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Skills

  • Accomplished manager
  • POS System proficiency
  • Data-driven decision making
  • Time management and prioritization
  • Analytical problem solver
  • Database management
  • Strategic account development
  • Supply Chain Management
  • Employee engagement and retention
  • Coaching and mentoring

Work Experiences

  • Achieved 100% compliance in 2017.
  • Worked cross-functionally with headquarters, regional, and other teams across the country to ensure that the message and experience were consistent.
  • Increased retail sales volume in my assigned territory by 7% through strategic budgeting and product promotion.
  • Increased sales revenues to $18 for metric services by utilizing effective negotiating skills.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Organized sales meetings for the staff to talk about development strategy, best practices, and process improvements.
  • Oversaw the work of an efficient administrative team responsible for maintaining accurate sales, inventory, and order records.
  • Cut costs by 11% through client and distributor price negotiations.
  • Increased team and company profits by cultivating and strengthening relationships with industry partners and potential clients.
  • Met sales and service targets of $12 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to streamlining processes while maximizing employee potential.
  • Adept at driving team productivity and customer service improvements, leading to a 34% rise in satisfaction ratings. Skilled in reducing stock loss through strict inventory control and staff training protocols.
  • Sales Manager with over 7 years of experience building relationships and partnerships, servicing accounts, and increasing profits.
  • Accomplished Deputy Store Manager.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • By providing support and attentive service, I am diligent in building and retaining accounts.
  • Achieved a 34% improvement in employee retention.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Achieved process optimizations.

Accomplishments

  • Reduced aged inventory by 56% through timely promotions and strategic markdowns.
  • Assisted with inventory audits, improving accuracy and reducing discrepancies by 77%.
  • Proactively addressed customer escalations, resolving 73% of issues on the first interaction and improving the store’s review rating by 80%.
  • Piloted customer feedback loops that increased product satisfaction scores by 74% over 2015.
  • Reduced customer wait times by 39% by redesigning store layout and checkout process, improving customer satisfaction scores.
  • Monitored performance metrics daily to address underperforming departments, resulting in a 47% boost in store productivity.
  • Facilitated monthly training programs on product knowledge and point-of-sale systems, enhancing sales team's performance by 67%.
  • Managed loss prevention initiatives, reducing shrinkage by 77% across 8 quarters.
  • Championed store merchandising revamp that led to 2% increase in impulse buy sales over framework.
  • Streamlined the product reordering process with Tableau, decreasing stock replenishment times by 35%.

Affiliations

  • American Logistics Association (ALA)
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Customer Service Institute of America (CSIA)
  • Association for Computing Machinery
  • Women's Business Enterprise Council (WBEC)
  • International Warehouse Logistics Association (IWLA)
  • Project Management Institute (PMI) - Retail Focus
  • Freemason
  • International Association of Administrative Professionals

Certifications

  • First Aid/CPR Certified
  • Certified Retail Inventory Specialist (CRIS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Professional Retail Management Certification (PRMC) - procedure
  • Certified Talent Development Professional (CTDP)
  • Apple Certified Associate (ACA)
  • Customer Service Excellence Certification - National Retail Federation (NRF)
  • Certified Fraud Examiner (CFE)
  • Effective Time Management Certification - Northwind
  • Certified Merchandise Planning and Buying Professional

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