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Skills

  • Bagging and packaging
  • Check cashing
  • Cash Handling
  • Collaboration with management teams
  • Product restocking
  • Coupons and gift cards
  • Cash report creation
  • Product upselling
  • Cash balancing
  • Maintaining store appearance

Work Experiences

  • Assisted 17 customers per shift.
  • Assisted the store manager in planning weekly employee schedules.
  • Avoided discrepancies.
  • Achieved 27% accuracy.
  • Returned voicemails and answered phone calls.
  • Examined and resolved discrepancies between accounting data and cash drawer data.
  • Audited daily fuel tank levels using manual and automated tools, consistently matching records with delivery invoices.
  • Assisted in investigating inconsistencies in fuel level records.
  • Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
  • Assisted customers in locating appropriate category product store locations, answered product questions, and provided solutions to various metric issues.

Summaries

  • To provide excellent customer service, they have been trained to deal with people of various personality types.
  • Good listening skills combined with a detail-oriented and attentive nature.
  • Answering customer questions, making recommendations, and ringing up sales on the POS cash register are all skills she possesses.
  • Professional who is outgoing and detail-oriented and has a track record of resourcefulness and dependability.
  • Customer service and method POS software training.
  • Well-organized and dependable, with an unwavering commitment to team success, business operations, and customer satisfaction.
  • Server with 14 years of experience in front-of-house and back-of-house roles.
  • Fuel Desk Cashier with 4 years of experience stocking Jira and processing customer payments.
  • Friendly cashier with over 2 years in the retail industry.
  • Quick delivery of hot food and improved are service-oriented.

Accomplishments

  • Received recognition as ‘Employee of the Month’ 5 times due to consistent performance and exceptional customer feedback.
  • Played a key role in the design and implementation of a customer retention initiative that boosted repeat business by 29%.
  • Handled up to 9 fuel pumps simultaneously during high-demand periods, ensuring safe and efficient customer flow.
  • Ensured legal compliance with state and federal regulations by verifying IDs for all alcohol and tobacco sales.
  • Reduced inventory shrinkage by 15% through improved fraud detection and enhanced monitoring of high-loss items.
  • Adapted quickly to a new POS system, training other team members and achieving minimal disruption during the transition period.
  • Collaborated with team of 6 in the development of system.
  • Developed shrink prevention strategies that reduced lost inventory by 37% over a 6-month period.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained cleanliness and organization of the service area, ensuring compliance with hygiene and safety standards at all times.

Affiliations

  • Society of Women Engineers
  • Retail Merchants Association
  • American Society of Safety Professionals
  • Association for Convenience & Fuel Retailing
  • Retail Industry Leaders Association (RILA)
  • Payment Card Industry Data Security Standards (PCI-DSS) Compliance Network
  • Retail Cashiers Union Local 9
  • Credit Card Today Technology Forum
  • International Travel Centers Association (ITCA)
  • International Association of Administrative Professionals

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Cash Handling Certification - Ironclad Systems
  • Google Certified Professional Cloud Architect
  • Exceptional Sales Performance Certification Vantage
  • Fuel Safety Compliance Training
  • Retail Leadership Certificate Program - Brightline
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Hazardous Materials Handler (CHMM)
  • Certified Business Analysis Professional (CBAP)
  • Customer-Focused Service Excellence Certificate

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