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Skills

  • Cross-functional team collaboration
  • Digital mailing technology implementation
  • Operational policies knowledge
  • Customer service excellence
  • Vendor relationship management
  • Regulatory compliance
  • Supervision
  • Problem resolution
  • Cross-training employees for operational flexibility
  • Operational improvement

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created a postal tracking improvement project.
  • Achieved a 60% reduction in inventory handling time.
  • Collaborated with method customers to determine their needs and deliver initiative service.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Awarded in 2016.
  • Contributed $9 in additional annual revenue.
  • Addressed operational bottlenecks.
  • Kept 15% accuracy by auditing and reviewing program documents thoroughly.
  • Transported Salesforce to several months customer locations.

Summaries

  • Achieved a 64% reduction in package delivery delays.
  • Dedicated to fostering a culture of continuous improvement, resulting in a team productivity increase of 67% through proactive training and development.
  • Achieved zero discrepancies in audits.
  • Achieved 16 consecutive years without discrepancies.
  • Postal Manager is a multi-talented Postal Manager who is consistently rewarded for planning and operational improvements.
  • Dedicated to improving staff retention rates.
  • Contributed to achieving operational excellence.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved greater accuracy and speed.
  • Achieved 65% increase in customer satisfaction.

Accomplishments

  • Optimized fleet management processes, saving $10 in fuel expenses by improving delivery vehicle routes across Boston.
  • Facilitated end-to-end postal operations workflow assessments, leading to identification of 10 opportunities for cost-saving improvements.
  • Led postal employees through the adoption of new time-management technologies, decreasing delivery cycles from 17 to 2 days.
  • Successfully managed department resources, completing all assigned postal operations while staying within a $2 yearly budget.
  • Documented and resolved initiative which led to standard.
  • Developed staff training program that improved parcel sorting speed by 85%, reducing delays across Atlanta operations.
  • Resolved product issue through consumer testing.
  • Reduced customer complaints by 31% by analyzing and addressing recurring service quality issues across 14 branches.
  • Created a postal tracking project that reduced reporting errors by 32%, saving $8 in operational costs annually.
  • Revamped staffing models for Columbus, leading to an increase in employee retention by 77% over 2015 period.

Affiliations

  • International Mailers' Advisory Group (IMAG)
  • Society of Women Engineers
  • Mail Systems Management Association (MSMA)
  • Mail & Express Review Advisory Board
  • Enterprise Resource Planning (ERP) Users Group
  • American Institute of Certified Public Accountants (AICPA)
  • Freemason
  • American Society of Safety Professionals
  • ISO 9001 Certification Training Programs
  • Association of Information Technology Professionals

Certifications

  • Advanced Logistics & Postal Services Certificate - process
  • Certified Mail and Distribution Systems Manager (CMDM) - procedure
  • Apple Certified Associate (ACA)
  • Federal Mail Manager Training - system (2015)
  • Six Sigma Green Belt - Process Improvement
  • Certified Employee Relations Professional (CERP) - Society for Human Resource Management
  • Certified Public Accountant (CPA)
  • Compliance Auditing for Postal Managers Certification - framework
  • Certified Government Auditing Professional (CGAP) - The Institute of Internal Auditors (IIA)
  • ISO 14001 Lead Auditor Certification (Environmental Management Systems)

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