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Skills

  • Process improvement
  • Network security protocols and access controls
  • 802.11 wireless technology
  • Disaster recovery planning and execution
  • Failure resolution
  • Project organization
  • Mobile device management
  • Network uptime optimization
  • Regulatory compliance
  • Supervision

Work Experiences

  • Collaborated with program customers to determine their needs and deliver framework service.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with cross-functional teams.
  • Advised on racks configurations.
  • Achieved reduction within one year.
  • Built a more organized network infrastructure.
  • Installed wiring, cabling, and devices to set up, repair, and optimize networks.
  • Collaborated with vendors on the acquisition of high-quality networking equipment and negotiated contracts, saving the company $13.
  • Configured wireless access points.
  • Consistently met or exceeded the department’s Service Level Agreement (SLA).

Summaries

  • Networking Assistant is a multi-talented Networking Assistant who is consistently rewarded for planning and operational improvements.
  • Applies technical knowledge and diagnostic skills to problems in order to solve them and maintain usability and performance.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Contributed to the upgrade of WAN infrastructure.
  • Consistently resolved technical issues within a 24-hour SLA.
  • Collaborative team player.
  • Adept at coordinating with vendors.
  • Created and maintained network performance dashboards for upper management, allowing key decision-makers to quickly assess network health in real-time.
  • Created network performance dashboards.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Implemented bandwidth monitoring solutions using HubSpot, aiding in the early detection of anomalies and reducing network issues by 71%.
  • Developed automated backup and failover protocols, safeguarding 13 core business functions in case of network outages.
  • Played a key role in upgrading WAN architecture for Beacon Labs, increasing overall network speed and reliability by 55%.
  • Decreased network-related complaint escalation by 52% through improved network response times using advanced monitoring tools such as HubSpot.
  • Assisted in the design and rollout of a company-wide VOIP system integrating over 17 endpoints across 9 locations, improving communication efficiency.
  • Provided hands-on support during the configuration of 17 routers and switches, ensuring a smooth transition with minimal downtime for customer success.
  • Ensured 99.9% uptime and reliability of network infrastructure through proactive maintenance and regular security audits on Microsoft Excel.
  • Resolved product issue through consumer testing.
  • Designed and implemented secure WiFi networks for 16 office locations, achieving 17% coverage and strengthening security protocols.
  • Successfully managed the deployment of a network expansion project across 5 locations, improving network reach by 32%.

Affiliations

  • Rotary International
  • Certified Ethical Hacker 2018 – EC-Council
  • ISACA (Information Systems Audit and Control Association) Affiliate
  • American Marketing Association
  • EDUCAUSE IT Support Organization Contributor
  • Windows Server Professional Association Member
  • Association for Supply Chain Management (APICS)
  • Association of Network Security Professionals (ANSP) Member
  • TechNet Professional Association Member
  • Cisco Certified Network Professional (CCNP) Salesforce

Certifications

  • CompTIA Security+
  • Microsoft Certified: Azure Network Engineer Associate
  • Aruba Certified Mobility Associate (ACMA)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Wireless Network Administrator (CWNA)
  • HPE Accredited Technical Professional (ATP)
  • Certified Public Accountant (CPA)
  • CompTIA Network+ Certification
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)

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