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Skills

  • Training program development
  • Business operations
  • Diverse groups presentations
  • Team collaboration and leadership
  • Professional referral network
  • Communications
  • Student records management
  • Organization
  • Counseling and therapy
  • System equipment

Work Experiences

  • Boosted applicant engagement by 28%.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 75% lower dropout rate.
  • Looked for industry trends on social media and through online sources.
  • Achieved 70% over the targeted goal.
  • Collaboratively designed and led virtual webinars attracting 17 prospective students and improving attendance rates by 48%.
  • Commissioned a satisfaction survey initiative, resulting in actionable insights that improved time-to-communication with prospective students by 16 hours.
  • Assessed historical enrollment trends.
  • Adjusted counseling processes.
  • Analyzed monthly data trends to achieve a 43% reduction in application falloff rate, minimizing delays and improving applicant experience.

Summaries

  • A results-driven strategist with an acclaimed track record in enhancing enrollment processes and delivering 3 in additional revenue through optimized student journeys.
  • Achieved key performance indicators.
  • Consistent in achieving the counseling program's objectives.
  • Achieved Outstanding Service Award for excellence in client communication.
  • Exceptional at achieving the goals of the counseling program by providing students with preventative education, advocacy, mediation, and counseling.
  • Dedicated Senior Enrollment Counselor with expertise in a variety of counseling therapies, including substance abuse, grief, and domestic violence.
  • Collaborated with financial aid departments, negotiating discounts that resulted in a 15 rise in applications from under-represented groups and diverse populations.
  • Achieved successful applications.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Within Healthcare, senior Senior Enrollment Counselor and outstanding performer in performance reporting and cross-functional collaboration.

Accomplishments

  • Designed and executed an alumni referral marketing campaign that boosted referral applicants by 33% within its first 18 months.
  • Executed an enrollment forecasting model that increased forecasting accuracy by 17%, equipping leadership with strategic insights to allocate resources effectively.
  • Reduced the average application-to-offer processing time by 70% through the introduction of streamlined communication workflows and automated monitoring systems.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved a significant 73% increase in student satisfaction survey scores by streamlining the counseling and onboarding process.
  • Resolved product issue through consumer testing.
  • Introduced a new feedback mechanism for prospective students that cut the inquiry-to-application timeline by 60%.
  • Led a cross-departmental initiative to refine the admissions cycle, increasing enrollment efficiency and the number of early applicants by 65% in 2023.
  • Developed a cohort tracking system that identified opportunities for targeted counseling outreach, reducing attrition by 83%.
  • Collaborated with team of 17 in the development of method.

Affiliations

  • National Institute for the Study of Transfer Students (NISTS)
  • American Society of Safety Professionals
  • Council for Advancement and Support of Education (CASE)
  • Sigma Alpha Pi Honor Society in Leadership (NSLS)
  • National Society of Collegiate Scholars (NSCS)
  • Association of Information Technology Professionals
  • Freemason
  • National Association of Graduate Admissions Professionals (NAGAP)
  • National Career Development Association (NCDA)
  • Rotary International

Certifications

  • Apple Certified Associate (ACA)
  • ServSafe
  • Certified Higher Education Consultant (CHEC), Ironclad Systems
  • ACEP: Advanced Certified Educational Planner
  • Advanced Certificate in Education Data Analytics, process
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Educational Consultant (CEC) in Higher Education Enrollment
  • Cisco Certified Network Associate (CCNA)
  • Salesforce Certified Expert in Higher Education CRM

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