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Skills

  • Time management
  • Problem resolution
  • Cultural awareness and sensitivity
  • Instructional design
  • Video instruction
  • Multimedia development
  • Classroom experience
  • Supervision
  • Adaptation to Emerging Training Technologies
  • Compliance with Labor Laws and Policies

Work Experiences

  • Achieved initiative improvements in engagement.
  • Created role-play scenarios.
  • Created and shared recorded orientation sessions.
  • Oversaw the creation of training materials such as manuals, operating procedures, and employee handbooks.
  • Looked at different training delivery methods to see how I could improve the effectiveness and cost of training.
  • Achieved a 62% increase in employee proficiency.
  • Collaborated on the development of on-the-job training programs that cut training time in half from 9 to 2 weeks.
  • Effectively trained team members on best practices and protocol, reducing process lags.
  • Developed curricula, instructions, documents, and written tests for a variety of training courses.
  • Adjusted orientation presentations.

Summaries

  • Looking to contribute 13 years of Miscellaneous experience to a new role with room for advancement.
  • Looking forward to taking on a new challenge with a successful team.
  • Risk assessment in procedure settings and team leadership in stakeholder engagement settings.
  • Multilingual and fluent in Portuguese and Mandarin, with a strong grasp of cultural differences.
  • Training Specialist with a passion for developing effective training programs to meet the changing needs of employers and employees.
  • Experienced Training Specialist with a 16-year track record of successfully implementing procedure training.
  • Motivational leader with an innovative and quality-driven approach.
  • Expert in initiative with a strong aptitude for spearheaded and streamlined.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Improved the quality of onboarding reports through data-driven insights, leading to more targeted enhancements in training content and delivery by 47%.
  • Maintained close relationships with recent hires for the first 17 months to ensure successful integration, evidenced by decreased new-hire turnover by 17%.
  • Improved new hire retention by 73% through a post-orientation debrief, which addressed individual concerns and built stronger onboarding follow-ups.
  • Reduced onboarding time by 18 days through the introduction of new learning modules and instructional videos based on role-specific needs.
  • Piloted an onboarding refresher program for long-term employees returning from extended leave, improving job-readiness by 50%.
  • Achieved 70% reduction in common onboarding mistakes by automating procedures using Jira, ensuring compliance with company protocols.
  • Incorporated case studies and roleplaying exercises into orientation to foster real-world problem solving, positively impacting team onboarding effectiveness by 56%.
  • Created a structured socialization program during the onboarding process, fostering peer connections and a cohesive company culture from the start.
  • Led detailed feedback workshops post-orientation to refine content, resulting in 25% improvement in overall training effectiveness.
  • Spearheaded the integration of automated onboarding surveys using Workday, ensuring 100% task completion and progress tracking for new employees.

Affiliations

  • Co-leader, Orientation Best Practices Taskforce, National Training and Development (NTD) 2021
  • Attendee, Virtual Learning Solutions for Onboarding Summit 2021
  • Mentor, Emerging Facilitators Program initiative
  • Presenter, Instructional Design and Learning Technologies Conference 2023
  • Committee Member, Global Facilitation Network for Orientation Programs 2024
  • Certified Virtual Training Facilitator, QuickBooks 2022
  • Participant, International Association of Facilitators (IAF) Orientation Methods Forum 2024
  • Contributor, Corporate Onboarding Task Force, Major Corp. metric
  • Member, Association for Talent Development (ATD), 2019–Present
  • Active Participant, Society for Human Resource Management (SHRM) Onboarding Excellence Panel 2021

Certifications

  • Leadership and Team Development Certification
  • Salesforce
  • CompTIA Network+
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Remote Team Facilitation Certification
  • Advanced Facilitation Skills Certification
  • Certified Professional in Talent Development (CPTD)
  • Cisco Certified Internetwork Expert (CCIE)
  • Organizational Development Practitioner Certification

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