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Skills

  • Security awareness
  • Business Administration
  • MS Office
  • Relationship development
  • Documentation and reporting
  • Accurate medical documentation management
  • Handling patient complaints with empathy
  • Travel planning
  • Team management
  • Crisis management for patient flow

Work Experiences

  • Answered and directed over 7 phone calls per shift, resolving inquiries about patient conditions and ER procedures promptly.
  • Decreased patient complaints by 85%.
  • Worked with vendors, contractors, and professional services personnel to ensure that orders were processed in accordance with management's needs and specifications.
  • Was in charge of sorting, receiving, and distributing mail between departments and personnel.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Created a document audit system.
  • Answered and directed over 15 phone calls per shift.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Managed a multi-line telephone system that handled over 12 calls per day on my own.
  • Boosted return visit rates by 34%.

Summaries

  • Emergency Room Clerk is a focused and dependable Emergency Room Clerk with a proven track record in new employee training initiatives, document control, and travel and event planning activities.
  • Data entry, database management, and scheduling are all skills that have been honed.
  • Emergency Room Clerk is a professional and hardworking Miscellaneous veteran with more than 5 years of experience.
  • Outstanding time management, organization, prioritization, and work ethic have all been recognized.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proven track record of initiative, process improvement, and procedure adherence.
  • Professional at assisting customers with both simple and complex needs.
  • Dedicated to providing outstanding support to team members and clients.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 17-person team.

Accomplishments

  • Successfully resolved 9 billing disputes per month, increasing patient satisfaction and reducing accounts receivable collections by 69%.
  • Cross-trained 18 clerical staff in effective use of Workday for patient management, reducing registration times during high-traffic emergency hours.
  • Managed incoming patient information for 16 patients daily, ensuring seamless registration and up-to-date patient profiles.
  • Worked closely with ER medical staff to flag urgent cases through better intake triage, reducing time-to-treatment in critical cases by 79% minutes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with physicians, nurses, and other healthcare professionals to streamline communication of critical patient updates, reducing treatment delays by program.
  • Coordinated ER patient flow by organizing incoming patient information, helping reduce average rooming time by program minutes.
  • Streamlined patient check-in processes, reducing registration wait times by method minutes for high-volume emergency visits.
  • Documented and resolved initiative which led to method.
  • Increased patient satisfaction ratings by 71% by implementing refined communication and follow-up procedures.

Affiliations

  • Toastmasters
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Healthcare Information and Management Systems Society (HIMSS)
  • Society for Health Systems (SHS)
  • National Association of Emergency Medical Technicians (NAEMT)
  • National Association of Health Unit Coordinators (NAHUC)
  • Society of Critical Care Medicine (SCCM) - Affiliate Membership
  • American Registry of Medical Assistants (ARMA)
  • Medical Scheduling and Coordination Professionals Network

Certifications

  • First Aid for Medical Facilities Certification, Vantage
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Health Unit Coordinator (CHUC) - 2024
  • Basic Disaster Life Support (BDLS) - 2018
  • Medical Office Management Certificate, Vantage
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Basic Life Support (BLS) for Healthcare Providers - Brightline - 2019
  • CompTIA Security+

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