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Skills

  • Client Retention Strategies
  • Supervision
  • First Aid/CPR
  • Loss mitigation strategies
  • MS Office
  • Client needs assessment
  • Data-driven decision making
  • Cross-functional team collaboration
  • Operational improvement
  • Moody's KMV CreditEdge

Work Experiences

  • Achieved an 64% approval rate for conforming loans.
  • Closed on over 16% of approved loan applications.
  • Aligned closing processes.
  • Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals.
  • Assisted customers with credit repair and financial advising, enabling 7 previously ineligible borrowers to qualify for home loans.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported Tableau to the past year customer locations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Successfully closed an average of 3 loans every month.

Summaries

  • Excellent communication and analytical skills.
  • Mortgage Originator with extensive experience in banking regulations and procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of quality assurance and budget management as well as workflow optimization training.
  • Client-focused Mortgage Originator with a track record of achieving 25% customer satisfaction by offering comprehensive financial advice through the mortgage process.
  • Achieved results within one year.
  • Costs were consistently reduced while profits were increased.
  • Assisted first-time buyers.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished mortgage originator who excels at utilizing CRM tools to manage large portfolios and ensure timely follow-up on loan applications.

Accomplishments

  • Resolved product issue through consumer testing.
  • Increased repeat customer business by developing and maintaining a referral program that raised retention rates by 35%.
  • Adhered to regulatory updates swiftly and effectively, ensuring 100% compliance with new mortgage laws and federal/state guidelines.
  • Provided clients with personalized mortgage plans, achieving a 18% loan approval success rate while maintaining favorable interest rates.
  • Achieved consistently high scores on compliance audits with 38% accuracy in documentation and adherence to regulatory standards.
  • Collaborated with underwriting and closing teams to fast-track loan approvals, cutting processing time by 27%.
  • Contributed to a 69% increase in first-time homebuyer applications by hosting educational seminars and webinars to promote awareness about financing options.
  • Advised clients on suitable mortgage products, including conventional, FHA, and VA loans, which led to an increase in loan closing efficiency by 54%.
  • Monitored market trends and interest rate fluctuations to offer competitive pricing and terms, securing 6 new clients in three years.
  • Assisted clients with pre-qualification and loan approval processes, resulting in 18 approved loans for a total of $10 in closed business.

Affiliations

  • Consortium of Independent Mortgage Brokers (4-Year Member)
  • Certified Mortgage Planning Specialist (CMPS) Certification Program
  • Leader of Mortgage and Lending Roundtable Discussions as part of process
  • Active Member of Massachusetts Real Estate Investors Association (REIA)
  • Advisory Board Member at category
  • Participant in Annual Mortgage Trends Summit, 2023
  • Event Coordinator for Texas Mortgage Educational Workshops
  • American Society of Safety Professionals
  • Toastmasters
  • Association of Information Technology Professionals

Certifications

  • Certified Loan Processor (CLP) – Summit Group
  • First Aid/CPR Certified
  • Certified Mortgage Compliance Professional - Meridian
  • Introduction to Mortgage-Backed Securities (MBS) - category
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • Mortgage Loan Originator (MLO) License, Washington
  • SHRM Certified Professional (SHRM-CP)
  • Certified Residential Appraiser (CRA) - Lakeside Partners
  • CompTIA Network+

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