vehicle concerns, which reduced customer complaint turnaround time by 2 days.
  • Collaborated with the finance team to identify and implement a new pricing strategy that boosted overall dealership gross margin by 2%.

Affiliations

  • Dealership Management Certification: program
  • Jaycees
  • Customer Experience Professionals Association (CXPA)
  • Automotive Digital Retailing Academy (2016)
  • Association of Finance & Insurance Professionals (AFIP)
  • National Automobile Dealers Association (NADA)
  • Association for Computing Machinery
  • Professional Member – National Association of Dealer Counsel
  • Toastmasters
  • National Association of Minority Automobile Dealers (NAMAD)

Certifications

  • Certified Automotive Sales Consultant - Automotive Retail Institute (ARI)
  • Professional Sales Certification – National Association of Sales Professionals (NASP)
  • Negotiation and Closing Certification - Automotive Training Academy (ATA)
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Customer-First Certified Professional (CFCP) - National Alliance for Automotive Training
  • Automotive Dealership Compliance Certification - Association of Professional Automotive Sales
  • SHRM Certified Professional (SHRM-CP)

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