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Skills

  • Customer service
  • Cross-functional team collaboration
  • Bounce Rate Reduction Initiatives
  • Ad Spend Optimization
  • Supervision
  • Operational improvement
  • Business Intelligence Interpretation
  • Algorithm Monitoring and Improvement
  • Technical writing
  • Google Analytics

Work Experiences

  • Looked at user feedback and customer service tickets to see where the pain points were in the public user base.
  • Analyzed web traffic patterns using process, resulting in 19% improvement in site performance over three years.
  • Presented usage data to third-party service providers, offering suggestions for how to better manage usage fluctuations.
  • Used process mapping to look at the entire business flow and identify areas for improvement.
  • Achieved Employee of the Year in 2015.
  • Documented procedures and business processes and disseminated information to the right people.
  • Provided feedback on web asset compliance with program industry best practices.
  • Authored in-depth performance reviews.
  • Evaluated and adopted new technologies to meet changing industry needs.
  • Kept track of employee tasks, assessing data processing and performance in order to assess business functions and inefficiencies.

Summaries

  • Achieved a 33% site engagement increase.
  • Maintaining efficient procedure systems by leveraging infrastructure and operational knowledge to improve processes is a successful background.
  • Manages research budgets and assets deftly.
  • Over 17 end-users were taught new hardware and software tips.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Expert at incorporating statistical intelligence into actionable updates and development roadmaps.
  • Specialized knowledge of how to optimize systems to meet changing needs, improve collaboration, and strengthen security.
  • Salesforce and SAP expert.
  • Accomplished Internet Analyst known for evaluating algorithms and improving SEO, raising search result rankings and driving a 48% increase in site visibility. Proficient in technical audits and web traffic analysis.
  • Accomplished Internet Analyst.

Accomplishments

  • Resolved product issue through consumer testing.
  • Conducted weekly usability tests, contributing directly to iterative site improvements that enhanced user satisfaction by 57%.
  • Collaborated with team of 2 in the development of category.
  • Assessed mobile user experience and recommended design changes that increased mobile site visits by 85% within 18 months.
  • Led research and analysis on site traffic patterns, presenting actionable insights that assisted in a 27% increase in unique site visits.
  • Led a detailed analysis project that reduced overall website load times by 27%, enhancing user experience and retention.
  • Conducted A/B testing on various landing pages, resulting in a 34% improvement in engagement and conversion rates.
  • Authored comprehensive guidelines to standardize SEO practices across the company, resulting in a 30% increase in organic search traffic.
  • Played a pivotal role in migrating 12 websites, ensuring zero data loss and an uptime of over 99.9% during the transition period.
  • Launched a comprehensive keyword analysis project that decreased PPC campaign spend while increasing conversions by 57%.

Affiliations

  • Society for Information Management (SIM)
  • American Medical Informatics Association
  • Society of Women Engineers
  • International Council of Nurses
  • Data Science Association (DSA)
  • International Search Engine Marketing Association (ISEMA)
  • Certified Analytics Professional (CAP) Membership
  • World Wide Web Consortium (W3C) Consortium Member
  • Marketing Science Institute (MSI)
  • International Association of Administrative Professionals

Certifications

  • Google Tag Manager Certification
  • Python for Data Science Certification Summit Group
  • Salesforce
  • Advanced SQL for Data Science Certification by Meridian
  • Advanced Google Search Ads Certification
  • CompTIA Data+ Certification
  • Microsoft Certified: Azure Data Scientist Associate
  • Data Privacy and Protection Compliance Certification ServiceNow
  • CompTIA Security+
  • Microsoft Certified: Power BI Data Analyst Associate

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