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Skills

  • Multilingual communication skills
  • Fraudulent return prevention tactics
  • Internal shrinkage analysis and reduction
  • Loss prevention expertise
  • Relationship development
  • Inventory control and asset protection
  • Security measures
  • Team management
  • Customer service
  • Advanced fraud detection techniques

Work Experiences

  • Achieved a prosecution rate of 54%.
  • Achieved results in 2023.
  • Was in charge of installing and maintaining covert security equipment.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Built a cross-functional incident reporting system.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved $14 savings annually.
  • Was promoted to positions of increasing responsibility as a result of my knowledge of loss prevention techniques and store operations.
  • Achieved a 19% reduction in physical store theft by implementing predictive analytics and behavior monitoring tools.
  • Transported SAP to one year customer locations.

Summaries

  • Implemented and spearheaded were recognized for reducing shrinkage by 3%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Accomplished in reducing exposure to theft through space reorganization and traffic mapping, contributing to a 32% drop in theft-prone areas.
  • Strengths in strategic planning and data analysis backed up by Law Enforcement and Security training.
  • Developed key strategic alliances to help the company achieve its goals.
  • Achieved $5 in savings over 2020.
  • Achieved a 72% decrease in theft.
  • Achieved a 63% drop in shrinkage.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Assisted in the recovery of 11 lost assets after implementing enhanced real-time tracking and internal investigation procedures.
  • Enhanced incident documentation and video evidence protocols, leading to 75% faster resolution of theft investigations across 6 stores.
  • Reduced fraudulent refund activity by 57% through enhanced transaction validation and customer identification processes.
  • Coordinated with district managers and corporate executives on loss prevention strategy, aligning the department’s objectives with larger corporate goals.
  • Led efforts to upgrade the store’s CCTV system, increasing surveillance coverage by 74%, leading to quicker detection and response to theft incidents.
  • Collaborated with IT to incorporate cyber threat prevention measures into the physical security system, safeguarding against retail fraud and phishing attacks.
  • Improved store safety measures by introducing enhanced lighting and security personnel procedures, reducing both internal theft and shoplifting by 24%.
  • Created loss prevention budgets for 2 locations and successfully met financial projections while saving $7 through resource optimization.
  • Designed and rolled out a comprehensive incident reporting and tracking system, reducing reporting lag by 24% and expediting case closures.
  • Established key performance indicators (KPIs) for security teams, driving measurable improvements in theft prevention and incident response times.

Affiliations

  • Certified Sales and Inventory Management Professional (CSIM) with additional focus in loss prevention analytics
  • Project Management Institute
  • American Medical Informatics Association
  • Certified Forensic Interviewer (CFI) through Wicklander-Zulawski & Associates
  • Contributing writer for the Loss Prevention Professionals’ Network (LPPN); published articles on security breach trends
  • Society of Human Resource Management
  • Active participant in the National Retail Federation (NRF) Loss Prevention events 2018
  • Jaycees
  • Board member, International Warehouse Logistics Association (IWLA) Security Committee
  • Participated in strategic workshops facilitated by the Certified Security Project Specialist Association (CSPSA)

Certifications

  • Certified Public Accountant
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • Qualified Internal Theft/Loss Prevention Specialist - Harbor & Co., 2018
  • Operational Risk Management Certification - Meridian, 2015
  • Certified Retail Protection Professional (CRPP) - Cedar Works, 2021
  • SHRM Certified Professional (SHRM-CP)
  • Data Analytics for Loss Investigation - Vantage, 2019
  • Certified Business Analysis Professional (CBAP)

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