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Skills

  • Business operations
  • Customer service excellence
  • Process improvement
  • Cross-departmental collaboration
  • Practiced at FHA loan process
  • Customer retention strategies
  • Communications
  • Team building
  • Experian Transact SM
  • Operational improvement

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved consistent monthly revenue of $12.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Achieved 29% growth in new construction lending.
  • Awarded Innovation Award.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 50% improvement in referral rates.
  • Assessed credit histories and debt-to-income ratios, guiding clients through appropriate mortgage options with a nearly perfect closure rate in riskier applications.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Bundled financing packages worth over $5 total.

Summaries

  • Client-focused Senior Mortgage Loan Originator who consistently delivers tailored recommendations based on evolving mortgage market conditions, contributing to portfolio growth of 29%.
  • Achieved results within 6 months.
  • Boosted cross-sales of related products.
  • Conducted detailed credit analyses.
  • Within Banking and Financial Services, senior Senior Mortgage Loan Originator and outstanding performer in risk assessment and process improvement.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Senior Mortgage Loan Originator is a multi-talented Senior Mortgage Loan Originator who is consistently rewarded for planning and operational improvements.
  • Achieved President's Club for highest closed volume in 2018.
  • Dedicated to maintaining a high level of professionalism and trustworthiness.
  • Senior Mortgage Loan Originator with 8 years of successful strategic planning and client relations experience.

Accomplishments

  • Produced over $11 in annual mortgage volume by leveraging strategic partnerships with real estate agents, builders, and financial advisors.
  • Presented periodic training to team members on evolving mortgage regulations, helping the branch remain compliant with regulatory requirements and reducing compliance issues by 40%.
  • Oversaw a pipeline with loans valued at $17, successfully managing operations from application through post-closing to ensure a closure rate above 30%.
  • Ensured compliance with all state and federal guidelines by implementing a thorough review process for new loan applications, reducing audit findings by 75%.
  • Introduced an automated loan application system, reducing processing errors by 25% and increasing staff productivity.
  • Awarded 'Top Originator' designation in 2017 for exceeding sales targets by 76% while maintaining a loan approval rate above 83%.
  • Facilitated borrower credit counseling sessions, significantly improving credit profiles for 6 clients and reducing loan denials by 85%.
  • Developed a seamless onboarding process for new borrowers, which reduced their average application completion time by 69%.
  • Utilized financial modeling software to evaluate risk, resulting in the successful approval of $8 in high-risk mortgage loans.
  • Achieved 51% of monthly sales goals consistently for 8 consecutive years through expert product knowledge and exceptional client relationship management.

Affiliations

  • International Council of Nurses
  • Project Management Institute
  • Consumer Credit Counseling Service (CCCS) Partnership
  • Society of Human Resource Management
  • Real Estate Investors Forum Denver
  • Urban Land Institute (ULI)
  • The Financial Planning Association (FPA)
  • National Association of Professional Mortgage Women (NAPMW)
  • Jaycees
  • Participant in the Mortgage Action Alliance (MAA)

Certifications

  • Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) Certification
  • Foreclosure Prevention (FPC) Certification
  • Apple Certified Associate (ACA)
  • Certified in Advanced Customer Service in Mortgage Practices
  • Certified Mortgage Banker (CMB) - method
  • Salesforce
  • Certified Loan Officer (CLO) – method
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • USDA/Rural Development Loan Specialist Certification

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