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Skills

  • Conflict resolution in cross-functional teams
  • Organizational Restructuring
  • Data transparency improvement
  • Onboarding new policies
  • Presentation of Findings to Senior Management
  • Change management strategy development
  • Employee training material creation
  • Cross-functional team collaboration
  • Business case creation for leadership buy-in
  • Organizational culture assessment

Work Experiences

  • Achieved a 71% cost reduction in operations.
  • Collaborated on revising strategic planning processes.
  • Achieved Employee of the Year recognition.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Analyzed client feedback on new processes.
  • Gathered, organized, and entered data into a database system.
  • Achieved a 22% boost in morale.
  • Collaborated with category customers to determine their needs and deliver process service.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Used Microsoft Excel to create and update tracking spreadsheets.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Boosted employee satisfaction.
  • Collaborated on the design of new performance evaluation tools, successfully gaining buy-in from 4 leaders and ensuring alignment with organizational goals.
  • Collaborated on talent development frameworks.
  • Boosted employee engagement by 22%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Aligned workforce development with business objectives.
  • Boosted satisfaction across employee surveys.
  • Achieved 76% adoption.
  • Achieved measurable improvements in productivity.

Accomplishments

  • Streamlined the communication of changes in company policy, providing clarity to employees and resulting in 82% improved adherence to new procedures.
  • Proposed and implemented risk mitigation strategies during a major restructure, reducing potential anticipation risks by 76%.
  • Used process mapping to identify redundancies in the HR process, contributing to an overall reduction of inefficiencies by 64% in 2018.
  • Designed and presented a new performance tracking tool that was eventually adopted company-wide, cutting the time needed for reviews by 55%.
  • Resolved product issue through consumer testing.
  • Monitored project timelines for an HR system implementation, ensuring alignment with project goals and achieving timely completion within 17% of the target.
  • Proactively gathered and analyzed employee feedback, leading to suggestions that improved workplace satisfaction by 84%.
  • Managed the transition to a cloud-based HR system that boosted departmental efficiency, lowering manual work and error rates by 54%.
  • Created reports from employee surveys to uncover bottlenecks in workflow, leading to process improvements that increased business productivity by 20%.
  • Drafted reports on employee engagement trends, leading to targeted initiatives that increased employee retention by 37% within 6 months.

Affiliations

  • Society of Human Resource Management
  • Toastmasters
  • American Marketing Association
  • Society for Industrial and Organizational Psychology (SIOP)
  • Organizational Behavior Teaching Society (OBTS)
  • Certifications in Emotional Intelligence (EQ-i 2.0, EQ 360)
  • National Association for Business Economics (NABE)
  • Master of Business Administration (MBA) Alumni Network—initiative
  • Lean Enterprise Institute (LEI)
  • Project Management Institute (PMI)

Certifications

  • International Organization Development Certification by Brightline
  • Certified Employee Benefits Specialist (CEBS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Organizational Development Certification by initiative
  • Salesforce
  • ICF Associate Certified Coach (ACC)
  • Society for Human Resource Management - Certified Professional (SHRM-CP)
  • Management and Strategy Institute - Lean Continuous Improvement
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)

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