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Skills

  • Conflict resolution
  • Chain of Custody Compliance
  • Metric equipment
  • Microsoft Office Suite
  • Family services
  • Adherence to category
  • Relationship development
  • Team building
  • Customer service
  • Process improvement strategies

Work Experiences

  • Collaborated with external vendors.
  • Transported Power BI to 6 months customer locations.
  • Entered data into case records and updated them accurately.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Compiled and maintained detailed custody records, ensuring compliance with state and federal mandates, resulting in fewer compliance errors in 2021.
  • Analyzed key operational data such as inmate behavior patterns to predict and de-escalate potential conflicts, reducing incidents by 17%.
  • Collaborated with program customers to determine their needs and deliver procedure service.
  • Boosted processing speed by 66%.
  • Achieved a 25% reduction in complaints.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Achieved a 58% reduction in incident escalations.
  • Custody management expert with a strong focus on biometric system implementation, reducing unauthorized access by 77%.
  • Costs were consistently reduced while profits were increased.
  • Achieved 39% decrease in manual errors.
  • Custody Technician with 13 years of successful project management and client relations experience.
  • Adept at performing detailed detainee property management, reducing related complaints by 47% through improved inventory systems.
  • Committed to risk assessment and mitigation, reducing potential hazards in high-security units by 79% through structured safety audits.
  • Coordinated with internal staff.
  • Achieved annual cost savings of $8.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.

Accomplishments

  • Collaborated with compliance to implement risk mitigation strategies, reducing hazardous incidents by 56%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced repeat safety violations by 39% by methodically enhancing security checkpoint procedures.
  • Led a team of 14 custodial officers on special operations assignments, successfully completing tasks within designated timelines and improving team coordination.
  • Designed and led a new training curriculum for onboarding custody officers, reducing onboarding time and process inefficiency by one year.
  • Led the successful implementation of program across the department, improving data accuracy and reducing paperwork by 43%.
  • Reduced overall facility incident reports by working with cross-functional security teams to implement new behavioral management techniques.
  • Revamped detainee property inventory management, reducing complaints by 16% and streamlining the property claims process.
  • Worked closely with program to ensure all official documentation complied with framework, leading to zero compliance violations over the past year.
  • Collaborated with team of 15 in the development of framework.

Affiliations

  • Federal Bureau of Prisons Staff Training (FBOP) – Continuing Education
  • National Partnership for Juvenile Services (NPJS)
  • Jaycees
  • International Law Enforcement Educators and Trainers Association (ILEETA)
  • Strategic Partnership with State Phoenix Safety and Security Association
  • Law Enforcement and Corrections Technology Advisory Board (LECTAB)
  • Criminal Justice Educators Association of Ohio (CJEAO)
  • Association of Threat Assessment Professionals (ATAP)
  • Toastmasters
  • International Association of Administrative Professionals

Certifications

  • First Aid/CPR Certified
  • CompTIA Network+
  • Certified Safety and Health Official (CSHO) - Construction Industry Lakeside Partners
  • Behavioral Health Certification for Correctional Environments through Vantage
  • Criminal Justice Certificate from Meridian - 2015 Completed
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant

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