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Skills

  • Relationship development
  • Customer loyalty program design
  • Change management in wholesale operations
  • Team building
  • Logistics and distribution strategy
  • Contract negotiation and renegotiation
  • Market trend analysis
  • Administrative support
  • Inventory management
  • Budget management and optimization

Work Experiences

  • Created the past year schedules for Wholesale Division Managers to ensure that every shift was well-staffed during holidays and busy periods.
  • Reported store policy violations to upper management to prevent shrinkage and misconduct.
  • Supervised initiative department with over 16 employees and $14 method budget.
  • Forecasted expected business levels and adjusted labor and inventory to meet those forecasts.
  • Was in charge of personnel hiring, performance, and scheduling.
  • Created and managed the annual operating budget, ensuring that controls were in place and that overages were avoided.
  • Devised new marketing strategies to expand my customer base and market share by promoting Microsoft Excel through various channels.
  • Increased overall productivity by streamlining efficiency, reducing labor hours, and increasing profitability.
  • Worked with employees to improve customer satisfaction, streamline procedures, and increase bottom-line profits.
  • Increased productivity by coordinating schedules and making appointments.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • With over 2 years of experience in scheduling, staff training, protocol development, and process improvements, this manager is resourceful and adaptable.
  • Ability to recognize framework issues and integrate method solutions to achieve system.
  • Communicative and team-oriented, with SAP expertise.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Results-oriented Construction professional with team leadership, client relations, and quality assurance strengths.
  • Wholesale Division Manager with project management and budget management abilities.
  • Construction student seeking hands-on experience through an internship in client relations.
  • Employee engagement, customer relationship management (CRM), time management, and conflict resolution are among the skillsets of this meticulous team builder.
  • Stepping into roles and making positive changes quickly to drive company success is a plus.

Accomplishments

  • Introduced a new supplier management process, reducing procurement costs by 58% while maintaining quality standards.
  • Led a team of 11 wholesale representatives, coaching them to surpass sales goals by 79% and maintain a 63% retention rate.
  • Negotiated exclusive contracts with strategic vendors, increasing gross profit margins by 27%.
  • Led companywide adoption of Adobe Creative Suite that reduced manual data entry by 71% and improved ordering accuracy.
  • Proactively engaged stakeholders through quarterly reviews which improved customer satisfaction rates and achieved an NPS score increase of 54% points.
  • Succeeded in managing a transition to a new IT system for customer success, cutting down operational overhead by 15%.
  • Introduced process improvements that reduced order processing time by 83% while eliminating costly errors in fulfillment.
  • Developed and executed a regional distribution plan that increased market share by 36% within two years and improved client engagement.
  • Established quarterly training programs for new hires, reducing onboarding time and increasing first-year rep retention by 83%.
  • Ensured compliance with industry regulations by implementing a continuous training program for team members, resulting in zero compliance issues across 6 months.

Affiliations

  • Regional Coordinator, Vendor Contract Optimization Taskforce, led initiatives to reduce costs through enhanced vendor partnerships and contract restructuring. 2023
  • Owner, Wholesale Distribution Professionals LinkedIn Group, initiated key conversations on market trends and industry innovation with 6+ members. 2015
  • Member, The Association for Supply Chain Management (ASCM), specializing in streamlining inventory management systems for enhanced delivery cycles. 2019
  • Member, Sustainability in Wholesale Council (SWC), collaborated with members on initiatives for eco-friendly product management and distribution methods. 2022
  • Member, Institute for Supply Management (ISM), actively involved in developing innovative vendor relationship management practices. 2022
  • Certification, Lean Six Sigma Green Belt, trained in process improvement methodologies to optimize wholesale division operations. 2023
  • Certification, Chartered Institute of Purchasing & Supply (CIPS) procurement training to enhance vendor relationship management within the wholesale industry. 2021
  • Guest Speaker, North American Wholesale Forum, presented insights on reducing order-to-delivery cycles using digital tools. 2016
  • Co-Chair, Logistics Optimization Committee, led research on wholesale packaging solutions that meet sustainability and cost-efficiency goals. 2018
  • Board Member, Global Distribution Council, participated in strategy sessions on innovative sustainability solutions in packing and logistics. 2021

Certifications

  • Certified Pricing Professional (CPP) – Professional Pricing Society (PPS)
  • Certified Business Analysis Professional (CBAP)
  • Certified E-Commerce Management Professional (CECMP) – National Institute for Social Media (NISM)
  • Certified Supply Chain Risk Professional (CSCRP) – Supply Chain Risk Management Consortium (SCRMC)
  • Certified EDI Professional (CEPI) – Electronic Data Interchange Association (EDIA)
  • Certified Business Process Professional (CBPP) – Association for Business Process Management Professionals International (ABPMP)
  • Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)
  • Leadership in Energy and Environmental Design (LEED) Green Associate – U.S. Green Building Council (USGBC)
  • Certified in Production and Inventory Management (CPIM) – Association for Supply Chain Management (ASCM)
  • ServSafe

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