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Skills

  • Equipment preventive maintenance
  • Attention to detail
  • Customer service excellence
  • Environmental regulation compliance
  • Pier infrastructure inspections
  • Multilingual communication for international customers
  • Emergency drills coordination
  • Time management under pressure
  • Operational efficiency improvement
  • Multitasking in high-pressure environments

Work Experiences

  • Accommodated 13 new vessels.
  • Ensured compliance with Marina Safety Plan guidelines.
  • Collaborated with Harbor Masters.
  • Contributed to marina expansion efforts, coordinating dock installations that accommodated 9 new vessels.
  • Ensured vessels were adequately moored.
  • Assisted in refueling vessels while complying with environmental regulations, helping to reduce fuel spillage incidents by 31%.
  • Contributed to marina expansion efforts.
  • Ensured compliance with local harbor regulations during daily pier operations, achieving a 76% pass rate during inspections.
  • Ensured vessels were secured safely and adequately moored to avoid damage and guarantee passenger safety.
  • Achieved recognition on Excellence Award.

Summaries

  • Collaborated with over 11 teams daily.
  • Conducted systematic inspections for early detection of wear and tear.
  • Achieved a 66% improvement in workflow efficiency at procedure.
  • Contributed to a 83% drop in fuel spillage incidents.
  • Contributed to a 38% boost in customer satisfaction.
  • Dedicated and professional Pier Assistant with a focus on preventative equipment maintenance and dock repairs. Minimized cost of repairs by $6 annually through systematic inspections and early detection of wear and tear.
  • Delivered exceptional service and effective communication.
  • Coordinated with Harbor Masters.
  • Coordinated with multiple teams to expedite the docking process.
  • Customer-oriented Pier Assistant with superior conflict resolution and mediation skills. Reduced complaints by 60% and earned a Innovation Award for outstanding client service in 2024. Known for providing clear communication on weather and tide changes to enhance customer safety.

Accomplishments

  • Led a project for expanding parking facilities, which increased visitor parking availability by 80%.
  • Managed the log documentation process to ensure compliance with government regulations and accuracy for audit purposes.
  • Provided training that improved service response times during emergencies, contributing to a 24% faster intervention rate.
  • Played a crucial role in the contingency planning process, leading to 79% faster response times during pier emergencies.
  • Worked with the maintenance team to develop and implement pier improvement plans, reducing downtime by 34%.
  • Trained new employees on boat docking procedures, reducing safety incidents by 16% over three years.
  • Reduced environmental impacts by implementing greener energy solutions on the pier, cutting fuel usage by 42%.
  • Optimized boat traffic scheduling during peak seasons, reducing average waiting times by 67% minutes.
  • Collaborated with team members to optimize pier traffic flow, successfully decreasing docking wait times by 85% minutes.
  • Monitored pier security systems closely, resulting in a 44% decrease in theft-related complaints within 4 months.

Affiliations

  • Associate Member, Marina Industries Association (MIA) – Portland
  • Affiliate, International Association of Certified Yacht Captains
  • Attendee, Advanced Dockside Operations and Scheduling Seminar – 2019
  • Member, International Marina & Boatyard Conference (IMBC)
  • Liaison for Navigational Safety Network (NSN) at Marinas and Docks – 2015-Present
  • Volunteer, Coast Guard Auxiliary (Boating Safety Program) – 2020-Present
  • Member, Nautical Institute for Professional Development in Maritime Operations
  • Member, International Docking and Mooring System Association (IDMSA)
  • Licensed by U.S. Coast Guard as Operator of Uninspected Passenger Vessels (OUPV)
  • Participant, Best Practices in Fuel Dock Management Training – 2018

Certifications

  • Basic Yacht and Small Craft Surveying - system
  • Storm Harbor Master Training - International Marina Institute (IMI)
  • Certified Marine Surveyor (CMS) - National Association of Marine Surveyors (NAMS)
  • Advanced Boating Operations Certification - American Sailing Association (ASA)
  • Forklift Operator Certification - category
  • Certified Marina Manager (CMM) - Association of Marina Industries (AMI)
  • Radar Observer Certification - US Coast Guard (USCG)
  • Vessel Traffic Service Operator Certification - US Coast Guard (USCG)
  • Certified Marina Professional (CMP) - Association of Marina Industries (AMI)
  • Environmental Stewardship Certification for Marinas - metric

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