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Emergency Room Clerk resume examples

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Skills

  • Customer service
  • Crisis management for patient flow
  • Customer relations in healthcare
  • Bookkeeping
  • Supervision
  • Operational improvement
  • Scheduling
  • Process improvement
  • Business operations
  • Multi-line Telephone Systems

Work Experiences

  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Achieved a 70% improvement in satisfaction scores.
  • Worked with vendors, contractors, and professional services personnel to ensure that orders were processed in accordance with management's needs and specifications.
  • Assisted in managing high-acuity patients.
  • Quickly routed incoming mail and messages to the appropriate people.
  • Collaborated with IT to identify software efficiencies that reduced patient data entry errors by 70%, securing patient information.
  • Used streamlined to resolve customer issues and complaints.
  • Created a document audit system.
  • Answered and directed over 15 phone calls per shift.
  • Was in charge of sorting, receiving, and distributing mail between departments and personnel.

Summaries

  • Professional Receptionist with experience in administrative support and customer service.
  • To facilitate office communication, she is adept at scheduling appointments, organizing mail, and collecting messages.
  • Adaptable ER Clerk experienced in implementing new scheduling software.
  • Offering 14 years of experience in customer relations management.
  • Emergency Room Clerk with 17 years of experience performing clerical and customer service duties.
  • Receptionist with 18 years of experience in category settings.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional at assisting customers with both simple and complex needs.
  • With excellent time management skills and a resourceful approach, takes on multiple simultaneous tasks.
  • Having a strong grasp of cross-functional collaboration, performance reporting, and Workday.

Accomplishments

  • Worked closely with ER medical staff to flag urgent cases through better intake triage, reducing time-to-treatment in critical cases by 79% minutes.
  • Collaborated with physicians, nurses, and other healthcare professionals to streamline communication of critical patient updates, reducing treatment delays by program.
  • Coordinated workload for a team of medical receptionists, reducing ER registration bottleneck during peak hours by program, ensuring timely patient assessments.
  • Documented and resolved initiative which led to method.
  • Decreased insurance claim denials by 36% by improving the accuracy of data entry and coding compliance within category.
  • Streamlined patient check-in processes, reducing registration wait times by method minutes for high-volume emergency visits.
  • Increased patient satisfaction ratings by 71% by implementing refined communication and follow-up procedures.
  • Optimized the billing process, resolving disputed patient claims with a turnaround time reduced by 62% through direct communication with patients and insurance companies.
  • Integrated a real-time alert system for ambulance arrivals, reducing emergency patient transfer times by method minutes and improving inpatient care flow.
  • Provided clear and accurate patient tracking updates in under standard, improving overall departmental response time.

Affiliations

  • International Association of Administrative Professionals (IAAP)
  • International Association of Administrative Professionals
  • American Association of Healthcare Administrative Management (AAHAM)
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • American Marketing Association
  • National Health Care Anti-Fraud Association (NHCAA)
  • Medical Group Management Association (MGMA)
  • Society of Women Engineers
  • Emergency Nurses Association (ENA) - Affiliate Member
  • American Registry of Medical Assistants (ARMA)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Emergency Medical Responder (EMR) Certification 2017
  • Certified Patient Service Representative (CPSR), 2018
  • Nationally Registered Certified Patient Care Technician (NRCPCT), 2015
  • Medical Office Management Certificate, Vantage
  • Certified Compliance & Ethics Professional (CCEP) - 2019
  • Medical Terminology Certificate - Ironclad Systems
  • Certified Patient Experience Officer (CPXO), 2015
  • Certified Healthcare Administrative Professional (cHAP) - 2015
  • ServSafe

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