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Skills

  • Product displays
  • Excellent interpersonal communication skills
  • Team management
  • First Aid/CPR
  • Health and safety compliance
  • Needs assessment
  • Relationship development
  • Organization
  • Attention to detail in daily reporting
  • Business operations

Work Experiences

  • Consistently met or exceeded 18% of sales targets for Microsoft Excel over the course of 14 consecutive months.
  • Boosted customer satisfaction by 74%.
  • Achieved a monthly revenue increase of $9 by strategically selecting high-demand products for placement.
  • Achieved a 81% sales increase in 2024.
  • Coordinated with suppliers to ensure stock replenishment occurred on time, increasing machine fill accuracy by 33%.
  • Completed 16 vending machine installations within 17 days, ahead of the project schedule.
  • Delivered fresh products daily to over 15 machines, improving customer satisfaction rates by 32% in 2018.
  • Accurately invoiced customers.
  • Documented all product installations and repairs using ServiceNow, ensuring a smooth flow of information across teams.
  • Achieved a 77% improvement in customer retention.

Summaries

  • In terms of maintaining accounts, servicing customers, and accounting for funds, I am extremely organized and proactive.
  • Service-oriented and not afraid to take on difficult tasks.
  • Effective at processing orders and ensuring the timely delivery of accurate shipments in accordance with strict deadlines.
  • Adept at troubleshooting and technical issue resolution, reducing outside technician callouts by 43% through on-site repairs.
  • Addressed client maintenance requests within 14 hours.
  • Determined and dependable procedure leader with exceptional customer service abilities.
  • Offering a 2-year career in Transportation, as well as a strong work ethic and a polite demeanor.
  • Award-winning Vending Route Driver.
  • To avoid accidents or incidents, stay safe, cautious, and aware at all times.
  • Championed the use of eco-friendly packaging in all machines, contributing to a 68% reduction in plastic waste across all routes.

Accomplishments

  • Exemplified outstanding customer service by addressing and resolving vending machine issues within 8 hours of client notification.
  • Consistently delivered products to over 5 vending machines daily while adhering to tight schedules, improving service efficiency by 21% %.
  • Delivered on key performance indicators (KPIs), surpassing monthly collection targets by 61% through more efficient route planning.
  • Engaged in routine communication with customers, fostering positive relationships that regularly led to contract renewals.
  • Increased customer retention by regularly monitoring product availability and adjusting prices where necessary to remain competitive.
  • Successfully managed accurate cash collection, handling transactions of upwards of $11 per day across all assigned vending routes.
  • Developed route optimization strategy increasing service productivity by 76%, reducing fuel costs by 3 annually.
  • Played a crucial role in expanding vending services to 12 new locations, boosting overall revenue by 17.
  • Provided preventive maintenance to all vending equipment, leading to a 34% reduction in machine downtime over a two years period.
  • Maintained up-to-date logs on Salesforce platform, ensuring machine inventory and repair records were current and accurate.

Affiliations

  • Route Drivers and Service Technicians Association
  • National Automatic Merchandising Association (NAMA)
  • American Marketing Association
  • National Association of Social Workers
  • National Institute for Vending Machine Technicians
  • Institute for Supply Chain and Vending Innovations
  • International Association of Vending Professionals
  • Association for Computing Machinery
  • North American Wholesale Vending Association
  • Society for Customer Satisfaction in Vending Services

Certifications

  • CompTIA Security+
  • Certified Fleet Manager (CFM) by NAFA Fleet Management Association
  • Cisco Certified Network Associate (CCNA)
  • Workplace Hazardous Materials Information System (WHMIS) Certification
  • Customer Service Excellence Certification by Northwind
  • OSHA 10-Hour General Industry Safety and Health Certification
  • Sales and Upselling Techniques Certification by process
  • Equipment Maintenance and Repair Specialist Certification by Lakeside Partners
  • Certified Food & Beverage Operator (CFBO) Training
  • DOT (Department of Transportation) Safety & Compliance Certification

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