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Skills

  • Relationship development
  • Operational improvement
  • Risk management processes and analysis
  • MS Office
  • Team management
  • Data entry
  • Merchandising operations
  • Forklift operations
  • Contingency planning
  • Process and procedure development

Work Experiences

  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Used handheld devices and computers to track inventory levels and completed audits to find and correct inaccuracies.
  • Achieved 59% less overtime.
  • Achieved reduction over 2020.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved a 64% increase in stocking accuracy.
  • Achieved a 70% year-over-year improvement in productivity.
  • Avoided downtime in warehouse operations.
  • Answered an average of 3 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Summaries

  • Discussing sales performance, maintaining accountability, launched, and leading inventory management are all examples of successful employee engagement.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Strengths in performance reporting and risk assessment backed up by Miscellaneous training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Ready to contribute knowledge and skills gained over 3+ years in the Miscellaneous to a dynamic Summit Group management position.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • CAP 2 Supervisor with 2 years of experience supervising employees in metric retail environments.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Resolved product issue through consumer testing.
  • Improved product organization standards that led to a 21% decrease in time needed to retrieve items from the backroom during restocking.
  • Reduced product misplacements by training staff on inventory control procedures, decreasing lost stock incidents by 67%.
  • Developed a structured training program that reduced employee onboarding time by 2 weeks, improving team productivity by 76%
  • Enhanced safety and organization within the stockroom through lean management principles, reducing accidents and improving overall workspace efficiency.
  • Reduced store downtime during stock audits by 3 hours through analytical problem-solving and structured planning of audit schedules.
  • Implemented a new vendor communication process that reduced order discrepancies by 10%, enhancing accuracy in product stocking.
  • Worked closely with upper management to align inventory operations with store-wide strategic goals, contributing to an framework.
  • Led monthly performance reviews with team members, creating actionable improvement plans that resulted in a 33% boost in team productivity.
  • Collaborated with cross-departmental managers to streamline product transitions and seasonal stocking, achieving 15% faster product turnarounds.

Affiliations

  • National Warehouse Operations Association
  • Retail Management Certificate - Atlanta
  • Monitored Employee Development Plans through ServiceNow
  • Warehousing Education and Research Council (WERC)
  • American Marketing Association
  • American Society of Safety Professionals
  • Institute of Supply Management (ISM)
  • Society of Human Resource Management
  • Service Management Forum Europe (SMF Europe)
  • Logistics Manager Mentorship Program 2016

Certifications

  • Certified Continuous Improvement Practitioner
  • Certified Public Accountant (CPA)
  • Inventory Manager Certification - Northwind
  • Certified Operational Auditor, 2021
  • Certified Team Lead, Vantage, 2017
  • Certified in Logistics, Transportation, and Distribution (CLTD)
  • OSHA 30-Hour General Industry Safety and Health Card
  • Certified in Safety Leadership, Lakeside Partners, 2022
  • Vendor Compliance Certification, 2015
  • Certified Protection Officer (CPO)

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