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Skills

  • Team management
  • Health codes compliance
  • Emergency preparedness planning
  • Conflict resolution during event execution
  • Trained in food safety guidelines
  • Problem resolution
  • Excel and spreadsheet management for event tracking
  • Ticket purchasing
  • First Aid/CPR
  • MS Office

Work Experiences

  • Assisted with coordinating and executing the commencement ceremony by managing the seating for 5 graduates and guests.
  • Avoided technical interruptions.
  • Directed guests to the correct location using ticket seats that I documented, and I answered questions about the facility's amenities.
  • Accommodated an additional 5 attendees.
  • Refused to admit patrons who did not have a ticket or who were unable to follow initiative policies.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Answered questions from visitors about current and upcoming events at the facility.
  • Collaborated with the university registrar to ensure proper listing of graduates and their honors, maintaining a 43% error-free distribution.
  • Collaborated with the university registrar.
  • Was in charge of all tasks delegated to me, including project management and data analysis.

Summaries

  • Background in guest services and ceremony logistics.
  • Adept at problem-solving.
  • Framework and metric have a proven track record.
  • Strong technical skills and experience in team leadership.
  • Prepared to use my previous experience and drive to advance professionally in a new position that will be both challenging and rewarding.
  • Strategic thinker with expertise in strategic planning.
  • Accomplished in managing graduation logistics, from seating arrangements to distribution of diplomas. Successful in collaborating with multiple departments for academic events with 16 attendees.
  • Usher with a strong work ethic who is eager to put his relationship-building and communication skills to use in his new role at Harbor & Co..
  • Knowledge of ServiceNow in depth, as well as risk assessment and client relations abilities.
  • Communicative and team-oriented, with Power BI expertise.

Accomplishments

  • Coordinated with health officials to implement sanitation stations throughout venues, contributing to the event’s adherence to public health guidelines.
  • Implemented a detailed volunteer training program that decreased on-site setup time by 6 months, improving overall event efficiency.
  • Developed an online portal for registered graduates that simplified the process of picking up regalia, reducing regalia distribution errors by 76%.
  • Created effective event schedules and appointment reminders for keynote speakers, reducing unexpected absenteeism by 40%.
  • Acted as the primary liaison between university administration and third-party vendors, securing contracts that resulted in a 39% reduction in operational costs.
  • Played an active role in COVID-19 protocol compliance meetings, ensuring that state and university guidelines were fully implemented during the commencement ceremony.
  • Monitored event budgets closely, ensuring that all expenditures remained within the allocated budget of $16, with zero discrepancies.
  • Advised on contingency plans for weather-related issues, allowing for a seamless shift from outdoor to indoor venues with minimal disruption.
  • Successfully implemented multilingual announcements during the ceremony, enhancing communication for non-English speaking attendees in French.
  • Managed communication plan changes for the event by accurately disseminating updates on participant instructions, leading to a 69% increase in email open rates.

Affiliations

  • Certified Commencement Coordinator through Summit Group, upholding excellence in graduate services and event planning.
  • Affiliated with Event Service Professionals Association (ESPA), specializing in large-scale event logistics and flawless event execution.
  • Active participant in the Collegiate Event Coordinators Network, specializing in university commencements and academic ceremonies.
  • Member of National Association for Campus Activities (NACA), providing engagement opportunities for higher education professionals including commencement services.
  • Certified in Crowd Control Management through the International Association of Venue Managers (IAVM) to enhance expertise in large-scale event operations.
  • Inducted into Golden Key International Honour Society, recognized for leadership skills essential to event coordination.
  • Member of Volunteer Administrators Network, with specialization in onboarding and training for large event staffing.
  • Member of the Higher Education Events Professional Network, contributing to educational seminars and best practices for commencement and convocation events.
  • Completed 2-hour professional training in crowd management and VIP services through method Certification Program.
  • Member of the University Event Planners Association, sharing best practices on volunteer on-boarding and team delegation.

Certifications

  • Certificate in Event Risk Management Vantage
  • Digital Events Strategist Certificate - Vantage
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR
  • Certified Public Speaker for Events - Ironclad Systems
  • Google Certified Professional Cloud Architect
  • Communication and Persuasion Skills Certification - method
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Certified Event Planner (CEP)

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