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Skills

  • Conflict resolution and problem-solving
  • Customer-focused service delivery
  • Client relationship management
  • Consultative selling techniques
  • Counseling and therapy
  • Digital marketing strategies for enrollment
  • Applicant engagement strategies
  • Data analysis and trend forecasting
  • Admissions consulting methodologies
  • Collaborative team dynamics

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaboratively designed and led virtual webinars attracting 17 prospective students and improving attendance rates by 48%.
  • Collaborated with the admissions office.
  • Achieved a 80% higher match rate.
  • Achieved an Top Performer for customer satisfaction.
  • Boosted applicant engagement by 28%.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Boosted enrollment inquiries by 82%.
  • Had an excellent attendance record and was always on time for work.
  • Addressed concerns quickly and effectively.

Summaries

  • Collaborated with financial aid departments.
  • Clear understanding of client relations and team leadership as well as stakeholder engagement training.
  • Workflow optimization and stakeholder engagement, a results-oriented School Counselor and team facilitator who is skilled at coordinating and implementing IEP and 504 plans.
  • Adept at analyzing monthly trends.
  • Costs were consistently reduced while profits were increased.
  • Achieved successful applications.
  • Achieved key performance indicators.
  • Achieved organizational goals.
  • Achieved Outstanding Service Award for excellence in client communication.
  • Strengths in project management and data analysis backed up by Healthcare training.

Accomplishments

  • Created and implemented a post-enrollment support program that reduced first-year dropout rates by 48% within the first three years.
  • Established a comprehensive follow-up strategy that reduced the student dropout rate by 59% over several months.
  • Overhauled applicant tracking protocols, leading to an improvement in application follow-up response times by 69%, contributing to a more favorable applicant experience.
  • Spearheaded a data-driven outreach initiative that resulted in filling 4 seats in high-demand programs within 18 months.
  • Collaborated with marketing teams on social media campaigns that led to a 62% increase in web-driven inquiries over several months.
  • Led a cross-functional team that successfully implemented Salesforce, improving applicant data integrity and achieving a 51% increase in application processing efficiency.
  • Resolved product issue through consumer testing.
  • Advised over 8 students per term, ensuring timely application processing while maintaining a high level of personalized support.
  • Designed and executed an alumni referral marketing campaign that boosted referral applicants by 33% within its first 18 months.
  • Analyzed and reported on admissions data for 16 programs, providing actionable recommendations that contributed to a 44% increase in enrollments.

Affiliations

  • American Association of Collegiate Registrars and Admissions Officers (AACRAO)
  • Higher Education Consultants Association (HECA)
  • National Association for College Admission Counseling (NACAC)
  • Association for Continuing Higher Education (ACHE)
  • Worldwide Colleges and Universities Alumni Associations
  • National Association of Social Workers
  • Phi Beta Kappa Society - method
  • Council for Adult and Experiential Learning (CAEL)
  • Society for College and University Planning (SCUP)
  • Alliance for Continuing Education in the Health Professions (ACEhp)

Certifications

  • Higher Education Enrollment Reporting Certification, Beacon Labs
  • ServSafe
  • Certified Educational Consultant (CEC) in Higher Education Enrollment
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • HubSpot Inbound Certification for Higher Education Admissions
  • Student Counseling & Recruitment Professional Certificate, system
  • Certificate in Student Retention and Enrollment Analytics, framework
  • Admissions & Enrollment Analytics Specialist, process
  • Advanced Certificate in Education Data Analytics, process

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