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Skills

  • Good multitasker
  • Dependable and reliable
  • Good communication skills
  • Machine servicing
  • Shop math
  • cGMP environment
  • Complaint resolution
  • Fiber optics experience
  • Detail drawings
  • MIG experience

Work Experiences

  • Championed root cause analysis for technical issues, resolving recurring problems that improved equipment uptime by 73%.
  • Used ServiceNow to create production graphs and analyze production trends.
  • Kept track of ticket resolution rates, ensuring that technical service calls were completed quickly and effectively, and producing process.
  • Compiled, processed, and analyzed test data and results to improve product quality.
  • Worked on electronic, electrical, and mechanical systems, repairing, upgrading, and inspecting them.
  • Collaborated with engineering teams to test and troubleshoot cutting-edge prototypes leading to the launch of Workday on a global scale.
  • Achieved cost savings of $4 for human resources.
  • Devised a documentation strategy and identified design sets for each stage of the project.
  • Championed root cause analysis for technical issues.
  • Was in charge of overseeing end-user support efforts, as well as developing policies to ensure consistent service guidelines and timely ticket resolution.

Summaries

  • With 16 years of experience, I am a strategic thinker and a decisive manager.
  • Experienced Lead Technician with a track record of completing program construction projects on time and on budget.
  • Excellent organizational and attention to detail skills.
  • Expert in the construction of program.
  • Professional with extensive experience in detailing work, team leadership, and customer satisfaction.
  • Ready to contribute 7 years of progressive experience to a top company seeking a knowledgeable and talented leader.
  • Excellent communicator, problem-solver, and decision-maker with 11 years of progressive experience in the field.
  • Lead Technician is a multi-talented Lead Technician who is consistently rewarded for planning and operational improvements.
  • Welder with 3+ years of experience in production MIG welding.
  • Clear understanding of performance reporting and team leadership as well as stakeholder engagement training.

Accomplishments

  • Interpreted
  • Business Development: Initiated two key partnerships which resulted in category revenue growth.
  • Performed
  • Coordinated
  • Collaborated
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Drove
  • Documented and resolved process which led to system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Certified Maintenance & Reliability Technician (CMRT) Association
  • Instrumentation, Systems, and Automation Society (ISA)
  • Industrial Engineering & Operations Research Institute (IEOR)
  • Association of Technology, Management, and Applied Engineering (ATMAE)
  • Society for Industrial and Applied Mathematics (SIAM)
  • Association for Computing Machinery
  • National Association of Elevator Contractors (NAEC)
  • Field Service Management Association (FSMA)
  • International Institute of Business Analysis (IIBA)
  • American Society for Quality (ASQ)

Certifications

  • Certified Preventive Maintenance Technician (2015)
  • Certified Equipment Technician (CET), Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Industrial Maintenance Technician (IMT) Certification
  • Air Conditioning Service
  • Telecommunications Technician Certification (2021)
  • Project Management Professional (PMP) – 2017
  • CompTIA Network+
  • Certified Automation Professional (CAP) Certification
  • ServSafe

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