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Skills

  • Customer service excellence
  • Data security and privacy protocols
  • Cross-functional Collaboration with Dental Team
  • HIPAA compliance maintenance
  • Appointment Booking Increases (15%)
  • Empathy in patient interaction
  • Patient retention and relationship building
  • Active listening and problem-solving
  • Operational improvement
  • Regulatory compliance

Work Experiences

  • Achieved a 95% approval rate on first submission.
  • Consecutively met 2022 quarterly targets.
  • Decreased outstanding balances by $7.
  • Cut patient wait times by 71%.
  • Achieved $16 annual savings.
  • Coordinated payments and insurance claims for procedures, decreasing outstanding balances by $13 over a one-year period.
  • Contributed to a 49% rise in first-time appointments.
  • Acted as a liaison between dental practitioners and insurance companies.
  • Created a more efficient workflow.
  • Coordinated office procedures to optimize scheduling and patient flow, cutting patient wait times by 24%.

Summaries

  • Exceptional attention to detail, collaboration, and typing skills.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Balanced patient care with administrative efficiency.
  • Adept at vendor management.
  • Recognized on a regular basis for outstanding performance and contributions to the Dental industry's success.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Compassionate Dental Front Office Receptionist known for balancing patient care with administrative efficiency, leading to a 74% rise in patient satisfaction scores.
  • Boosted office productivity.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Opportunity to learn Portuguese was pursued in order to improve support for process populations.

Accomplishments

  • Handled all appointment rescheduling due to emergencies, prioritizing patient needs and minimizing schedule disruptions.
  • Trained and onboarded 12 new front office assistants, helping them master dental management software and customer service protocols.
  • Coordinated reconciliation of financial discrepancies with the accounts payable department, achieving a 50% reduction in billing errors.
  • Maintained HIPAA compliance while overseeing patient records, ensuring privacy and security in a high-volume setting.
  • Assisted over 5 patients monthly with insurance verification and benefit questions, improving patient financial transparency.
  • Provided real-time support to 15 dental practitioners by efficiently scheduling appointments and coordinating with patient care teams.
  • Led initiative to adopt electronic health records (EHR), increasing employee productivity by 30% and decreasing documentation errors.
  • Resolved product issue through consumer testing.
  • Authored and distributed monthly newsletters to patients, educating them on new services, promotions, and oral hygiene tips.
  • Collaborated with dental insurance companies to ensure prompt and accurate claim submissions, achieving a 59% reduction in denied claims.

Affiliations

  • American Association of Medical Assistants (AAMA)
  • Association of Information Technology Professionals
  • National Healthcareer Association (NHA)
  • Healthcare Financial Management Association (HFMA)
  • Medical Receptionist and Front Office Network (MRFON)
  • Association of Registered Professional Dental Hygienists Illinois
  • Society of Human Resource Management
  • American Medical Informatics Association
  • National Association of Healthcare Access Management (NAHAM)
  • International Healthcare Billing Association (IHBA)

Certifications

  • Certified Outpatient Coder (COC) by AAPC
  • Certified Dental Practice Management by the American Association of Dental Office Managers (AADOM)
  • Fundamentals of Dental Administration by framework
  • Accounts Payable and Receivable Professional Certificate by initiative
  • Certified Healthcare Compliance (CHC) by Health Care Compliance Association (HCCA)
  • Certified in Medical Billing and Coding by Meridian
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)

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