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Skills

  • Performance Metrics Monitoring
  • Peak season sales strategy
  • Systems and software programs
  • Accomplished manager
  • Problem-solving and critical thinking
  • Health and safety compliance
  • Sales processes
  • Checkout process streamlining
  • Cash flow management
  • Database management

Work Experiences

  • By hosting product-focused events, I was able to attract new customers and strengthen existing ones.
  • Developed and implemented new online marketing strategies that resulted in a 18% increase in sales.
  • Researched and implemented new strategies to expand the company's operations and customer base.
  • Established long-term business growth by building relationships with customers and the community.
  • Increased sales volume by introducing new retailers to the product line, such as warehouse clubs and natural food chains.
  • Achieved 100% compliance in 2017.
  • Organized sales meetings for the staff to talk about development strategy, best practices, and process improvements.
  • Oversaw the work of an efficient administrative team responsible for maintaining accurate sales, inventory, and order records.
  • Had weekly meetings with Deputy Store Managers to figure out how to get around sales roadblocks.
  • Hired, supervised, and coached 9 employees on sales strategies to maximize performance.

Summaries

  • Adept at aligning employee efforts with business goals.
  • Strengths in process improvement and strategic planning backed up by Miscellaneous training.
  • Achieved a 17% increase in profitability.
  • A passionate retail leader, consistently designing and implementing innovative solutions that improved team dynamics by 62%. Skilled at creating value through operational efficiencies and strategic cost-reduction techniques.
  • Achieved a 18% reduction in customer complaints.
  • Adept at driving team productivity and customer service improvements, leading to a 34% rise in satisfaction ratings. Skilled in reducing stock loss through strict inventory control and staff training protocols.
  • Costs were consistently reduced while profits were increased.
  • Sales Manager with over 7 years of experience building relationships and partnerships, servicing accounts, and increasing profits.
  • Within Miscellaneous, senior Deputy Store Manager and outstanding performer in risk assessment and data analysis.
  • Achieved a 43% improvement in overall ratings.

Accomplishments

  • Successfully completed Lean to ensure compliance with industry operational standards and best practices.
  • Reduced aged inventory by 56% through timely promotions and strategic markdowns.
  • Collaborated with warehouse team to improve stock accuracy, leading to a 44% reduction in inventory discrepancies.
  • Implemented a new training program for sales associates, resulting in a 69% improvement in customer satisfaction scores.
  • Negotiated vendor contracts in collaboration with store manager, reducing procurement costs by 45% over 8 months.
  • Executed store-wide sales strategy during seasonal peaks, achieving a 23% increase in year-over-year holiday sales.
  • Co-facilitated the launch of 16 store initiatives, driving a 62% increase in weekly sales during the promotional period.
  • Collaborated with team of 13 in the development of initiative.
  • Piloted customer feedback loops that increased product satisfaction scores by 74% over 2015.
  • Led cross-functional collaboration with marketing to execute in-store events, resulting in 13% increased foot traffic and 36% sales growth.

Affiliations

  • Society for Human Resource Management (SHRM)
  • International Institute of Retail Association (IIRA)
  • International Warehouse Logistics Association (IWLA)
  • Society of Women Engineers
  • Retail Industry Leaders Association (RILA)
  • National Association of Social Workers
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Project Management Institute (PMI) - Retail Focus
  • American Medical Informatics Association

Certifications

  • Certified Talent Development Professional (CTDP)
  • Lean Six Sigma Green Belt Certification
  • Certified Merchandise Planning and Buying Professional
  • Leadership and Coaching in Retail by Vantage or Summit Group
  • SHRM Certified Professional (SHRM-CP)
  • Certified Retail Inventory Specialist (CRIS)
  • Sales and Customer Management Certification - Ironclad Systems
  • Certified Supply Chain Professional (CSCP)
  • Advanced Retail Business Management Course - Cedar Works or method
  • Professional Retail Management Certification (PRMC) - procedure

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