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Skills

  • Security measures
  • Budgets
  • Employee training program design and delivery
  • CCTV installation
  • Business operations
  • Customer dispute and escalation management
  • Team building
  • Internal shrinkage analysis and reduction
  • High-risk product identification and protection
  • Law enforcement relationship management

Work Experiences

  • Conducted thorough cash audits and investigations into deposits.
  • Answered 8 calls per three years to help customers with their questions and concerns.
  • Achieved a prosecution rate of 54%.
  • Built out a cross-functional incident reporting system, leading to faster case resolutions and improved evidence collection.
  • Surveillance, detection, and criminal processing for theft and criminal cases were all under my supervision.
  • Collaborated with HR to create employee awareness campaigns that empowered associates, reducing loss-related incidents by 38%.
  • Analyzed external security vendors’ performance and renegotiated contracts, saving $3 while maintaining high service levels.
  • Achieved a 83% improvement in employee adherence to loss prevention policies.
  • Was in charge of overseeing inbound and outbound shipments through inventories and audits, as well as adhering to metric shipment procedures.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • With 4 years of hiring and development experience, I am driven and dedicated.
  • Achieved a 72% decrease in theft.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Developed key strategic alliances to help the company achieve its goals.
  • Adept at conducting store audits.
  • Experienced in developing, implementing, and overseeing loss prevention initiatives and programs.
  • Achieved a 47% improvement in theft deterrence.
  • Achieved 21% shrinkage reduction.
  • Implemented and spearheaded were recognized for reducing shrinkage by 3%.
  • Achieved recoveries of over $10 in the past 2020.

Accomplishments

  • Crafted and led workshops on counterfeit detection, improving stores' ability to identify fake currency and decreasing counterfeit-related losses by 27%.
  • Trained 5 personnel on loss prevention protocols, resulting in a 35% increase in store compliance with internal security policies.
  • Reduced fraudulent refund activity by 57% through enhanced transaction validation and customer identification processes.
  • Designed and rolled out a comprehensive incident reporting and tracking system, reducing reporting lag by 24% and expediting case closures.
  • Documented and resolved standard which led to framework.
  • Managed internal investigations and coordinated interviews for suspected theft cases, leading to the recovery of 2 in stolen merchandise.
  • Resolved product issue through consumer testing.
  • Led internal risk assessments, identifying potential losses of up to $4, and executing preventive solutions that reduced liability by 50%.
  • Collaborated with IT to incorporate cyber threat prevention measures into the physical security system, safeguarding against retail fraud and phishing attacks.
  • Developed a comprehensive physical security checklist, enabling 3 retail locations to reduce security gaps and vulnerability by 24%.

Affiliations

  • Society of Women Engineers
  • Member, National Council of Investigative & Security Services (NCISS), developed workshops on digital monitoring
  • Recognized member of the National Institute of Theft Reduction (NITR); presented findings on regional retail shrink
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Project Management Institute
  • Recipient of Retail Safety and Risk Prevention Award by the Global Retail Crime Summit, 2023
  • Active participant in the National Retail Federation (NRF) Loss Prevention events 2018
  • Association for Advancing Security & Risk Management in Retail (AASMR), presenter at Raleigh's regional summit in 2020
  • Association for Supply Chain Management (APICS)

Certifications

  • Advanced Retail Safety & Risk Management Certification - Lakeside Partners, 2020
  • ServSafe
  • Loss Prevention Qualified (LPQ) - Loss Prevention Foundation, 2024
  • Internal Affairs and Investigations Certificate - Ironclad Systems, 2021
  • Operational Risk Management Certification - Meridian, 2015
  • Certification in Fraud Detection & Prevention - Lakeside Partners, 2018
  • SHRM Certified Professional (SHRM-CP)
  • Certification in Undercover Surveillance Techniques - Summit Group, 2024
  • Project Management Professional (PMP)
  • Certified Forensic Interviewer (CFI) - Ironclad Systems, 2023

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