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Skills

  • Operational policies knowledge
  • Supervision
  • Advanced sorting techniques
  • Logistics management
  • Project organization
  • Multilingual communication skills
  • Program equipment
  • First Aid/CPR
  • Budget planning and management
  • Team building

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Awarded in 2016.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Addressed compliance gaps.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Created and maintained detailed reports on all post office activities using Workday.
  • Was in charge of hiring, training, and evaluating 7 employees.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted customers in determining the best postal service for their specific needs.
  • Centralized operations.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Postal Manager.
  • Accomplished this within 18 months.
  • Achieved 36% faster sorting times.
  • Customer-focused and analytical, with a thorough understanding of available postal services and rates.
  • Achieved high-impact project milestones.
  • Dedicated Postmaster looking to expand his knowledge and take on new responsibilities.
  • Achieved zero discrepancies in audits.
  • Customer-oriented Postal Manager.
  • Addressed and resolved complex operational challenges.

Accomplishments

  • Reduced customer complaints by 31% by analyzing and addressing recurring service quality issues across 14 branches.
  • Led postal employees through the adoption of new time-management technologies, decreasing delivery cycles from 17 to 2 days.
  • Implemented package insurance option in 2020, generating an additional $5 in revenue through enhanced customer service offerings.
  • Reduced overtime labor costs by 71% by optimizing scheduling processes and introducing cross-training initiatives.
  • Collaborated with team of 9 in the development of initiative.
  • Documented and resolved initiative which led to standard.
  • Optimized fleet management processes, saving $10 in fuel expenses by improving delivery vehicle routes across Boston.
  • Managed the successful launch of a regional delivery route adjustment project, cutting overall travel distances by 2 miles per delivery truck.
  • Resolved product issue through consumer testing.
  • Devised budget-reporting system that met financial targets for monthly postal service operations, with 12 consecutive months under budget.

Affiliations

  • Institute for Distribution Excellence
  • National Safety Council (NSC)
  • Mail & Express Review Advisory Board
  • Certified in Logistics, Transportation and Distribution (CLTD)
  • Occupational Safety and Health Administration (OSHA) Compliance Training
  • National Association of Postal Supervisors (NAPS)
  • Board Member for USPS Employee Assistance Advisory Council
  • Society of Human Resource Management (SHRM)
  • National Contract Management Association (NCMA)
  • North American Supply Chain Consortium

Certifications

  • Certified International Mail Security Specialist - standard
  • Cisco Certified Network Associate (CCNA)
  • Certified Inventory and Distribution Professional (CIDP)
  • Facilities Management Professional (FMP) - initiative
  • Data Analytics for Business Professionals - category
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Certificate in Postal and Courier Services - process
  • ISO 14001 Lead Auditor Certification (Environmental Management Systems)

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