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Skills

  • Territory Sales Experience
  • Customer and client relations
  • Contract auditing
  • Social media knowledge
  • Positive learning process
  • Business Administration
  • Office administration
  • AP/AR proficiency
  • Records management
  • Conflict resolution

Work Experiences

  • Provided method software support and training to the entire office, including troubleshooting and optimization.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Used quality assurance and client relations to quickly resolve method issues, effectively reducing customer complaints by 6%.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Conducted research in order to collect and record framework information.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 3 ring.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $8.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Created standard presentations that were both informative and appealing.

Summaries

  • Team player who is knowledgeable in project management and performance reporting.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Office Support Specialist is a fast-paced, detail-oriented Office Support Specialist who is eager to contribute administrative and operational expertise to a growing team.
  • Customer service skills that are second to none.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Offering 11 years of experience in customer relations management.
  • Reliable Program Support Assistant seeking to apply 16 years of client relations and project management experience to the Office Support Specialist position.
  • Dedicated clerical team member seeking additional work experience in the Computers Hardware.

Accomplishments

  • Created and maintained comprehensive company event calendars, coordinating standard for 2 participants across several departments.
  • Reduced incoming information handling time by implementing data processing automation tools, lowering analytical workload by 32%.
  • Generated and reconciled office expense reports, streamlining budget processes and reducing discrepancies by 23% for 7 consecutive months.
  • Facilitated executive meetings by preparing 16 presentations and briefing materials, ensuring alignment with corporate objectives.
  • Revised and standardized office document templates, ensuring all materials adhered to initiative resulting in 75% elimination of manual errors.
  • Increased efficiency by 48% through optimizing document scanning and archiving procedures, decreasing the need for physical storage.
  • Supervised onboarding and training for 4 new hires, ensuring a 53% compliance rate with internal procedures and policies.
  • Increased sales 13% over the past year.
  • Tracked and managed a 16 annual budget, delivering cost-saving recommendations that resulted in 10 savings.
  • Documented and resolved initiative which led to standard.

Affiliations

  • Microsoft Office Specialist Certification Program
  • Association of Executive and Administrative Professionals (AEAP)
  • Project Management Institute (PMI) - Administrative Support Chapter
  • Society of Government Meeting Professionals (SGMP)
  • International Council of Nurses
  • Business Process Management Institute (BPMI)
  • Society for Human Resource Management (SHRM)
  • Society of Human Resource Management
  • Multilingual Communications Association Spanish
  • Certified Supply Chain Professional (CSCP)

Certifications

  • Office Supervisor Certification - International Association of Administrative Professionals (IAAP)
  • Certified Protection Officer (CPO)
  • Certified Electronic Health Records Specialist (CEHRS) - Beacon Labs
  • Certified Technology Specialist (CTS) - InfoComm International
  • Basic Mediator Certification - initiative
  • First Aid/CPR Certified
  • Microsoft Office Specialist (MOS) 2022
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Certified Public Accountant

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