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Skills

  • Project organization
  • Time management
  • Data-driven decision making
  • Staff training and development
  • Sales forecasting
  • Team building and leadership
  • Automated ordering systems
  • Advanced Inventory Auditing Techniques
  • Process improvement
  • Vendor partnership

Work Experiences

  • Achieved 31% growth in profit margins.
  • Achieved Excellence Award for service excellence in 2018.
  • Demonstrated high levels of service to guests in order to teach all team members the importance of customer engagement and assistance.
  • Achieved results over the past year.
  • Achieved an Employee of the Year for excellent customer service.
  • Achieved an inventory accuracy rate exceeding 45%.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Oversaw a team of 7 employees, responded to questions, and gave positive feedback.
  • Helped customers with their questions and complaints.
  • Achieved a 66% increase in productivity.

Summaries

  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • With exceptional knowledge of product rotations and QuickBooks use, he is skilled at providing honest and constructive feedback.
  • Achieved $13 in lower operating costs.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 64% reduction in negative reviews year-over-year.
  • Achieved cost savings.
  • Shrinkage control and effective team training are two things that this leader is known for.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Consumables Team Leader capable of taking on any task while promoting company best practices.
  • Achieved a 41% reduction in turnaround time from order to shelf.

Accomplishments

  • Improved customer satisfaction using data-driven insights from feedback surveys, leading to a 25% increase in repeat business in the consumables department.
  • Forecasted sales volume and coordinated order placements, maintaining 33% in-stock levels for high-turnover consumables.
  • Documented and resolved system which led to method.
  • Resolved product issue through consumer testing.
  • Introduced performance tracking tools that helped employees track their KPIs, resulting in a 41% improvement in team output.
  • Collaborated with HR and operations departments to enforce compliance with workplace safety protocols, securing a Scrum Master approval.
  • Collaborated with external vendors to resolve supply chain issues, contributing to a 79% reduction in delayed shipments over one year.
  • Reduced operational costs by 55% through renegotiation of vendor contracts and bulk order planning.
  • Led daily huddles with the consumables team to discuss KPIs, identify issues, and deploy solutions, improving team performance by 84%.
  • Developed and maintained strong relationships with key suppliers, contributing to a 47% reduction in lead times for high-demand products.

Affiliations

  • Inventory Management Institute (IMI)
  • Council of Supply Chain Management Professionals (CSCMP)
  • Certified Professional in Supply Management (CPSM)
  • Retail Industry Leaders Association (RILA)
  • National Association of Social Workers
  • Global Association of Operational Excellence (GAOE)
  • Institute of Supply Chain Management (ISM)
  • American Society of Safety Professionals
  • Lean Enterprise Institute (LEI)
  • Women in Retail Leadership Circle (WIRLC)

Certifications

  • Certified Retail Marketing Specialist - American Marketing Association (AMA)
  • Certified Loss Prevention Specialist (CLPS) - Loss Prevention Foundation
  • Salesforce
  • Warehouse and Supply Chain Management - Udemy
  • Key Performance Indicators (KPI) Development and Implementation - method
  • Time Management Training Certificate - Lakeside Partners
  • Vendor Managed Inventory Certification - Northwind
  • Certified International Supply Chain Professional (CISCP) – International Purchasing and Supply Chain Management Institute (IPSCMI)
  • SHRM Certified Professional (SHRM-CP)
  • Retail Supply Management Certification - Summit Group

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