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Skills

  • Table setting
  • To-go order preparation
  • Problem resolution
  • Event coordination
  • Process equipment
  • First aid and CPR certified
  • Vendor relationship management
  • MS Office
  • Customer feedback analysis
  • Regulatory compliance

Work Experiences

  • Conducted daily inspections of park facilities, and reported on necessary improvements and repairs to management, speeding up facility updates by 18 months.
  • Achieved 82% increase in membership sales.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Answered questions about park attractions, programs, and services.
  • Collaborated with marketing teams to promote events.
  • Consistently exceeded seasonal membership sales goals.
  • Gathered information about the size of the guests' party, led them to their seats, offered menus, and coordinated.
  • Assisted in managing the crowd flow during peak hours and special events, reducing average queue times by 5 minutes.
  • Achieved a 23% decrease in guest complaints regarding cleanliness.
  • Analyzed patron demographics.

Summaries

  • Customer transactions are processed, reservations are organized, and dining room staff is coordinated by helpful Park Operations Hostess.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Seating, reservations, and events are managed by a pleasant and experienced individual.
  • Offering 8 years of restaurant experience in initiative settings.
  • Achieved all service level agreements during peak periods.
  • With excellent problem-solving and multitasking skills, I am an open communicator and skilled planner.
  • Achieved a 15% reduction in operational costs.
  • Achieved a 72% improvement in guest flow.
  • When it comes to attending to guests, she is skilled at creating a welcoming atmosphere.

Accomplishments

  • Led the coordination of parking operations during sold-out events, improving traffic flow and reducing onsite delays by 67% during high-capacity events.
  • Collaborated with marketing teams to promote upcoming events, outreach campaigns, and unique park offerings, resulting in a 11% uptick in event participation from Raleigh.
  • Performed regular maintenance checks on entertainment equipment and safety devices, ensuring full compliance with operational and safety standards.
  • Provided immediate first-aid assistance and reported emergencies according to safety regulations, contributing to a 34% improvement in staff response times in 2024.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated interdepartmentally to create new guest service protocols, increasing overall efficiency in responding to inquiries by 53%.
  • Monitored and maintained queue systems, successfully reducing wait times across major attractions during peak periods by 32% in 2024.
  • Operated as the main point of contact for VIP guests, ensuring personalized service and a seamless park experience through extensive coordination with internal teams.
  • Recognized with the Excellence Award for outstanding guest service delivery and professional attitude in 2024.
  • Enhanced guest communication strategy by implementing SMS updates for park closures or events, directly reducing guest dissatisfaction by 55% during unplanned closures.

Affiliations

  • Certified Tourism Ambassador (CTA) Program
  • American Marketing Association
  • Event Planners Association (EPA)
  • Professional Outdoor Media Association (POMA)
  • Amusement Safety Organization
  • Association for Supply Chain Management (APICS)
  • Certified Guest Service Professional (CGSP) by American Hotel & Lodging Educational Institute
  • Association for Computing Machinery
  • National Association of Social Workers
  • Customer Service Institute of America (CSIA)

Certifications

  • Certified in Exhibition and Event Management (CEEM)
  • Certified in Operations and Retail Sales for Theme Parks
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • POS System Certification (specific to the system used, e.g., Square POS Certified)
  • Basic First Aid Certification - system
  • OSH Training and Certification for Amusement Parks
  • Certified in Public Speaking Training (for public facing roles) - Harbor & Co.
  • Basic Life Support (BLS) Certification – American Heart Association
  • Certified Public Accountant

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