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Skills

  • Biostatistics knowledge
  • Regulatory compliance
  • Pharmacovigilance procedures
  • Medical content quality control
  • Content approval cycles
  • On-call clinical information support
  • First Aid/CPR
  • Standard equipment
  • Safety regulation compliance
  • Budgets

Work Experiences

  • Collaborated with metric customers to determine their needs and deliver initiative service.
  • Addressed inquiries from healthcare professionals regarding system.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw a 10-month project to revamp the filing system, resulting in a 6% increase in department productivity.
  • Addressed inquiries from clinical trial investigators.
  • Went over the charts and highlighted any information that was missing or incorrect.
  • Built productive collaborations with KOLs and medical experts, facilitating the development of clinical trial strategies that expedited trial enrollment timelines.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Solved initiative issues, improved operations, and provided excellent customer service.

Summaries

  • Dedicated to learning, growing, and succeeding in Government.
  • Aligned with KOLs and medical experts.
  • Accomplished Medical Information Officer with over 16 years of experience delivering medically sound insights and responses to healthcare professionals, increasing response accuracy by 28%.
  • Avoided potential compliance issues.
  • Contributed to accelerated clinical trial enrollment.
  • Conducted training sessions for sales teams.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Comprehensive experience in managing pharmacovigilance reports and ensuring compliance with process's safety regulations, contributing to regulatory success.
  • Adept at reviewing promotional materials.
  • Advocating for quality improvement through the transformation of standard response documents, resulting in a 51% drop in follow-up queries from healthcare professionals.

Accomplishments

  • Enhanced cross-collaboration between pharmacovigilance and clinical development teams by creating a unified tool for tracking safety signals, reducing reporting gaps by 3 cases.
  • Delivered strategic insights for detailing drug safety data, allowing the company to secure 10% higher market penetration in the West Coast compared to previous year.
  • Led the integration of process into the medical reporting workflow, achieving a 38% improvement in the interpretation of complex datasets by team members.
  • Facilitated cross-team collaborations between medical, regulatory, and legal teams to ensure submissions met program guidelines, achieving 46% on-time submissions.
  • Optimized the FAQ database workflow, driving a 62% reduction in client issue resolution time while maintaining high accuracy standards.
  • Conducted hands-on training sessions for 18 colleagues on the use of the ServiceNow, resulting in improved operational efficiency by 26%.
  • Played an integral role in post-market surveillance initiatives, reviewing safety profiles and ensuring compliance under metric mandates.
  • Responded to and resolved 12 inquiries per month, ensuring medical advice conformed to process and exceeded the department’s quality benchmarks.
  • Played a pivotal role in formulating guidelines for adverse event reporting, which contributed to the successful launch of QuickBooks in compliance with framework.
  • Contributed to the creation of 7 investigator brochures, playing an essential role in onboarding clinical trial researchers for Salesforce in 2018.

Affiliations

  • European Medical Writers Association (EMWA)
  • Pharmaceutical Research and Manufacturers of America (PhRMA)
  • European Federation of Pharmaceutical Industries and Associations (EFPIA)
  • American Academy of Managed Care Pharmacy
  • Healthcare Information and Management Systems Society (HIMSS) – initiative
  • Global Health Council
  • American Society of Safety Professionals
  • Rotary International
  • American Medical Informatics Association (AMIA)
  • American Marketing Association

Certifications

  • Certified Health Information Manager (CHIM) - Summit Group
  • Biopharmaceutical Information Specialist Certification – Austin
  • Certified Medical Sales Representative (CMSR) – Phoenix
  • Pharmacy Technician Certification Board (PTCB) License – 2021
  • Certified in Medical Device Safety (CMDS) – Lakeside Partners
  • Clinical Research Coordinator (CRC) Certification – Phoenix
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • Drug Information Association (DIA) Certificate Program – 2015
  • Salesforce

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