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Skills

  • Emergency room visit reduction programs
  • One-on-one patient coaching
  • Educational resource development
  • Financial assistance program coordination
  • Health education classes
  • Effective Patient Communication
  • Team management
  • Chronic condition peer support group facilitation
  • Electronic Medical Records (EMR) usage
  • Conflict resolution

Work Experiences

  • Achieved an 13% increase in completed physical activity plans.
  • Conducted monthly follow-up calls.
  • Actively engaged in continuous learning through Scrum Master to stay ahead of patient advocacy and care best practices.
  • Achieved results over 2021 cycle.
  • Contributed to securing additional funding of $14.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Identified process improvements in the department's day-to-day operations.
  • Achieved a 49% reduction in post-discharge complications.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Identified process improvements in day-to-day functioning of department.

Summaries

  • Within Miscellaneous, senior Patient Self Management Assistant and outstanding performer in team leadership and process improvement.
  • Compassionate Patient Self Management Assistant skilled in medication adherence consulting and interdisciplinary team collaboration, leading to a 22% reduction in readmission rates.
  • Created educational resources.
  • Patient Self Management Assistant is a multi-talented Patient Self Management Assistant who is consistently rewarded for planning and operational improvements.
  • With excellent communication skills, he is an excellent teacher and relationship builder.
  • Conducted community outreach.
  • Patient Self Management Assistant is certified.
  • Coordinated care for patients.
  • Health Educator who is dedicated to promoting individual and community health through education and public awareness.
  • Collaborated with multiple healthcare providers to create holistic, patient-centered care plans that improved treatment outcomes for 9 individuals.

Accomplishments

  • Tracked patient progress using QuickBooks, ensuring follow-ups were completed and leading to a 60% increase in positive feedback from patients.
  • Collaborated on data-driven health interventions, which contributed to a 65% decrease in patient hospital readmission.
  • Managed electronic health records for over 13 patients, ensuring compliance with initiative and reducing data entry errors by 71%.
  • Developed and distributed educational resources that decreased patient inquiries by 24%.
  • Provided detailed discharge coaching that led to 77% drop in emergency department readmissions.
  • Streamlined chart updates and maintained patient confidentiality, contributing to the clinic’s 2016 award for compliance with process standards.
  • Coordinated with nursing staff and physicians to design patient self-care plans, reducing hospital revisits by 69%.
  • Collaborated with healthcare providers to incorporate stress management techniques into care plans, improving patient outcomes by 79%.
  • Introduced a patient satisfaction survey program, resulting in a noteworthy 17% increase in positive feedback.
  • Assisted in the development of a patient education app, resulting in 2 downloads and increasing patient satisfaction scores by 49%.

Affiliations

  • American College of Healthcare Executives (ACHE)
  • American Marketing Association
  • Patient Advocate Certification Board (PACB)
  • Commission for Case Manager Certification (CCMC)
  • American Public Health Association (APHA)
  • International Association for Healthcare Security and Safety (IAHSS)
  • National Health Service Corps (NHSC)
  • International Council of Nurses
  • Jaycees
  • American Association of Healthcare Administrative Management (AAHAM)

Certifications

  • Certified Patient Navigator Northwind 2022
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Medical Assistant (CMA) Cedar Works, 2015
  • Salesforce
  • Certified Elder Care Coordinator - Northwind, 2016
  • Certified Telemedicine Coordinator - Northwind, 2022
  • Certified Health Education Specialist (CHES) Summit Group, 2016
  • Certified Holistic Health Practitioner (CHHP) - Northwind, 2018
  • Cisco Certified Network Associate (CCNA)

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