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Skills

  • Business operations
  • Customer service
  • Cash handling and reconciliation
  • Complaint and issue resolution
  • Employee performance tracking
  • Cross-training program development
  • Recruitment and hiring
  • MS Office
  • End-of-day financial accuracy
  • CCTV

Work Experiences

  • Decreased spoilage by 77%.
  • Oversaw the preparation of customer meals and ensured that food was handled safely.
  • Analyzed customer preferences.
  • Analyzed night-shift peak periods.
  • Was in charge of the staff who prepared and served 12 meals per day.
  • Looked for and implemented methods to improve service and team performance in order to help the company stay afloat.
  • Calculated prices and placed orders for food, kitchen equipment, and food service supplies.
  • Boosted average check amounts by $6 per customer.
  • Achieved annual savings of $10.
  • Contributed to the deli's revenue growth of $18.

Summaries

  • Communicative and team-oriented, with Salesforce expertise.
  • Procedure and metric have a proven track record.
  • Passionate about creating new dishes and increasing kitchen efficiency.
  • Workday and Asana experts with exceptional interpersonal skills.
  • Quick thinker with logical solutions to a wide range of food service issues.
  • Self-motivated leader with strong interpersonal, communication, and problem-solving skills.
  • Exceptional at forming bonds with members of the community, clients, and coworkers.
  • Strategic thinker with expertise in workflow optimization.
  • Deli Night Manager with vendor management and quality assurance abilities.
  • Proficient in promoting framework by leveraging strategic planning and vendor management knowledge.

Accomplishments

  • Implemented a waste reduction program during night operations, reducing food waste by 49% in method.
  • Designed an employee recognition program for night-shift employees, increasing employee retention by 16% over 2016.
  • Introduced employee-led initiative nights, which empowered team members to take ownership of sales strategies, resulting in an increase of 22% in customer engagement.
  • Continually reviewed and updated safety protocols for night operations, contributing to a 53% reduction in workplace accidents.
  • Proactively engaged with night shift staff to gather feedback, increasing process efficiency by 29% through collaborative adjustments.
  • Collaborated with vendors to negotiate better pricing for evening-special ingredients, saving the deli $6 in monthly procurement costs.
  • Orchestrated a comprehensive staff retraining initiative focused on service speed, resulting in a 61% decrease in customer complaints on night shifts.
  • Developed a labor cost management strategy that reduced staffing expenses by 26% during night operations without compromising service quality.
  • Successfully controlled night shift overtime costs, reducing excess hours by 84% while maintaining productivity.
  • Revamped night shift customer service protocols, reducing wait times by 29% and increasing customer satisfaction scores by standard on post-visit surveys.

Affiliations

  • Certified Trainer, Team-Based Operational Improvement, 2024
  • Member, International Deli, Dairy, and Bakery Association (IDDBA), 2015-Present
  • Alumni, Night Shift Operations Excellence Program, 2021
  • Project Leader, Customer Feedback Utilization Project, 2017
  • Certified in HACCP Management Systems, National Registry of Food Safety Professionals, 2021
  • Certified Food & Beverage Operations Specialist, metric, 2018
  • Mentorship Program Leader, Local Chamber of Commerce - Food & Beverage Sector
  • Certified Sales and Merchandising Specialist, National Grocers Association, 2021
  • Certified ServSafe Manager, 2020, National Restaurant Association
  • Volunteer Leader, Community Food Events Organization, Boston

Certifications

  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • American Academy of Financial Management (AAFM)
  • Food Industry Sustainability Certificate (FISC) - category
  • Microsoft Office Specialist (MOS)
  • Food Service Supervisor Training Program – Lakeside Partners
  • Apple Certified Associate (ACA)
  • Conflict Resolution in the Workplace - initiative

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