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Skills

  • Healthcare professional (HCP) support
  • Communications
  • Adverse event reporting and documentation
  • Relationship development
  • Budgets
  • Medical Science Liaison (MSL) training
  • Medical billing code accuracy
  • Process improvement
  • Organization
  • Medical FAQ repository upkeep

Work Experiences

  • Oversaw the delivery of category project by process team, which resulted in framework.
  • Used classification manuals to learn more about disease and diagnosis processes.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Addressed inquiries from clinical trial investigators.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Advocated for accurate, scientifically backed communication.
  • Answered 13 calls per several months to help customers with their questions and concerns.
  • Oversaw a 10-month project to revamp the filing system, resulting in a 6% increase in department productivity.
  • Achieved FDA approval within three years.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Contributed to corporate-wide CRM adoption efforts.
  • Contributed to product development timelines.
  • Medical Information Officer is a multi-talented Medical Information Officer who is consistently rewarded for planning and operational improvements.
  • Contributed to better client engagement.
  • Recognized on a regular basis for outstanding performance and contributions to the Government industry's success.
  • Approved promotional materials for compliance.
  • Collaborative leader with demonstrated success in crafting high-quality medical materials for field sales teams, resulting in a product knowledge increase of 74%.
  • Adept at reviewing promotional materials.
  • Respected Medical Records Specialist with exceptional attention to detail and expertise in analyzing and correcting medical records.
  • Boosted overall team accuracy by 19%.

Accomplishments

  • Enhanced cross-collaboration between pharmacovigilance and clinical development teams by creating a unified tool for tracking safety signals, reducing reporting gaps by 3 cases.
  • Developed customer-facing educational materials for new healthcare products, reducing inquiry volume by 66% post-launch and increasing proactive customer engagement.
  • Implemented a data-driven approach for flagging critical pharmacovigilance concerns, leading to a 82% reduction in safety reporting errors.
  • Collaborated with team of 13 in the development of procedure.
  • Improved regulatory documentation processes, helping the organization achieve 23% quicker submission approvals in 2024.
  • Optimized the FAQ database workflow, driving a 62% reduction in client issue resolution time while maintaining high accuracy standards.
  • Designed an SOP for managing medical inquiries which decreased escalation rates by 82% and led to an Excellence Award from Brightline.
  • Contributed to the creation of 7 investigator brochures, playing an essential role in onboarding clinical trial researchers for Salesforce in 2018.
  • Led the integration of process into the medical reporting workflow, achieving a 38% improvement in the interpretation of complex datasets by team members.
  • Monitored and responded to over 17 pharmacovigilance reports, ensuring all adverse events were properly escalated and documented according to process safety regulations.

Affiliations

  • Health Level Seven International (HL7) – 2024
  • Society of Clinical Research Associates (SOCRA)
  • American Health Information Management Association (AHIMA)
  • Association for Computing Machinery
  • Global Health Council
  • Academy of Managed Care Pharmacy (AMCP)
  • International Association of Administrative Professionals
  • American Association for Physician Leadership
  • Medical Legal Society – Denver
  • Lions Club

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Clinical Analyst Professional (CCAP) – Meridian
  • Certified Public Accountant
  • Health Information Technology for Economic and Clinical Health (HITECH) Certification
  • Certified Pharmaceutical GMP Professional (CPGP) Ironclad Systems
  • Certified Clinical Research Professional (CCRP) – Cedar Works
  • Certified Medical Publication Professional (CMPP) - Vantage
  • Certified Pharmaceutical Sales Representative (CPSR) – Ironclad Systems

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