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Skills

  • Credit card processing
  • Employee onboarding and training
  • Report preparation
  • Employee performance evaluation
  • International sales support
  • Reservation management
  • Stocking and replenishing
  • Route dispatch
  • Hospitality trends awareness
  • CRM

Work Experiences

  • Provided clients with basic technical support for a variety of program company products.
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
  • Double-checked order data on a the past year basis to ensure that transactions and shipping dates were correct.
  • Quickly investigated and resolved customer complaints and inquiries.
  • Increased the team's revenue by over $2 in sales.
  • Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Taught new employees about the company's operations, policies, and services.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.

Summaries

  • Worker with a strong understanding of process organization and initiative product issues.
  • Fluent in German. Personable and professional communicator.
  • Offering 17 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Customer service specialist with over 7 years of experience resolving account and service issues for Miscellaneous clients.
  • Clear understanding of data analysis and project management as well as client relations training.
  • Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Expert at providing relevant information and options for resolving problems effectively.
  • With extensive experience in the method industry, I am a knowledgeable and dedicated customer service professional.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.

Accomplishments

  • Maintained a zero-error record for cash handling accuracy across 12 of daily transactions.
  • Partnered with local suppliers to secure better pricing, cutting operational costs by 15 over 18 months.
  • Collaborated with team of 15 in the development of metric.
  • Handled a daily average of 5 customer inquiries and complaints, ensuring timely resolution and increasing customer loyalty by 52%.
  • Assisted in conducting customer feedback surveys, using data to guide service improvements and increasing repeat customers by 66%.
  • Worked directly with the marketing team to promote weeknight specials, increasing traffic by 44% during off-peak hours.
  • Initiated pre-shift staff huddles, contributing to an 80% improvement in service delivery speed.
  • Resolved customer complaints regarding service and food quality promptly, increasing positive reviews by 79% within one year.
  • Updated beverage inventory controls, reducing over-ordering costs by 16 per quarter.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Hospitality and Lodging Association
  • Certified Service Industry Professional system
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Certified Guest Service Professional (CGSP) through the American Hotel & Lodging Educational Institute
  • Freemason
  • Restaurant Sales Management Association (RSMA)
  • National Food Management Association (NFMA)
  • Society of Human Resource Management
  • National Restaurant Association

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Customer Experience Professional (CCXP) - Meridian
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Crisis Management & Response Certification for Restaurant Managers - Brightline - 2015
  • Certified Public Accountant
  • Basic Sanitation and Best Practices Certification - Harbor & Co. - 2022
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • POS System Operation Certification (e.g., Toast, Square, etc.) - Power BI - 2016

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