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Skills

  • Interdisciplinary team leadership
  • Written and verbal communication
  • Team management
  • Mental health referral process optimization
  • Relationship development
  • Cultural competency and diversity training
  • Communications
  • Budget management and financial oversight in nonprofit settings
  • Multilingual communication skills in metric
  • Onsite facility tours

Work Experiences

  • Achieved a 52% improvement in career outcomes.
  • Bolstered program visibility.
  • Addressed family crisis situations.
  • Collaborated with legal teams.
  • Boosted client satisfaction scores by 55%.
  • Authored grant proposals leading to 13 in funding for community-based family support programs.
  • Adopted by over 13 institutions nationwide.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Created robust aftercare service plans for families, reducing service dependency by 31% over three years.
  • Achieved a 20% improvement in service efficiency.

Summaries

  • Director of Family Services is a multi-talented Director of Family Services who is consistently rewarded for planning and operational improvements.
  • Collaborated with state agencies and stakeholders.
  • Director of Social Services with extensive research, grant writing, and communication skills.
  • Advocated for family rights.
  • Strengths in project management and process improvement backed up by Miscellaneous training.
  • Achieved measurable improvements in team performance.
  • Professional with over 11 years of experience working in the community to provide information on available programs.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Achieved 17% improvement in employee retention.
  • Conducted effective program evaluation.

Accomplishments

  • Successfully mediated high-conflict cases involving multiple agencies, resolving 67% of disputes and improving inter-agency relations.
  • Facilitated staff training programs for Lean, raising the certification rate to 77% among all direct-service employees.
  • Resolved product issue through consumer testing.
  • Led the transition to a new case management software, reducing administrative overhead by 23% and improving case tracking efficiency.
  • Implemented cross-training programs across 18 departments that improved staff versatility and reduced workforce gaps by 67%.
  • Collaborated with external experts to develop new family counseling strategies, resulting in a 50% improvement in mental health outcomes for families.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and executed a new family engagement initiative, raising participation rates by 79% across all service offerings.
  • Established a performance monitoring dashboard that allowed real-time tracking of initiative metrics, leading to a 44% improvement in service delivery times.
  • Authored a comprehensive policies and procedures manual for family services, reducing compliance violations by 25%.

Affiliations

  • National Association of County Human Services Administrators (NACHSA)
  • Association of Family and Children’s Agencies (AFCA)
  • National Network to End Domestic Violence (NNEDV)
  • Society of Women Engineers
  • National Child Traumatic Stress Network (NCTSN)
  • American Psychological Association (APA) - Family Services Special Interest Group
  • Family Focused Treatment Association (FFTA)
  • National Head Start Association (NHSA)
  • Toastmasters
  • National Council on Family Relations (NCFR)

Certifications

  • Certification in Homelessness Prevention & Family Housing Assistance 2023
  • Certification in Case Management (CCM)
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Advanced Certification in Mediation and Conflict Resolution 2018
  • Certified Addiction Specialist (CAS)
  • ServSafe
  • First Aid/CPR Certified
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification
  • Certified Business Analysis Professional (CBAP)

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