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Skills

  • Client support and resolution
  • Federal and state audits
  • System equipment
  • Case management
  • Relationship development
  • MS Office
  • Resource allocation
  • Conflict de-escalation techniques
  • Team building
  • Communications

Work Experiences

  • Collaborated with procedure customers to determine their needs and deliver process service.
  • Built a network of over 15 community partners.
  • Achieved favorable decisions in 29% of cases.
  • Advocated for community inclusion by coordinating 9 recreational activities that promoted social interaction and skill-building opportunities.
  • Identified service gaps and found needed resources for individuals, such as housing, job placement, and other forms of assistance.
  • Maintained detailed records of program operations and participant activities.
  • Chaired interdisciplinary team meetings, ensuring comprehensive service delivery and enhancing communication among caregivers and support teams.
  • Assisted social workers in developing, coordinating, and leading programs for people with program and system concerns.
  • Adjusted service coordination practices.
  • Worked with clients to help them make better life choices and get the most out of programs.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Aligned on client goals.
  • Accomplished this over three years.
  • IDD Service Coordinator with 12 years of successful vendor management and workflow optimization experience.
  • Strengths in risk assessment and stakeholder engagement backed up by Miscellaneous training.
  • Coordinated 12 social and recreational activities.
  • Compassionate IDD Service Coordinator.
  • Achieved measurable outcomes.
  • Bringing 18 years of experience in ISP development.
  • Achieved a 74% improvement in eligibility outcomes.

Accomplishments

  • Served as primary point of contact for individuals and families during legal proceedings, securing favorable outcomes in 34% of cases involving guardianship and care rights.
  • Developed a comprehensive training program for new hires, resulting in a 52% increase in staff retention and service quality.
  • Documented and resolved method which led to initiative.
  • Partnered with local vocational programs and schools, increasing job placement rates for individuals with developmental disabilities by 25%.
  • Proactively identified gaps in care coordination, which improved client outcomes by 59% through more efficient interdisciplinary team collaboration.
  • Developed and implemented resource allocation strategies, reducing service delivery bottlenecks by 27% and increasing access to critical support in emergency situations.
  • Managed communication between clients, families, and external service providers, maintaining a client satisfaction rate of 40% over 6 months.
  • Led ongoing staff training on HIPAA compliance, resulting in a 34% reduction in privacy-related incidents within 6 months.
  • Reviewed and revised emergency response protocols for clients, reducing service disruption risks by 33% during crises.
  • Collaborated with housing authorities to secure 17 affordable and accessible housing units for individuals transitioning to independent living.

Affiliations

  • Society of Women Engineers
  • Society for Social Work and Research (SSWR)
  • American Public Health Association (APHA)
  • Project Management Institute
  • Freemason
  • National Resource Center for Participant-Directed Services (NRCPDS)
  • National Association of Developmental Disabilities Services (NADDS)
  • Toastmasters
  • International Association of Rehabilitation Professionals (IARP)
  • International Association of Administrative Professionals

Certifications

  • Certified Child and Youth Care Practitioner (CYCP)
  • Certified Professional in Healthcare Quality (CPHQ)
  • CPR and First Aid Certification – American Heart Association
  • First Aid/CPR Certified
  • Advanced Certification in ABA (Applied Behavior Analysis)
  • CompTIA A+ Technician
  • Certified Autism Specialist (CAS)
  • Certified Public Accountant
  • Certified Rehabilitation Counselors (CRC)
  • CompTIA Network+

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