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Skills

  • Vendor relationship management
  • Database administration
  • Conflict resolution
  • Event planning and coordination
  • Office management
  • Financial reporting
  • Travel planning
  • Records management
  • Customer satisfaction
  • Excellent communication

Work Experiences

  • Created a new data management system that reduced data retrieval time by 12%.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 4% reduction in the company's travel expenses.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 3 ring.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Office Support Specialists and clients.
  • Oversaw 9 calendars in order to coordinate meetings, appointments, and events strategically.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.

Summaries

  • Ready to take on a new challenge in an exciting position with a Computers Hardware company to help them achieve even greater success.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Office Support Specialist is a dependable and enthusiastic Office Support Specialist with 12 years of front desk management experience.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 11-person team.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Offering 11 years of experience in customer relations management.
  • Team player who is knowledgeable in project management and performance reporting.
  • In search of an opportunity in a high-pressure, deadline-driven environment.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.

Accomplishments

  • Revised and standardized office document templates, ensuring all materials adhered to initiative resulting in 75% elimination of manual errors.
  • Increased efficiency by 48% through optimizing document scanning and archiving procedures, decreasing the need for physical storage.
  • Used Jira to streamline employee data entry, improving accuracy and reducing input time by 81% across 5 departments.
  • Reduced incoming information handling time by implementing data processing automation tools, lowering analytical workload by 32%.
  • Led efforts to transition from paper-based filing to an electronic document management system, saving the office 8 hours of retrieval/downloading time annually.
  • Designed and implemented a new internal workflow for handling contract expiration and renewals, cutting process delays by 28% and reducing oversight errors.
  • Created and maintained comprehensive company event calendars, coordinating standard for 2 participants across several departments.
  • Managed conference logistics for standard, coordinating speakers, participants, and materials for 3 attendees to deliver a successful event.
  • Supervised onboarding and training for 4 new hires, ensuring a 53% compliance rate with internal procedures and policies.
  • Resolved product issue through consumer testing.

Affiliations

  • National Association of State Procurement Officials (NASPO)
  • Certified Supply Chain Professional (CSCP)
  • Toastmasters International for Professional Communication
  • Association for Talent Development (ATD)
  • Office Support Professionals LinkedIn Group
  • Certified Administrative Professional (CAP) Certification by IAAP
  • Jaycees
  • National Association of Social Workers
  • Society of Human Resource Management
  • Organizational Behavior Conferences and Summits 2021

Certifications

  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Technology Specialist (CTS) - InfoComm International
  • Office Supervisor Certification - International Association of Administrative Professionals (IAAP)
  • Certified Project Coordinator (CPC) - Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Office Specialist (MOS) 2022
  • Certificate in Business Communication Skills - Ironclad Systems
  • Customer Relationship Management (CRM) Certification - Ironclad Systems
  • CompTIA Security+

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